California State University

California State University, Chico

DEPARTMENT OF HEALTH AND COMMUNITY SERVICES

HCSV 330

Fall 2009

Management Principles in Health Services

Butte 229

Wednesday, 2:00 to 4:50

Richard A. Narad, D.P.A.

Phone: (530) 898-5309

Butte 627

FAX: (530) 898-5107

Email: RNARAD@CSUCHICO.EDU

Office Hours: Tuesday/Thursday 1:00 to 3:30, or by appointment

1. Scope of Course: This course provides knowledge and skills to administer health organizations and programs. Concepts of planning, organizational behavior, and management applicable to the administration of health organizations and programs are addressed. Major approaches to management, motivation, leadership, decision making, supervision, and budgeting are presented.

2. Learning objectives: This course helps to meet the following objectives of the B.S., Health Science, Option in Health Services Administration:

The graduate in Health Services Administration will have knowledge, skills, and beliefs related to management processes, including program planning, implementation, and evaluation; management of human resources; and financial management; and will:

· Be able to develop program plans, including defining problems in appropriate terms, setting goals and objectives, using statistical data, interpreting published data, researching issues, developing--and deciding from among--alternatives, and evaluating results and impacts;

· Be able to manage day-to-day organizational activities, including handling the informal, on-going flow of activities, managing time effectively, developing priorities, making considered decisions, and reviewing/evaluating performances and outcomes;

· Be able to manage people, including team building, networking, coordinating, committee management, motivating, resolving conflict/mediating, presenting, persuading, supervising staff, and conducting employee performance evaluations;

The graduate in Health Services Administration will have competent communication skills, including written and spoken communication, use of electronic media, and formal presentations/business reports

· Develop a variety of communication skills

· Search websites

The complete objectives of the B.S. Health Science with an option in Health Services Administration are available at http://www.csuchico.edu/hcsv/hsa_obj.html

3. Reading Materials:

Texts:

· Borkowski, Nancy. Organizational Behavior, Theory, and Design in Health Care. (Sudbury, MD: Jones and Bartlett Publishers, 2009)

Health administration core library:

· Vergil Slee, Debora Slee, & HJ Schmidt (eds.). Slee's Health Care Terms, 5th Edition (St. Paul, MN: Tringa Press, 2008)—earlier editions are acceptable.

· Diana Hacker. A Pocket Style Manual, 5th ed. (Boston: Bedford Books of St. Martin’s Press, 2008)—earlier editions are acceptable.

4. Course Format: Classes will combine lectures, discussions, guest speakers, and student presentations.

5. Grading:

Exams

· Final.............................................................................................................

150

Projects

· Group case studies (4 @ 150 points each) ................................................

600

· Career paper ..............................................................................................

200

· Group evaluation

Subtractions

· Attendance: 50 points lost for every session missed. One excused absence will be allowed.

· Reading quizzes: Up to five reading quizzes will be given during the semester. Failure to pass the quiz will result in 25 points being deducted from your total grade, but no additional points will be added.

Other

· Late written assignments will be eligible for one-half credit, if received within one week of the due date. No assignments will be accepted after one-week and no late presentations will be allowed.

Grades:

A 930 - 1000

C+ 770 - 799

A- 900 - 929

C 730 - 769

B+ 870 - 899

C- 700 - 729

B 830 - 869

D+ 660 - 699

B- 800 - 829

D 600 - 659

6. Projects and Activities:

· Career paper: A three page paper describing a health career in which you are interested

· Group case studies: Write-ups of five case studies. Each will be a three page paper by the group, analyzing a management situation.

· Readings: Students are expected to have read the assigned readings by the date indicated on the course schedule.

· Group evaluation: You will evaluate the other members of your group and award up to 50 points to each group member.

· Class participation: Attendance is expected. Participation means more than being present in class. Students are expected to actively participate in class activities and discussions.

· Standard: This syllabus includes descriptions of each of the written assignments. General standards are described below. Students should ensure that papers and presentations include all of the required items and meet these standards.

· If you have difficulty writing, the Writing Center (898-5042, Student Services Building 310) on campus provides free tutoring and help with specific papers. USE THEIR SERVICES.

7. Confidentiality: During this course, the instructor, guest speakers, or students may share information regarding specific organizations or individuals. Such information should be treated as confidential and not discussed outside of the classroom. If you are in doubt regarding the confidentiality of any information, consult the instructor.

8. Academic honesty: Students must ensure that appropriate credit is given for all materials. Ideas taken from other persons must be properly cited. Any direct quote must be enclosed in quotation marks and must be cited.

All papers will be checked for plagiarism at "turnitin.com". Any student who engages in academic dishonestly (e.g., plagiarism, cheating, etc.) will receive a failing grade in this course and Student Judicial Affairs will be notified.

9. Assignments should be of the same quality that is expected of an employee in a professional position in the healthcare field. That means that grammar and spelling will be considered in grading assignments. It means that due dates and project specifications are taken seriously. It means that attendance is expected.

10. Written papers:

· Turn in both a hardcopy (printed) version of your term paper (which I will grade and return to you). Also submit an electronic version to "turnitin.com" using the link available on the class WebCT page.

· Use 81/2" x 11" paper, with one-inch margins on all sides

· Type all written materials, with all text, including quotes, double-spaced

· Do not use covers or cover pages

· Use a readable font with 10 characters to the inch. NOTE: This is not 10 pitch. (Courier works. Times New Roman does not). For other fonts, if you aren’t sure, take a ruler, measure one inch and count the number of characters.

