DEPARTMENT
OF HEALTH AND COMMUNITY SERVICES
Course number: HCSV430-01 Semester: Fall 2005
Course title: Management of Health Services
Organizations Class
location: THMA130
Class meeting times: Wednesdays, 6:00-8:50pm
Instructor: J.A. Suver, MHA Office
Phone: (530) 846-9021
Part time instructor FAX: (530) 846-9027
Health Services
Administration
Home Phone: (530)-695-8514
Office:
E-mail: jsuver@frhg.org
Office Hours: Friday 12:00 pm to 2:00 pm by appointment
1. Scope of Course: This course
will apply management principles to specific health services organizations
(e.g. acute care, ambulatory care, long-term care, managed care), including
issues such as financing, legal issues, personnel issues, and quality
management.
We will identify the specialized facilities, equipment, and personnel
found in various types of health services organizations and discuss the laws
and regulations related to health services organizations. We will investigate specific management
applications, including information systems management, quality management, and
performance meaurement.
To further illustrate a number of the concepts and principles
discussed in class, we will have several guest speakers from the health care
industry. We will also visit several
local health care facilities and will meet with various management staff
members.
2. Reading Materials
Texts:
·
John
Griffith The Well-Managed Healthcare Organization, 5th Edition (
Health
Administration Press, 2002). ISBN
1-5679318-8-X
·
Jonathon
S. Rakich, Beaufort B. Longest, and Kurt Darr Cases in Health Services
Management, 4th Edition (
8788128-9-0.
·
Diana Hacker A Pocket Style
Manual, 3rd Edition (
Martin’s Press, 2001). ISBN 0312401841.
· Handouts available from the instructor (either on the Web or on reserve in the
Library).
3. Course Format: Classes will combine lectures, discussions,
guest speakers, field trips, and student presentations of individual and group
projects.
4. Grading
Exams
· Mid-term Exam................................................................................................... 150
· Final Exam.......................................................................................................... 150
· Reading Quizzes (10 at 10 points each)................................................................ 100
Projects
· Group Case
study/project..................................................................................... 150
· Individual case study/project................................................................................ 150
· Health
care department paper.............................................................................. 150
· Health
care facility visit response papers (3 @ 50 points each)............................. 150
Other
· Attendance.......................................................................................... 50 points lost
for
every session missed. One excused
absence will be allowed.
· Late
written assignments will be eligible for one-half credit, if received within one-week of the due date. No assignments will be accepted after
one-week and ..... no late
presentations will be allowed.
Grades:
A.............. 930 - 1000 C+...... 770 - 799
A-............. 900 - 929 C........ 730 - 769
B+............ 870 - 899 C-....... 700 - 729
B............... 830 - 869 D+...... 660 - 699
B-............. 800 - 829 D........ 600 - 659
5. Projects and Activities
· Case studies: Three case study projects will be assigned,
two of which will be group projects.
Each project will focus on one type of health services
organization. Students will present the
group case studies in class.
· Health care department paper: A paper about a specific department or
activity within a type of health organization that will be based on one of the
organizations focused on in class
· Health care facility response paper: A
two-page reaction and response paper completed after each visit to a health
care facility.
·
· Class participation: Attendance is
expected. Participation means more than
being present in class. Students are
expected to actively participate in class activities and discussions.
· Standard: This syllabus includes descriptions of each
of the written assignments. General
standards are described in # 9 and 10, below.
Students should ensure that papers and presentations include all of the
required items and meet these standards.
6. Confidentiality: During this course, the instructor, guest
speakers, or students may share information regarding specific organizations or
individuals. Such information should be
treated as confidential and not discussed outside of the classroom. If you are in doubt regarding the
confidentiality of any information, consult the instructor.
7. Students must
ensure that appropriate credit is given for all materials. Ideas taken from other persons must be properly cited. Any direct quote must be enclosed in quotation marks and must be cited. Any
failure to follow these rules will result in no credit for the assignment and
may result in further disciplinary action.
8.
You should be aware that this class will be
harder than most classes that you have
taken. This is a 200 level class--you are expected to analyze topics in
your papers, presentations, and class discussions and not to merely describe
them.
Assignments should be of the same quality that is expected of
an employee in a professional position in the health care field. That means that grammar and spelling will be
considered in grading assignments. It
means that due dates and project specifications are taken seriously. It means that attendance is expected.
9. Written papers: All written materials turned in for this
course must comply with the following requirements;
· Use
81/2" x 11" paper, with one-inch margins on all sides
· Papers
should be typed, with all text, including quotes, double-spaced
· Do
not use covers or cover pages
· Do
not exceed the maximum length for the assignment.
· Papers should be free of typographical and spelling errors and should be
grammatically correct.
10. Presentations: The presentations that you make in this class must comply with the following:
· Do not just read your paper to the class. Dress professionally
·
Be prepared to respond to questions from the instructor and the class
·
Do not exceed the maximum time for the presentation
·
Use appropriate visual aids (e.g., a PowerPoint presentation) and
handouts.
