FAQ for Students
- What is WildcatMail Powered by Google?
- Why did we change e-mail services?
- Will my e-mail address change?
- How to I log into WildcatMail?
- How do I change my WildcatMail password?
- Where are all my e-mail messages? It appears that some of them migrated while other's did not.
- Where are my WildcatMail folders?
- Can I still forward my WildcatMail powered by Google account to another e-mail provider?
- Do I get to keep my address book?
- What will happen to my old WildcatMail account?
- How long do I get to keep this e-mail address?
- What about Alumni?
- Can Faculty/Staff members use this service?
- Can I use other Google Applications such as Calendar and Chat?
- How much total disk space does a student have in Gmail?
- Can I use other e-mail programs, or clients, to access my WildcatMail account?
- What if I already have a personal GMail account?
- How does Google handle Spam?
- Why can't I log into my account through the Google Site?
- What if I want to use a Google program that is not offered through my WildcatMail powered by Google account?
- How do I share documents?
- How do I share documents with my personal GMail account?
- How do I view attachments?
- Which browsers can I use to access my WildcatMail account?
- What are the policies that apply to my WildcatMail account?
- Can I opt out of WildcatMail powered by Google?
- Is Gmail Accessible (508 compliant)?
- Does Gmail meet FERPA guidelines?
WildcatMail Powered by Google is CSU, Chico implementation of Google Apps for Education. WildcatMail Powered by Google provides more than 7+ gigabytes of storage and contains features such as integrated chat and spam protection. For more information, see Google’s Gmail information page.Return to questions
The old WildcatMail server hardware had reached its end of life and needed to be replaced. After extensive research Information Resources has determined that partnering with Google will provide students with a fast, feature-rich, cost-effective e-mail solution.
The decision follows extensive assessment and testing last spring and summer; a successful pilot of Gmail with students in the fall semester; and several months of review and discussion with key groups across campus. Several groups endorsed the implementation, including the President, AS Student Government, Alumni & Parent Relations and Cabinet.
No, your e-mail address will remain the same email@example.com: (where username is your portal account username).
There are links in the Portal and on the Chico State Home Page. You can also go directly to the login screen at http://webmail.csuchico.edu. (The older addresshttp://mail.csuchico.edu still works as well) You log in with your Portal ID and password.
Students can change their password using the Portal password change application.
Faculty and staff can change their password using Chico Password Station.
Gmail groups all replies with their original message, creating a single conversation or thread. In other email systems, responses appear as separate messages in your inbox. This grouping, called Conversation View, could make it appear that some of your messages did not get migrated. To see all messages in a conversation, just click Expand all. For more information on Conversation View see Google Support Site.Return to questions
All your messages that were contained in folders on the old mail server have been migrated to Gmail in a new format called "Labels." Labels functions just like folders, they help you categorize and organize groups of e-mail messages. To view messages that were in folders, simply click on folder name under Labels within Gmail. For more information on Labels see Google Support Site.
Yes. If you had forwarding set up on the old WildcatMail server, it has been automatically migrated to your new Google account. If you want to change or update your forwarding to another provider, you must do so in your Google account settings. Please see Google Support Site for more information.
Yes. Your address book will be e-mailed to your new account. Please see the Importing Contacts tutorial for step-by- step instructions.
The old WildcatMail server will no longer be available after the switch to Google. Your e-mail address, messages, address book and forwarding information have been automatically migrated to your new account.
One of the great things about the move to Google is that you will get to keep this account for life as long as you graduate from the University.
We provide Google email for Alumni that have active Portal Accounts. At this time, technical restrictions prevent us from creating Google accounts for Alumni that do not have a Portal Account.
Yes. For more information on faculty and staff specific topics please see our Faculty and Staff FAQ's.
Yes. Students are encouraged to take advantage of all the collaboration tools offered in conjunction with Gmail. You will have access to Google Calendar, Docs, Chat, and Sites. Student Computing provides support for Gmail and account issues only. For help with Google Apps, contact Google directly by clicking on the Help link at the top right hand corner of the Google App that you are using.
The storage capacity for your new WildcatMail account is continually increasing. The current storage capacity per account is 7+ GB. That's more than 70 times more than the old WildcatMail account storage!
Yes. You can access your WilcatMail powered by Google account using POP, IMAP, and mobile e-mail programs. See the IMAP Client Configuration tutorial for step-by-step instructions.
Your WildcatMail powered by Google account is separate from your personal Gmail account. This account provides an ad-free environment and is your official CSU, Chico e-mail address.
Your new Gmail account will be protected from spam by Google’s anti-spam software. To read more about how Google handles spam see Google.
WildcatMail powered by Googlee is CSU, Chico's installation of the Google Apps for Education software suite, which Google offers to educational institutions and non-profit organizations. Because of account customization and security requirements, users must log in through CSU, Chico's authentication system.
Your WildcatMail powered by Google account is part of a software suite called Google Apps for Education, which Google offers to educational institutions and non-profit organizations. Google decides which services to include in the Google Apps for Education software suite.
To share a document with another CSU, Chico student click Share in upper right corner and type in the @mail.csuchico.edu of the student you wish to collaborate with in the Invite Collaborators text box.
For more information on sharing documents see Google Support Site.
You can share documents with anyone who has a Gmail account including your personal Gmail account. For more information on sharing documents see Google Support Site.
You can view attachments in several ways. For more information see Google Support Site.
For more information of supported web browsers see Google Support Site.
Your WildcatMail powered by Google account is subject to the Computing and Communications at CSU, Chico - Acceptable Use Policy. Your CSU, Chico account will be subject to Google's e-mail quota policy, which is currently more than 7+ gigabytes and constantly growing. Google does not place limits on how long users can keep e-mail. Your WildcatMail powered by Google account is also subject to Google's terms of service and privacy policies.
No. This e-mail address is your official e-mail address through which the university sends e-mail communications and is recorded in the university's electronic directories. Students are expected to check their e-mail on a frequent and consistent basis to stay current with university-related communications. If an individual wishes to have e-mail forwarded from their CSU, Chico e-mail account to another e-mail address (e.g., @hotmail.com, @aol.com, or an address on a departmental server), the individual may do so, but at his or her own risk. The university is not responsible for the handling of e-mail by outside vendors or by departmental servers. Having e-mail forwarded does not change the individual's responsibility for reading and responding to official communications sent to their CSU, Chico e-mail account. For more information on student e-mail policy at CSU, Chico see Executive Memorandum 05-05.
Google is actively working on 508 compliance and cites accessibility of Gmail as a priority. Users with disabilities have the following options to access their e-mail:
Users can view Gmail with basic HTML. More information on Gmail and basic HTML View.
Users can view Gmail using free 508 compliant software such as Thunderbird.
Users can use Gmail with accessible technologies, which are available in the ATC lab in Meriam Library.
Google is contractually and legally responsible to protect information. Google will not share e-mail contents or personal information to outside parties.