Troubleshooting Tips

What can I do if I didn't receive a confirmation message after I subscribed to the service?

Please allow up to 24 hours to receive the confirmation message.
If you have waited 24 hours, log back into the system using 'Chico State Alerts Login' located in sidebar.
Make sure you entered a valid email address in the email field.
If not, enter a valid email address. When you submit your changes, another confirmation will be sent.

Is there any way to test my phone to see if SMS text messaging works?

Have a friend send you a text message, and send one in reply. If either does not work, check with your provider as to what your plan or service includes.

What if I don't get the campus-wide test message?

If you did not receive a...

Telephone call

Log back into the system using 'Chico State Alerts Login' button located in sidebar.
Make sure that you entered a working telephone number for the system to call.
If not, please enter a valid 10-digit telephone number

Text Message (SMS)

Log back into the system using 'Chico State Alerts Login' button located in sidebar.
Make sure that you entered a valid mobile device number for text messages.
Make sure your mobile service allows text messaging.

E-mail

Make sure you entered a valid email address in the email field.
If not, enter a valid email address. When you submit your changes, another confirmation message will be sent.
If your e-mail address is an off-campus account, check your SPAM/Junk e-mail filter and consider adding an exception or whitelist entry for the system's address: swnalert@sendwordnow.com

If after completing these steps you are not able to receive a test call you can contact IT Support Services at 530-898-4357.