Unified Messaging (voicemail to email)

CallXpress Unified Messaging for Microsoft Exchange

Unified Messaging (UM) provides enhanced message processing options for the purpose of optimizing productivity. The campus UM solution - CallXpress Unified Messaging for Microsoft Exchange - delivers your CallXpress voicemail messages directly to your Exchange email Inbox and allows you to access them from virtually any location using a wide variety of convenient devices (telephone, desktop PC, Internet, and mobile device).

A Unified Messaging add-in enhances the Microsoft Outlook client enabling you to manage voice messages in ways that best suit your work style. Using the familiar interface of Outlook you will be able to perform functions such as:

  • Create a voice message using your computer or telephone
  • Listen to a voice message with your computer or telephone
  • Adjust voice message playback speed and volume
  • Reply to a voice message with a voice message or email message

Unified Messaging is available at no charge to active campus employees with an active CallXpress voicemail box, a valid campus Exchange email account, and the Microsoft Outlook email client (2010, 2013). *There is no UM client available for Macintosh; UM users receive voice messages in their email Inbox with .wav file attachments that can be played back with the appropriate hardware and software, including media players found on most computers.

Getting Started

Visit the ITSS Knowledge Base for information and instruction to help you get started using Unified Messaging. From the navigation menu you will find information on how to download and install the UM client, request the Unified Messaging service, and learn more about it and how to use it. If you need additional information or further support, contact ITSS via email (itss@csuchico.edu) or by calling 898-HELP(4357).