Frequently Asked Questions

What do I do if the computer is asking for a password?

If you're prompted to enter a password on a classroom computer, click on the "up arrow" in the lower right corner of the screen and click "restart"

The computer will log in automatically after it has restarted.

What is Deep Freeze?

Deep Freeze is software installed on all classroom computers to prevent abuse by hackers and unauthorized changes from being made permanent. Deep Freeze is designed for use on public computers and maintains consistent settings on all classroom PCs across the campus. Restarting the PC restores all settings and software to the defaults.

What happens to data if I save it to the hard drive on the computers in a classroom?

Data should be saved to a USB flash drive. Files can also be saved to a network file server such as Bay. Drive T (My Documents) on the computer is not erased by Deep Freeze. Documents stored here will remain on the computer, but they are not protected and can be deleted by any other user of the computer

Do I leave the computer on or turn it off when I'm done using the it?

Please leave the computer on. The classroom computers automatically start and shut down daily. Leaving the computer on minimizes start up time for the next user, and allows the computers to automatically download critical updates and virus scanner definitions at night.

Why can't I log in to the Classroom computer with my user name?

The classroom computers are designed to maintain themselves by logging in with a stored username and password. Occasionally a user will log off the computer and log in with their own username and password, which causes problems for the other users. If you find that a computer does not look or work like normal, the first step is to re-start the computer. If the problem persists after re-start, contact Classroom Support at x5475

Can I play a DVD?

All computers in centrally supported classrooms have a DVD/CD-ROM drive capable of playing either CDs or DVDs. When you put a DVD into the computer, it will launch an on-screen DVD player that will provide the usual Play/Stop/Advance controls. Select the computer as the video source to the data projector, and the DVD movie will be projected to your class. Please note that when you use the computer to play DVDs you should first quit any other applications running on the computer.

Can I install software on classroom computers?

Many faculty find it a great aid to have a computer in the classroom, especially for presentations and Internet access. The computers in the centrally supported classrooms were intended as basic, standardized devices that would provide a Web browser and the standard suite of campus software. In this configuration they are able to support most faculty needs. Unfortunately, it is not feasible for us to maintain each individual classroom computer with its own independent set of software.

If you need to use software that's not installed on the PC, contact ITSS about the Virtual Software Library. If you have free or open source software you'd like included in the default PC configuration, send us an e-mail.

How do I access shared files on the Bay server from classroom computers?

Consult our Videos section for information on logging in to classroom PCs with your Chico credentials.