· Do not exceed the maximum length for the assignment.

· Papers must be grammatically correct and free of typographical and spelling errors.

· Papers not meeting these standards may be returned for rewriting before they are graded. Any rewrite will result in a reduction of one grade.

11. Presentations:

· Presentations should cover the same area as the paper, but should not be just a reading of the written paper. DON’T READ YOUR PAPER!

· Be prepared to respond to questions from the instructor and the class

· Do not exceed the maximum time for the presentation.

· Use visual aids (e.g., PowerPoint, overheads, presentation graphics) and handouts, in an appropriate manner.

· PowerPoint will be available when the career and comparative health presentations are scheduled. If you want to use it for your topic paper, let the instructor know the previous week.

· Dress professionally. This means the same way that you would dress for a job interview or a professional presentation.

12. On-line resources: This class requires the use of WebCT. I will place class handouts on the site prior to each week's class. Other materials and relevant links can be found there.

Week	Monday	Topic(s)	Assignments
1	8/24	Introduction Role of managers Group formation
2	8/31	Writing workshop
3	9/7	Classical approach	Borkowski Ch. 1
4	9/14	Human relations approach	Borkowski Ch. 3
5	9/21	Power and Influence Leadership	Borkowski Ch. 8, 9, 10, 11 Group case study-1 due
6	9/28	Motivation	Borkowski Ch. 5, 6, 7 Group case study-2 due CAREER PAPER OUTLINES DUE
7	10/5	Decision making Planning	Borkowski pp. 270-279 Group case study-3 due
8	10/12	Communications Group dynamics	Borkowski Ch. 4, 14, 15, 16
9	10/19	Conflict Management Organization change	Borkowski Ch. 12, 17, 18 Group case study-4 due
10	10/26	Negotiation Skills	Borkowski Ch. 13 (except 270-279)
11	11/2	Organizational design	Borkowski Ch. 19, 20, 21, 22
12	11/9	Veteran’s Day (no class)
13	11/16	Supervision Career Paper Presentations	Borkowski Ch. 2 CAREER PAPERS DUE
NO CLASSES DURING WEEK OF NOVEMBER 24^th
14	11/30	Performance evaluation Career Paper Presentations
15	12/7	Time management Career Paper Presentations
16	12/14	Final Exam

NOTE: Schedule is subject to change

Group case studies

Assignment: Each group will do four case study write-ups. You will analyze the case and, in the role of a person in the study, prepare a memo/report to your "supervisor" which presents the study and your recommended solutions.

Case studies are intended to apply theory learned in this and other classes to real world situations. They help to develop analysis and decision making/problem solving skills. In addition, this assignment will help to develop communications skills.

See “Introduction to the case-study method” on WebCT for more on the case study approach.

Content: Your paper and presentation should:

1. Briefly synthesize the situation in the case, including any appropriate background information;

2. Identify possible alternatives;

3. Recommend what you belief to be the best alternative and justify your decision;

4. Identify the course of action which you would take and any obstacles which you expect.

Your paper should be three pages.

Group evaluation

Evaluate each member of your group in terms of their contribution to your group assignments. Consider

· Whether the group member fulfilled the terms of your group’s contract.

· The quantity, quality, and timeliness of the person’s work

· The group member’s contribution to making the group successful.

You may award anywhere from 0 to 50 points to each person. You must provide a justification for the award.

Each evaluation should be one page. Please submit a separate evaluation for each person. Be sure to identify the person being evaluated.

Career Paper

This assignment is intended to allow you to begin exploration of an area in the healthcare system that interests you as a possible career choice. As this is a health care course, YOU MUST CHOOSE A CAREER IN A HEALTH-RELATED FIELD FOR THE PAPER TOPIC. NO EXCEPTIONS!

Another purpose of this assignment is to provide you with an opportunity to increase your knowledge about this career area, including the available professional literature. You will develop a paper, post it on WebCT Vista, and prepare a brief oral presentation for this assignment.

Assignment:

Select a category of health personnel (e.g., a health education specialist in a public health department, a skilled nursing facility (SNF) administrator, group practice administrator, an HMO business development manager). This might be your specific career goal, or just a more general category of health personnel that you would like to explore. Be fairly specific in your choice of career areas- e.g., not just a “health educator” but a “health educator in a public health department.”

Outline

Develop a brief description and an outline of your career area. This will be turned in and reviewed by me on the date noted on the syllabus. Your brief description and outline should include:

· A 2-3 sentence statement of the career area and your reason for selecting it;

· The full citations for three references from professional sources that you will use for your paper. At least one source must be from a professional journal or organization that is specific to the subject of your paper (e.g., if you write about a job in a skilled nursing facility, you might include the Journal of Long-Term Care Administration). Another source, if possible, should be an interview with an individual who currently holds the position in which you are interested.

Content:

This paper should include:

A general description of the health personnel category and the specific job type chosen
Education, training and licensure required
Types of employers
Expected beginning and peak salary; career ladder
Trends and issues in that health personnel category
The name and brief description of the professional association appropriate for this career area. If the professional association you choose has a journal, note that also.

Papers will be a maximum of three pages (plus endnotes). Presentations will be five minutes.