XFINITY On Campus FAQ

General

Viewing

Payment

System Requirements

Web Browser


How do I access XFINITY on Campus (XOC) on my computer?

Make sure you are on campus and connected to your campus wired or wireless network.  

Point your browser to https://www.xfinityoncampus.com

  • From the Login drop down select your university (Chico State UHFS).
  • Enter your university user name and password. This lets your university tell XFINITY on Campus that you are a resident in good standing living on-campus this semester. XFINITY on Campus NEVER sees your password. The login page is maintained by the university, not XFINITY on Campus.
  • Once authenticated, click on the "Watch Now" button. This will launch the Xfinity TV (XTV) player.
  • When signing into the new web player for the first time, residents will need to select “Sign in as a Student”. 
  • Begin using the XTV player immediately.

How do I access XFINITY on Campus on my iPad/Android device? 

  • Download the XTV app from the App Store or Google Play
  • Install XTV app.
  • From the Login drop down select your university (Chico State UHFS).
  • Enter your university user name and password. This lets your university tell XFINITY on Campus that you are a resident in good standing living on-campus this semester. XFINITY on Campus NEVER sees your password. The login page is maintained by the university, not XFINITY on Campus.
  • Once authenticated, the XTV app offers Live TV, On Demand and Search options.
  • Begin using the XTV player immediately.
  • You will not be able to get any premium programming through the XTV app. Use the Xfinity TV Go app and your Xfinity account credentials for premium programming.

The XTV app says I am off-campus and won't let me watch TV.

  • XFINITY on Campus requires you to be a current resident in good standing living in on-campus housing and connected to the campus network. Third-party networks found on campus or the use of VPNs will not allow you to watch XFINITY on Campus. You must be on the campus wired or wireless network.
  • Still having problems? Contact ITSS at 530-898-HELP (4357) 

Why does XFINITY on Campus ask for my university login?

  • XFINITY on Campus from Comcast partners with the university to deliver broadcast and cable channels PLUS XFINITY On Demand®, which gives you the best selection of current TV shows and hit movies, to your laptop or desktop computers. These services are offered only to residents living on-campus while connected to the campus network.
  • Your university login is used by the university to verify your identity for Comcast. XFINITY on Campus NEVER sees your password. The login page is maintained by Chico State, not XFINITY on Campus. Once the university confirms your credentials they return your status to the XFINITY on Campus service. 

How to reset your password / Forgot Password

If you've forgotten your password or need it reset Click Here or call the ITSS Help Desk 530-898-HELP (4357) for assistance. 

Do I have to pay anything additional for XFINTY on Campus?

Except for any additional subscription services you elect to purchase, there is no additional charge for XFINITY on Campus live streaming TV and XFINITY On Demand programming. It is part of your current on-campus TV service. 

The XTV player doesn’t work

  1. Confirm wireless connection is on csuchico or eduroam OR wired network cable is securely attached at both ends
  2. Enable 3rd party cookies (instructions at the bottom) and try again
  3. Clear local browser cache (this is the most common fix) use link below for instructions http://help.ea.com/en/article/clearing-your-browsers-cache/
  4. Try a different browser
  5. Try again on another device (no more than 3 devices registered)
  6. Make sure you are not trying to stream on more than one device at the same time

For more help, Tweet Xfinity On Campus here:  @ComcastCares #xfinityoncampus

Playback Controls

Once a program starts, you will have access to a variety of on-screen options. The options will disappear if you do not click the screen. If you would like the options to reappear, simply click the screen.

The bottom bar of the on-screen options displays your progress in Video On Demand (VOD) programs. The total time is displayed on the right. Your current place in the program is represented by the gray dot, with the time elapsed displayed above. You may move forwards and backwards in VOD programs by sliding the gray dot with your mouse. You may also pause VOD programs at any time by clicking the pause button. 

