FAQ

General

Why are we moving faculty and staff email to the cloud?

Exchange Online provides a number of benefits to faculty, staff, and the university, including:

  • Decreased hardware and maintenance costs 
  • Greater reliability
  • Stronger email virus and spam protection
  • Larger mailboxes (50Gb instead of 1Gb)

I'm a student. Will this affect me?

No. Student email is offered through GMail and is unaffected by the Exchange migration.

Can I opt out of the email migration?

All faculty and staff mailboxes will be migrated to Exchange Online, and the campus email servers will be decommissioned. CSU, Chico will no longer host expensive email services onsite. As a result, there is no way to opt out of the migration. To get help with the migration contact IT Support Services at 898-4357 or at itss@csuchico.edu.

Email Configuration

Most email configuration questions can answered by visiting the Exchange Online knowledgebase article.

Can I continue to use Outlook 2010 or do I have to upgrade to Outlook 2013?

Yes, it is possible to continue using Office 2010 but your mileage will vary as time goes on. We recommend that PC users upgrade to Outlook 2013 for the best performance. Mac users should upgrade to Outlook 2011. For some of the early adopters, Outlook 2010 handled the migration just fine.  For others, some unpredictable things happened.  Emails were not lost but some had to rebuild their user profiles or go through repeated logins, etc. 

The early adopters that are on Outlook 2013 have moved without issues.  Keep in mind the new features in Exchange Online are in place for Outlook 2013.  When Exchange server version 2016/17 is released, we will get moved to the new version automatically, and at that point Outlook 2010 may have issues.  This is why we are recommending users migrate to Office 2013 now.

What are the POP and IMAP email settings for Exchange Online?

POP Settings
Server name: outlook.office365.com
Port: 995
Encryption method: SSL

IMAP Settings
Server name: outlook.office365.com
Port: 993
Encryption method: SSL

SMTP Settings
Server name: smtp.office365.com
Port: 587
Encryption method: TLS

What format should my user name be?

For Exchange Online, you need to give it your full email address, e.g., yourname@csuchico.edu.

chico\yourname and yourname will no longer work to log into your email.

Help

How do I get help with configuring my email?

Please refer to the Tutorials and Support page for information on configuring your email.

You can also contact IT Support Services at 898-4357 or at itss@csuchico.edu.