College of Behavioral & Social Sciences

Learning Outcomes

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  • Obtain health-related data about social and cultural environments, growth and development factors, needs and interests.
  • Distinguish between behaviors that foster and those that hinder well-being.
  • Infer needs for health education on the basis of obtained data.
  • Recruit community organization, resource people and potential participants for support and assistance in program planning.
  • Develop a logical scope and sequence plan for a health education program.
  • Formulate appropriate and measurable program objectives.
  • Design educational programs consistent with specified program objectives.
  • Exhibit competence in carrying out planned program.
  • Infer enabling objectives as needed to implement instructional programs in specified settings.
  • Select methods and media best suited to implement program plans for specific learners.
  • Monitor educational programs, adjusting objectives and activities as necessary.
  • Develop plans to assess achievement of program objectives.
  • Carry out evaluation plans.
  • Interpret results of program evaluation and infer implications from findings for future program planning.
  • Develop a plan for coordinating health education services.
  • Facilitate cooperation between and among levels of program personnel.
  • Formulate practical modes of collaboration among health agencies and organizations.
  • Organize in-service training for teachers, volunteers and other interested personnel.
  • Utilize computerized health information retrieval system effectively.
  • Establish effective consultive relationships with those requesting assistance in solving health-related problems.
  • Interpret and respond to requests for health information.
  • Select effective educational resource materials for dissemination.
  • Interpret concepts, purposes and theories of health education.
  • Predict the impact of societal value systems on health education programs.
  • Select a variety of communication methods and techniques in providing health information.
  • Foster communication between health care providers and consumers.

(A Competency-Based Framework for Professional Development of Certified Health Education Specialists The National Commission for Health Education Certification, Inc (1996).. Allentown, PA)


1. The graduate in Health Services Administration will have knowledge, skills, and beliefs related to the health care delivery system and will:

  • Identify participants in the system and their roles and responsibilities;
  • Identify trends and issues related to system participants
  • Discuss, describe, and analyze the impact of politics and economics on the health care delivery system and on healthcare organizations;
  • Be able to participate in influencing political decisions;
  • Be able to apply laws and regulations that impact healthcare organizations (e.g., employment, antitrust, patient consent, confidentiality);
  • Discuss the major ethical issues that are affecting health care;
  • Be able to articulate their own beliefs regarding major ethical issues that are affecting health care.

2. The graduate in Health Services Administration will have knowledge, skills, and beliefs related to healthcare organizations and will:

  • Describe the governance structure in health care organizations;
  • Including the role of the governing board, administrators, and committees;
  • Describe how the medical/professional staff is governed;
  • Describe how membership to the medical/professional staff is granted;
  • Describe what entity has responsibility for medical/professional staff disciplinary action;
  • Describe the roles, responsibilities, and functions of various services within healthcare organizations, including risk management, financial services, materials management, and facility management;
  • Be able to measure the quality of services;
  • Be able to apply general approaches to quality management problems;
  • Be able to utilize the jargon and language of health care organizations.

3. The graduate in Health Services Administration will have knowledge, skills, and beliefs related to management processes, including program planning, implementation, and evaluation; management of human resources; and financial management; and will:

  • Be able to develop program plans, including
    • Defining problems in appropriate terms;
    • Setting goals and objectives;
    • Using and interpreting published/statistical data;
    • Researching issues;
    • Developing—and deciding from among—alternatives, and
    • Evaluating results and impacts;
  • Be able to manage day-to-day organizational activities, including
    • Handling the informal, on-going flow of activities;
    • Managing time effectively;
    • Developing priorities;
    • Making considered decisions; and
    • Reviewing/evaluating performances and outcomes;
  • Be able to manage people, including
    • Team building, committee management, and coordinating,
    • Motivating and persuading, ,
    • Resolving conflict/mediating, and
    • Supervising staff, including conducting employee performance evaluations
  • Be able to manage program/organizational finances, including
    • Applying basic principles of budgeting, capital financing, and case-mix budgeting,
    • Using the budget as an internal control device, and
    • Applying various financial ratios;
  • Be able to identify sources of operating revenue;
  • Understand the impact of third-party payers (particularly managed care organizations) on revenues.

4. The graduate in Health Services Administration will have competent communication skills, including

  • Written and spoken communication,
  • Use of electronic media and
  • Formal presentations/business reports, and
  • Presenting