Computing Technology and Support

Computing Technology and Support is comprised of the following departments:

Information Technology Support Services (ITSS)Round ITSS logo

Information Technology Support Services provides computer technical support and training for faculty and staff. The ITSS service desk (x4357) provides a single point of contact for all questions related to the following:

  • Desktop computing application support
  • Desktop computer and printer repairs
  • Computer and email accounts
  • Desktop security and anti-virus services
  • Desktop computer hardware and software purchasing
  • Desktop computer software site license management
  • Wireless and broadband network support
  • On campus computer network
  • Computer workshops and training
  • Telephone and voicemail support
  • Open access computer labs
  • ResNet residence hall computing
  • WildcatMail, web, and portal accounts
  • Campus-wide printing using the WildcatCard account

Enterprise Systems Group (ESYS)

Enterprise Systems Group (ESYS) designs and maintains the server, database and data storage environment for campus-wide systems:

  • Learning Management System (WebCT and Blackboard Learn)
  • Centralized directory services (Active Directory and LDAP)
  • Faculty/Staff Exchange email
  • MyWeb and faculty/staff web services
  • Portal
  • Bay File services
  • Oak print services
  • Data Warehouse
  • Common Management System (PeopleSoft)