California State University, Chico

 

DEPARTMENT OF HEALTH AND COMMUNITY SERVICES

 

 

 

 

HCSV 330

Fall 2007

Management Principles in Health Services

Butte 229

Monday, 2:00 to 4:50

 

 

 

Richard A. Narad, D.P.A.

Phone:  (530) 898-5309

Butte 627

FAX: (530) 898-5107

Email: RNARAD@CSUCHICO.EDU

 

Office Hours:  Tuesday 2:00 to 5:00, Wednesday 10:00 to 12:00, or by appointment

 

 

 

1.      Scope of Course:  This course provides knowledge and skills to administer health organizations and programs. Concepts of planning, organizational behavior, and management applicable to the administration of health organizations and programs are addressed. Major approaches to management, motivation, leadership, decision making, supervision, and budgeting are presented.

 

2.      Learning objectives:  This course helps to meet the following objectives of the B.S., Health Science, Option in Health Services Administration:

 

The graduate in Health Services Administration will have knowledge, skills, and beliefs related to management processes, including program planning, implementation, and evaluation; management of human resources; and financial management; and will:

·        Be able to develop program plans, including defining problems in appropriate terms, setting goals and objectives, using statistical data, interpreting published data, researching issues, developing--and deciding from among--alternatives, and evaluating results and impacts;

·        Be able to manage day-to-day organizational activities, including handling the informal, on-going flow of activities, managing time effectively, developing priorities, making considered decisions, and reviewing/evaluating performances and outcomes;

·        Be able to manage people, including team building, networking, coordinating, committee management, motivating, resolving conflict/mediating, presenting, persuading, supervising staff, and conducting employee performance evaluations;

The graduate in Health Services Administration will have competent communication skills, including written and spoken communication, use of electronic media, and formal presentations/business reports

·        Develop a variety of communication skills

·        Search websites

 

 

The complete objectives of the B.S. Health Science with an option in Health Services Administration are available at http://www.csuchico.edu/hcsv/hsa_obj.html

 

3.      Reading Materials:

 

Texts:

·   Borkowski, Nancy. Organizational Behavior in Health Care. (Sudbury, MD:  Jones and Bartlett Publishers, 2005)

Health administration core library:

·   Vergil Slee, Debora Slee, & HJ Schmidt (eds.) Slee's Health Care Terms, 4th Edition (St. Paul, MN: Tringa Press, 2001).  3rd edition is acceptable.

·   Diana Hacker A Pocket Style Manual, 4th ed. (Boston: Bedford Books of St. Martin’s Press, 2004)

 

4.      Course Format:  Classes will combine lectures, discussions, guest speakers, and student presentations.

 

5.      Grading:

 

 

Exams

 

 

·   Midterm......................................................................................................................

150

 

·   Final............................................................................................................................

150

 

Projects

 

 

·   Group case studies (5 @ 100 points each) ......................................................

500

 

·   Career paper .......................................................................................................

100

 

·   Book report/case study........................................................................................

100

 

Subtractions

 

 

·   Attendance:  50 points lost for every session missed.  One excused absence will be allowed.

 

 

·   Reading quizzes:  Up to five reading quizzes will be given during the semester.  Failure to pass the quiz will result in 25 points being deducted from your total grade, but no additional points will be added.

 

 

Other

 

 

·   Everyone will do three papers, one of which will also be presented.    Presentations are worth 25% of the total points for the assignment.

 

 

·   Late written assignments will be eligible for one-half credit, if received within one week of the due date.  No assignments will be accepted after one-week and no late presentations will be allowed.

 

 

Grades:

 

 

 

A            930 - 1000

C+       770 - 799

 

 

A-           900 - 929

C         730 - 769

 

 

B+          870 - 899

C-        700 - 729

 

 

B            830 - 869

D+       660 - 699

 

 

B-           800 - 829

D         600 - 659

 

 

6.      Projects and Activities:

 

 

  • Book report/case study: A three page paper analyzing organizational and management issues found in a novel or play.

 

 

  • Career paper: A three page paper describing a health career in which you are interested

 

 

  • Group case studies:  Write-ups of five case studies.  Each will be a three page paper by the group analyzing a management situation.

 

 

  • Readings: Students are expected to have read the assigned readings by the date indicated on the course schedule.