Course Schedule and Assignments
G=
|
Week |
Topic(s) |
Assignments |
|
8/24 |
Introduction, Class Overview, Course Management; Overview of Healthcare Organizations
|
|
|
2 |
|
G=1, 2 and 3 |
|
3 |
The Executive Office
|
G=4 |
|
4 |
Defining
Organization Culture
|
G=5 |
|
5 |
Organized
Physician Services
|
G=8 |
|
6 |
||
|
7 |
Tour:
Case Studies Presented
|
INDIVIDUAL
CASE STUDIES DUE |
|
8 |
Nursing
|
G-10 |
|
9 |
Mid-term EXAM |
|
|
10 |
Marketing and Planning
Case Studies Presented
|
HEALTH CARE DEPARTMENT PAPERS DUE |
|
11 |
Tour:
The
Finance System Measuring
Performance |
G=14 G=6 |
|
12 |
Information Services
|
G=15 |
|
13 |
Human
Resources System
Case Studies Presented |
G=16 GROUP CASE STUDIES DUE |
|
|
THANKSGIVING
|
NO
CLASS |
|
14 |
Quality Management
|
|
|
15 |
Tour: Del Norte ClinicAmbulatory
care
|
G=12 Web-ct |
|
16 |
|
DATES AND TOPICS ARE SUBJECT TO CHANGE DUE TO
SPEAKER AVAILABILITY AND FACILITY TOUR DATES
CASE STUDIES
Assignment: Students will be assigned two case studies from
the Rakich, Longest and Darr text. The
instructor will assign the specific cases during the second week of class. One
of the case studies will be presented in a group format and one will be
developed individually. Using the
outline below, you and your group members will prepare a written report for the
case and will also present them to the class on the appropriate date. Each student will also prepare an individual
written report for a second case. The
written report due date is noted on the syllabus. All students must read ALL cases and be prepared to discuss them in class. Here is the
outline you must follow for your written case paper and presentation. Use each header exactly as listed.
a. Major Facts
Facts may be
reported in narrative form or may be outlined.
These should include the most important and pertinent incidents in the
situation. Limit this section to no more
than TWO paragraphs! DO NOT restate what
is in the book. Summarize it instead.
b. Problems(s)
The facts of
the case reveal one or more problems that require attention. Indicate those problems and briefly explain
their importance. A good place to look
for problems is to begin with structural questions: Has an organization chart
been provided? If not, create one. What
are the reporting relationships? Does the affected employee report to more than
one person? Are written policies and procedures described? Is a legal issue
involved, or is it primarily a problem of communication, conflict, roles, or
other less tangible issues?
c.
Alternative Solutions and Probable Outcomes
Analyze at
least THREE optional courses of action and the probable outcomes of each. This is one of the most important parts of
the analysis. Remember, a decision not
to act or not to do something is always an alternative. However, doing nothing also has
repercussions. You must identify at
least THREE courses of action and their probable outcomes.
d. Recommended Solution and Probable Outcome
This section
should include the recommended action, justification for the action, how that
action would be implemented, and the probable outcome(s). Your justification should include a
reference to similar issues discussed in the textbook chapters and in
class. This will show that you have a
“backup” for your justification.
While you
will have already discussed some of this information earlier in your report, it
is still important to present the recommendation in its final form and to
justify why you selected it. Try to put
yourself in the same situation as that found in the case. Can you see yourself recommending your
solution to your boss? Can you see yourself having to implement it?
Remember, the written case papers
must be no longer than five pages, use the headers listed and follow the
guidelines listed in # 9 above. It should be a maximum of five
pages. In addition, attach copies of the
overheads and/or handouts to be used in your presentation. Group presentations, following the guidelines
in # 10 above, should be approximately twenty-five minutes.
DEPARTMENT PAPER
Assignment: Select a
health organization type that is focused on in class. Write a paper on a SPECIFIC DEPARTMENT within this
organization (e.g., personnel, financing, facilities, etc.). Possible organizations include acute-care,
mental health, home-health, physician clinics or emergency medical services.
Examples include (but are not limited to):
·
Human resources department
in home-health agencies
·
Corporate compliance
department in hospitals
·
Marketing department in
physician clinics
·
Finance office for mental health clinics
·
Risk management department
for ambulance services
Papers will be a maximum of five pages (plus endnotes).
Your final paper MUST address each of the following outline points:
1. Department description and function
2. Staffing levels
3. Reporting relationships (department and organization)
4. Physical location and space utilization issues
5. Budget information (revenue and/or expense)
6. Current management bios
7. Workload and performance measures used
8. Department trends (recent past, present and near-term future; expansion or contraction plans)
9. Other issues not mentioned above
HEALTH CARE
FACILITY VISIT RESPONSE PAPER
Health Care Facility Visit: The class will visit three types of health
care organizations during the semester.
We will tour the facilities and will have an opportunity to speak with
staff members.
Purpose:
This assignment will introduce to you (or increase your familiarity
with) a variety of health care organizations; allow you to observe and question
professional health care staff; and will improve your writing skills related
top medical and health topics.
Students should conduct themselves as health professionals
during the visits, including wearing appropriate dress. Consideration for patients and facility staff
is expected. Students MUST
maintain absolute confidentiality with respect to any patient information.
Assignment:
Prepare a two page written response paper after each facility visit.
Content:
The response paper should include:
1.
General impression of the facility and the staff
members to whom we spoke.
2. Specific comments regarding the physical layout, the facility’s operation,
the staff working
conditions, and patient living conditions.
For example:
·
What surprised you?
·
What impressed you?
·
What bothered you?
·
What questions do you still have regarding the organization?
3. Areas
of organization pride perceived by you
4. Areas
of problems or frustrations perceived by you
5. The impact of the visit on your career goals. For example, would a career
working
in this type of facility be rewarding for you?
Why or why not?
6.
Other comments as appropriate.
Each paper should be a maximum of two pages.