Troubleshooting Tips

What can I do if I didn't receive a confirmation message after I subscribed to the service?

  • Please allow up to 24 hours to receive the confirmation message.
  • If you have waited 24 hours, log back into the system
  • Make sure you entered a valid email address in the email field.
  • If not, enter a valid email address. When you submit your changes, another confirmation will be sent.

Is there any way to test my phone to see if SMS text messaging works?

Have a friend send you a text message, and send one in reply. If either does not work, check with your provider as to what your plan or service includes.

What if I don't get the campus-wide test message?

If you did not receive a...

Telephone call

  • Log back into the system.
  • Make sure that you entered a working telephone number for the system to call.
  • If not, please enter a valid 10-digit telephone number.

Text Message (SMS)

  • Log back into the system.
  • Make sure that you entered a valid mobile device number for text messages.
  • Make sure your mobile service allows text messaging.

E-mail

  • Make sure you entered a valid email address in the email field.
  • If not, enter a valid email address. When you submit your changes, another confirmation message will be sent.
  • If your e-mail address is an off-campus account, check your SPAM/Junk e-mail filter and consider adding an exception or whitelist entry for the system's address: EmerNotificationSyst@csuchico.edu

If after completing these steps you are not able to receive a test call, students can call Student Computing at 898-HELP (4357) or faculty and staff can call User Services at 898-6000 for support.