 

 

  • Class participation: Attendance is expected.  Participation means more than being present in class.  Students are expected to actively participate in class activities and discussions.

 

 

  • Standard:  This syllabus includes descriptions of each of the written assignments.  General standards are described below.  Students should ensure that papers and presentations include all of the required items and meet these standards.

 

 

  • If you have difficulty writing, the Writing Center (898-5042, Taylor Hall 203) on campus provides free tutoring and help with specific papers. USE THEIR SERVICES.

 

 

7.      Confidentiality:  During this course, the instructor, guest speakers, or students may share information regarding specific organizations or individuals.  Such information should be treated as confidential and not discussed outside of the classroom.  If you are in doubt regarding the confidentiality of any information, consult the instructor.

 

 

8.      Academic honesty: Students must ensure that appropriate credit is given for all materials.  Ideas taken from other persons must be properly cited.  Any direct quote must be enclosed in quotation marks and must be cited.

          All papers will be checked for plagiarism at "turnitin.com".  Any student who engages in academic dishonestly (e.g., plagiarism, cheating, etc.) will receive a failing grade in this course and Student Judicial Affairs will be notified.

 

 

9.      Assignments should be of the same quality that is expected of an employee in a professional position in the healthcare field.  That means that grammar and spelling will be considered in grading assignments.  It means that due dates and project specifications are taken seriously.  It means that attendance is expected.

 

 

10.    Written papers:  All papers turned in for this course must comply with the following:

 

 

  • You must turn in both a hardcopy (printed) version of your term paper (which I will grade and return to you) and an electronic version.  The electronic version must be PC compatible and formatted as a Text (*.txt), MS-Word (*.doc), or Rich-Text-Format (*.rtf) file.  It should be send via WebCT’s email as an attachment.  Papers will be checked for plagiarism at "turnitin.com".

 

 

  • Use 81/2" x 11" paper, with one-inch margins on all sides

 

 

  • Type all written materials, with all text, including quotes, double-spaced

 

 

  • Do not use covers or cover pages

 

 

  •  Use a readable font with 10 characters to the inch.  NOTE:  This is not 10 pitch.  (Courier works.  Times New Roman does not).  For other fonts, if you aren’t sure, take a ruler, measure one inch and count the number of characters. 

 

 

  • Do not exceed the maximum length for the assignment.

 

 

  • Papers must be free of typographical and spelling errors and must be grammatically correct.

 

 

  • Papers not meeting these standards may be returned for rewriting before they are graded.  Any rewrite will result in a reduction of one grade.

 

 

11.    Presentations:  The presentation that you make in this class must comply with the following:

 

 

  • Presentations should cover the same area as the paper, but should not be just a reading of the written paper.  DON’T READ YOUR PAPER!

 

 

  • Be prepared to respond to questions from the instructor and the class

 

 

  • Do not exceed the maximum time for the presentation.

 

 

  • Use PowerPoint.

 

 

  • Dress professionally.  This means the same way that you would dress for a job interview or a professional presentation.

 

 

12.    On-line resources:  This class requires the use of WebCT.  I will place class handouts on the site prior to each week's class.  Other materials and relevant links can be found there.

 

 

                       

 

 

Week

Topic(s)

Assignments

1

Introduction

Role of managers

 

2

9/3: Labor Day (no class)

 

3

Classical approach

Borkoski-1

4

Human relations approach

Borkoski-3

BOOK REPORT SUBJECTS DUE

5

Power and Influence

Leadership

Borkoski-7,8,9,10

Group case study-1 due

6

Motivation

Borkoski-5,6

CAREER PAPER OUTLINES DUE

Group case study-2 due

7

Decision making

Planning

Group case study-3 due

8

Midterm

 

9

Communications

Decision-making

Borkoski-4

BOOK REPORT DUE

10

Group Dynamics

Negotiation Skills

Borkoski-13,14,15

11

Conflict Management

Organization change

Borkoski-12,16,17

Group case study-4 due

12

Veteran’s Day (no class)

 

13

Organizational design

Group case study-5 due

  NO CLASSES DURING WEEK OF NOVEMBER 21st

14

Supervision

Borkoski-11

Career Paper Presentations

CAREER PAPERS DUE

15

Time management

Borkoski-2

Career Paper Presentations

16

Final Exam

 

 

 Career Paper

This assignment is intended to allow you to begin exploration of an area in the healthcare system that interests you as a possible career choice. As this is a health care course, YOU MUST CHOOSE A CAREER IN A HEALTH-RELATED FIELD FOR THE PAPER TOPIC. NO EXCEPTIONS!

