Loan Dispute Intervention

If you have a dispute over a loan in one of the following programs and you cannot resolve it with your school, your lender, or your guarantor, contact the Office of the Ombudsman for Student Financial Assistance at the U.S. Department of Education.

• William D. Ford Federal Direct Loan (Stafford Loan, PLUS)
• Federal Family Education Loan (Stafford Loan, PLUS)
• Federal Perkins Loan

Office of the Ombudsman
Student Financial Assistance
U.S. Department of Education
Rm. 3012 ROB #3
7th and D Streets, SW
Washington, DC 20202–5144
1-877-557-2575
ombudsman.ed.gov