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Dalen T. Chiang, Phd

• Professor, Department of Accounting and MIS
• Member, CSU, Chico Academic Senate

Education

• BS, Virginia Tech
• MA, University of California at Berkeley
• PhD, University of California at Berkeley

Teaching/Research

Dr. Chiang joined the College of Business in 2001 and has taught a variety of courses in the areas of operations management, supply chain management, and quality management. He is the author of many published journal articles, including the following:
“Dimensions of Quality in Higher Education: How Academic Performance Affects University Students’ Teacher Evaluations” The Journal of American Academy of Business, Cambridge, Vol. 8, No. 1, March 2006, pp. 294-303.
“Service Quality, Perceived Value, Customer Satisfaction and Purchase Intentions: An Empirical Assessment” California Journal of Operations Management, Vol. 3, No. 1, 2005, pp. 133-139.
“Fuzzy Approach for Importance Assessment” California Journal of Operations Management, Vol. 2, No. 1, 2004, pp. 168-173.
“Professor, Student, and Course Attributes That Contribute to Successful Teaching Evaluations” Financial Practice and Education, Vol. 9, No. 2, Fall/Winter 1999, pp. 91-99.
 “A Comparison of Pleasure Travelers from the Netherlands and Taiwan” Journal of International Hospitality, Leisure & Tourism Management, Vol. 1, No. 2, 1997, pp. 67-96.
“Determining Organizational Structure Choices in Advanced Manufacturing Technology Management” OMEGA: The International Journal of Management Science, Vol. 25, No. 5, October 1997, pp. 511-521.
“Travel Decision Pattern Segmentation of Pleasure Travel” Journal of Vacation Marketing , Vol. 3, No. 4, September 1997, pp. 289-302.
“Reservoir Flood Operations Using Stochastic Models” Waterpower ’97, Daniel J. Mahoney, editor, American Society of Civil Engineers, New York, N.Y., August 1997, pp. 1852-1857.
“On the Expected Travel Time” International Journal of Hydroelectric Energy, Vol. 15, No. 2, June 1997, pp. 62-68.
 “How Do Professor and Course Characteristics Affect Teaching Evaluations and Perceived Student Learning?” Journal of Financial Education, Vol. 23, Spring 1997, pp. 47-54.