Tactical Communication, June 11

How do you de-escalate a person in crisis?  Do you wish you had tools to help you better react to persons suffering a mental or emotional crisis?  Tactical de-escalation communication can help.


Tactical Communication can help to calm difficult people who may be under severe emotional or other influences, redirect the behavior of hostile people, give you tools to perform professionally under all conditions and achieve the desired outcome of the encounter.



  • Define the dual goals of how to de-escalate a person in crisis and/or gain voluntary compliance
  • Identify the barriers to effective communication which lead to or cause resistance
  • Develop and demonstrate new skills in overcoming resistance through persuasion using tactical de-escalation methods
  • Consider the importance of an avuncular leadership style, kindness and reflective listening
  • Properly react to persons suffering a crisis and de-escalate them through the use of “grounding questions”


The instructor heavily integrates scenarios, role playing, questions and answers during the presentation to both ensure student engagement and confirm understanding. 



Tactical Communication (click title to begin enrollment)


June 11, 2014 (Wednesday)


9:00 - 11:30 AM


Glenn Hall Room 112


Andrew Duch, Sheriff’s Captain, Butte County Sheriff’s Office


Human Resources Service Center


Special note: Please contact pdev@csuchico.edu if you are interested, but unable to attend this session.  We will track interest to see if scheduling another session would be valuable.


Reminder: Please share with your supervisor, in advance, that you would like to attend this training to ensure their support and that operational needs permit.


If you need a disability-related accommodation or wheelchair access information, please contact Professional Development, phone 530-898-6771, or email pdev@csuchico.edu a week in advance of the event.


For more information, e-mail pdev@csuchico.edu or contact Human Resources Service Center - Professional Development, at (530) 898-6771.