Computing and User Support

Computing and User Support is comprised of the following departments:

User Services

USRV Faculty & Staff Computing User Services provides computer technical support and training for faculty and staff. The USRV helpdesk (x6000) provides a single point of contact for all questions related to the following:

  • desktop computing application support
  • desktop computer and printer repairs
  • computer and email accounts
  • desktop security and anti-virus services
  • desktop computer hardware and software purchasing
  • desktop computer software site license management
  • wireless and broadband network support
  • on campus computer network
  • computer workshops and training
  • telephone and voicemail support

Student Computing

Student Computing Student Computing provides computer technical support and training for students, both on campus as well as for distance education. The STCP helpdesk (x4357) provides a single point of contact for student questions related to the following:

  • desktop computing application support
  • open access computer labs
  • ResNet residence hall computing
  • WildcatMail, web, and portal accounts
  • wireless and broadband network support
  • distance and online education technical support
  • computer workshops and training
  • campus-wide printing using the WildcatCard account

Enterprise Systems Group

Enterprise Systems Group (MESSY) designs and maintains the computing environment for campus wide systems:

  • Centralized directory services (Active Directory & LDAP)
  • WildcatMail
  • Faculty/Staff Exchange email
  • MyWeb and faculty/staff web services
  • Portal
  • Bay file services
  • Oak print services
  • Campus voicemail
  • Common Management System (PeopleSoft)
  • WebCT Vista