Video is slow, skipping, or buffering

There are a multitude of reasons why you might see video buffering, most of which are specific to your computer / browser / network capacity. The video streams provided allow for a variety of bit rates (i.e. levels of quality) to ensure that your device receives the best quality signal. The video player also dynamically adjusts your stream upwards or downwards based on a number of factors, including network capacity, CPU and memory utilization, graphics card capabilities, etc., so that you're getting the 'optimal' video quality based on your computer's specific capabilities.

Buffering typically is related to network constraints. Please go to http://www.bandwidthplace.com and run the Internet Speed Test and confirm that your download and upload speeds are steadily above the 1.5mbps level.

How to ensure the best results for my stream?

To ensure best results for your stream, prior to viewing:

  • If possible, use a hard-wired internet connection
  • If using a wireless internet connection, ensure you have very good signal reception on eduroam or csuchico
  • Ensure there are no other internet applications utilizing your internet connection
    • On Android, first, open the multitasking screen. On a phone or tablet with a multitasking button, simply press and hold the button. On a phone or tablet without a multitasking button, you may have to long-press or double tap the home button to open this screen.  Next, swipe a recent app to the left or right of the screen and its thumbnail will disappear. In addition to removing this app from the list of recent apps, cleaning up the list, Android will also remove the app from memory.
    • On iOS, double click the Home button and swipe the apps off the screen to remove them from memory. Click the Home button once to return to normal screen
  •  Ensure you have the latest browser versions and Flash Player installed (iOS does not use Flash)

If you have any problems after trying these tips, try restarting your computer and attempt viewing again. 

There is no sound/audio being projected - I can only see the video but not hear it.

Check that the volume is not muted and that your speaker volume is at an adequate level.

The top bar of the on-screen options displays the volume of the program. The gray dot represents your current volume. You may adjust the volume by sliding the gray dot to the desired volume. You may also mute the sound by clicking the speaker without lines to the left of the bar, or maximize the sound by clicking the speaker with the lines to the right of the bar. 

What is the quality of the video that is being streamed?

Individual video assets (movies or TV shows) are typically listed as Standard Definition (SD) or High Definition (HD) quality. Our video player uses adaptive bit rate streams to deliver the highest quality video given the bandwidth available once you have made your selection.

Can I have two players running simultaneously?

No. Although you may register a total of 3 devices, you may only stream video to one of them at a time. The moment you begin streaming to a second player the stream to your first player will end.

How do I sign up for additional XFINITY on Campus services?

  • Remember, you do not need to order any additional services or pay anything unless you want to subscribe to Premium services or Sports packages not included in the Campus package.
  • If you want to subscribe to additional packages, point your browser to www.xfinityoncampus.com
  • To order additional programs such as Premium channels and Sports packages, click on the Premium Video tab and follow instructions. This additional programming is not part of your base University video service but is purchased separately. Note: Comcast Terms and Conditions apply.
  • All subscription services will be billed directly to you through a credit card. Payment for subscription services will be your sole responsibility, not the university's responsibility.

What form of payment do you accept?

We accept Visa, MasterCard, American Express and Discover Card at this time but are continually investigating additional payment capabilities and will introduce them whenever possible. 

What is your policy on refunds?

Services are paid one month in advance. Upon cancelling your service you are entitled to continue watching XFINITY on Campus video for the balance of that month. We do not offer refunds once a credit card has been charged. 

Why is my credit card being declined? (General)

There could be several reasons why a credit card is being declined. Make sure credit card number, expiration date and verification code are correct. Billing address must be valid and must match the address associated with the credit card. 

Why is my credit card being declined? (Address Verification Failed)

The denial reason being returned from your credit card company is "Address Verification Failed". It would appear that the address you're entering doesn't match that which your credit card has on file. A suggestion would be for you to try another credit card or contact your credit card company to get a better understanding of that error message. 

Why have I been charged multiple times when a failure occurred?

This may be an issue with your credit card company. If you experienced a payment failure (due to an invalid address, for example) your credit card company actually charged you an authorization charge. Once the issue was corrected, they subsequently charged you for the actual purchase. Please contact your credit card company directly and discuss this matter with them. Obviously, if you find that you've been charged multiple times, please get back to us and we'll help to rectify the situation. 