Another purpose of this assignment is to provide you with an opportunity to increase your knowledge about this career area, including the available professional literature. You will develop a paper, post it on WebCT Vista, and prepare a brief oral presentation for this assignment.

Assignment:

Select a category of health personnel (e.g., a health education specialist in a public health department, a skilled nursing facility (SNF) administrator, group practice administrator, an HMO business development manager). This might be your specific career goal, or just a more general category of health personnel that you would like to explore. However, you must be fairly specific in your choice of career areas- e.g., not just a “health educator” but a “health educator in a public health department.”

Outline

Develop a brief description and an outline of your career area. This will be turned in and reviewed by me on the date noted on the syllabus. Your brief description and outline should include:

·      A 2-3 sentence statement of the career area and your reason for selecting it;

·      The full citations for three references from professional sources that you will use for your paper. At least one source must be from a professional journal or organization that is specific to the subject of your paper (e.g., if you write about a job in a nursing facility[NF], you might include the Journal of Long-Term Care Administration). Another source, if possible, should be an interview with an individual who currently holds the position in which you are interested.

Content:

This paper should include:

  1. A general description of the health personnel category and the specific job type chosen
  2. Education, training and licensure required
  3. Types of employers
  4. Expected beginning and peak salary; career ladder
  5. Trends and issues in that health personnel category
  6. The name and brief description of the professional association appropriate for this career area. If the professional association you choose has a journal, note that also.

Papers will be a maximum of three pages (plus endnotes).  Presentations will be five minutes.

 

Book report

Assignment:  Select a fiction book or play which illustrates a management problem.  Analyze and report on it.  Like a case study, the book report will provide an opportunity to apply theory learned in this and other classes to real world situations.  It should help to develop your analysis and decision making/problem solving skills. 

Possible books include (but are by no means limited to):

 

Archer, Jeffrey

Kane and Abel

Clancy, Tom

Hunt for Red October

Campbell, Bebe Moore

Brothers and Sisters

De Mille, Nelson

By the Rivers of Babylon

Golding, William

Lord of the Flies

Hailey, Arthur

Hotel, Airport, or any of his other books

Henrick, Richard

Crimson Tide 

Kipling, Rudyard

Man Who Would Be King  

Lehrer, Jim

Crown Oklahoma

Orwell, George

Animal Farm

Stewart, George

Fire

Westheimer, David

Von Ryan's Express

Some books do not work for this assignment.  Among these are John Grishom's books (e.g., The Firm).  Don't try it; it won't work.

Your paper should be a maximum of three pages. 

Content:

1.   Briefly (not more than three paragraphs) summarize the book and identify the appropriate characters and their roles;

2.   Analyze one or two characters' general leadership style and approach to specific problems/issues.  Analyze the sources of power/authority.  Identify alternatives approaches and how a different style might impact the outcome;

3.   Identify general organizational/management problems/issues found in the book.  These will often include communications, conflict, planning, and leadership/motivation.  Apply appropriate organizational theories;

4.   Identify a specific organizational/management problem.  Select what you belief to be the best solution and justify your decision;

5.   Identify the course of action which you would take (if you were the character) and any problems or obstacles which you would expect.

 

 

Group case studies

Assignment:  Each group will do eight case study write-ups.  You will analyze the case and, in the role of a person in the study, prepare a memo/report to your "supervisor" which presents the study and your recommended solutions.

Case studies are intended to apply theory learned in this and other classes to real world situations.  They help to develop analysis and decision making/problem solving skills.  In addition, this assignment will help to develop communications skills.

See “Introduction to the case-study method” on WebCT for more on the case study approach.

Content:  Your paper and presentation should:

1.   Briefly synthesize the situation in the case, including any appropriate background information;

2.   Identify possible alternatives;

3.   Recommend what you belief to be the best alternative and justify your decision;

4.   Identify the course of action which you would take and any obstacles which you expect.

Your paper should be three pages and your presentation should be five minutes.