Emergency Notification FAQ

What is the emergency notification system?

The emergency notification system is a service that CSU, Chico uses to contact students, faculty and staff in the event of a campus emergency or a crisis situation. The system can contact you via telephone, cell phone, text message (SMS) to a mobile device or by email. The system is maintained by the University and will only be used in an emergency or periodical testing of the system.

How does the emergency notification system work?

During an emergency situation, the notification system will begin cycling through your contact information and deliver you a message with details about the event. The emergency notification system will continue cycling through your contact information in an attempt to reach by all methods that you have provided in your contact information.

What constitutes an emergency?

Very serious incidents and dangerous situations that would jeopardize the health and safety of the campus community. Emergencies are determined by the University Police Department, the University President and Vice Presidents according to best practices established by state and federal emergency services. You will not be contacted by Emergency Notification unless a serious crisis warrants your immediate attention.

Can I choose the methods in which I am notified?

Yes. You are given an opportunity to choose whether you want to receive notifications via telephone, text message (SMS) or e-mail.

Why should I subscribe?

To become aware of any emergency or crisis situation on campus and know how to respond and what you should do to be safe.

How do I subscribe for emergency notifications?

If you are a current student, faculty or staff member:

  • Click on the 'Chico State Emergency Notification System' link at the top left-hand section of this page. Then click on the ‘log in’ button in the middle of the next page. You need your portal ID and password to get started. Then you will be guided through the process of subscribing to the service. Once you are finished, the system will send you a test message to the email address you provide with the contact information you entered. If you do not receive a test message in 24 hours, log back into the system and validate your contact information. You can log back into the system anytime to change, add or delete your contact information.

Can I change my contact preferences?

Yes. You can log back into the system using your portal ID and password to change, add or delete your contact information.

Will this cost me anything?

The University offers this service for free. If you choose to receive a notice by text message, your service provider's normal text messaging fees will apply.

Does the service work on multiple cell phone networks?

Yes.

Do I need to install software on my phone?

No. The system uses industry standard SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly.

Will I receive unsolicited messages ("SPAM") on my mobile phone or email account?

No. The emergency notification system is only used in case of an emergency or during periodical testing of the system. Your emergency contact information will be safeguarded and not shared with anyone.

How do I unsubscribe (remove myself) from receiving emergency notifications?

To unsubscribe, simply log back into the system with your portal ID username and password and click the box next to 'To opt out of the Emergency Notification system check the box' then click the save button. You may also unsubscribe from telephone alerts only, text messaging alerts (SMS) only, or email alerts by deleting the information in each respective data field.

What if I don't get the campus-wide test message?

If you did not receive a...

Telephone call

  • Log back into the system.
  • Make sure that you entered a working telephone number for the system to call.
  • If not, please enter a valid 10-digit telephone number.

Text Message (SMS)

  • Log back into the system.
  • Make sure that you entered a valid mobile device number for text messages.
  • Make sure your mobile service allows text messaging.

E-mail

  • Make sure you entered a valid email address in the email field.
  • If not, enter a valid email address. When you submit your changes, another confirmation message will be sent.
  • If your e-mail address is an off-campus account, check your SPAM/Junk e-mail filter and consider adding an exception or whitelist entry for the system's address: EmerNotificationSyst@csuchico.edu

Top