Who can I call if I have Billing or Credit Card questions?

Please call (877) 978-3229 regarding any billing support or credit card issues regarding your XFINITY on Campus services. 

Is my payment and data secure?

All transactions and data are sent to secure servers utilizing 128-bit encryption, via SSL (Secured Sockets Layer). 

Supported Devices

The XTV player is available for laptops and desktop computers today from the XFINITY On Campus site.  iOS and Android apps are also available in their respective app stores.

Streaming Rules

  • Each resident can register up to three devices
  • A resident may only stream on one device at a time

Operating System Requirements

The XTV application requires the following minimum system capabilities on:

  • Windows System Requirements
    • Processor: Pentium 4 or newer
    • Operating system: Windows 7, Windows 8 (Metro touch interface not supported)
    • RAM: 512 MB minimum
    • Video card: 32 MB minimum (128 MB recommended)
    • Browser: Explorer 9, Safari 6, Firefox 27, or Google Chrome 32… All newer versions of these browsers will also work.
    • Screen resolution: 800 x 600 minimum (1280 x 1024 recommended)
      • Internet connection: Broadband wired or wireless
      • Adobe Flash version: 12 or higher
  • Mac System Requirements

The XTV application requires the following minimum system capabilities on Macintosh systems:

    • Processor: Intel Core Duo 1.83GHz or faster processor
    • Operating system: Mac OS X 10.9 or higher
    • RAM: 512 MB minimum
    • Video card: 32 MB minimum (128 MB recommended)
    • Browser: Safari 6, Firefox 27, or Google Chrome 32… All newer versions of these browsers will also work.
    • Screen resolution: 800 x 600 minimum (1280 x 1024 recommended)
      • Internet connection: Broadband wired or wireless

iOS Support

The XTV application requires the following minimum system capabilities on iOS devices.

  • The XFINITY On Campus service works with iPhones, 4th generation or later iPod Touches, and iPads. Note that the AirPlay function is disabled.
  • Operating system: iOS 7 or higher

Android Support

The XTV application requires the following minimum system capabilities on Android devices.

  • The XFINITY On Campus service is available for Android devices running version 4.0 and up.

How to Clear Caches (Various Browsers)

Internet Explorer 8.x or later

Here's how to clear your Internet Explorer 8.x (or later) cache:

  1. Launch your Internet Explorer browser.
  2. Click Safety on the menu toolbar at the top right of the browser.
    • Or click on Tools, then Internet Options, and finally Delete in the Browsing History Section.
  3. Click Delete Browsing History... from the drop-down menu.
  4. Deselect Preserve Favorites website data.
  5. Select Temporary Internet files, Cookies, and History.
  6. Click Delete.
  7. Close all browser windows and restart Internet Explorer.


Please be sure to clear your Java cache as well!

Firefox (most recent version)

Here's how to clear your Mozilla Firefox (most recent version) cache:

  1. Click Tools from the main menu at the top of the Firefox window.
  2. Select Options (the Options window will appear).
  3. Select the Advanced tab on the top right of the window.
  4. Click the Network tab.
  5. In the Offline Web Content and User Data section, click Clear Now.
  6. Once the clearing is complete click OK at the bottom of the Options window.
  7. Close all Firefox windows and restart.


Please be sure to clear your Java cache as well!

Google Chrome

Here's how to clear your Google Chrome (most recent version) cache:

  1. Click on the Chrome menu  on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed.
  5. You can also set how far back in your browsers history you wish to have removed.
  6. Once, you have selected the types of information you wish to remove, click Clear browsing data.

Please be sure to clear your Java cache as well!

Safari (Mac Only)

Here's how to clear your Safari (most recent version) cache for Mac OS X.

  1. Launch Safari.
  2. Click the Safari menu and select Empty Cache.
  3. Click the Empty button in the dialog box that appears to confirm the deletion of your cache.
  4. When your computer is finished, close all instances of Safari. Launch a new Safari browser window.

Please be sure to clear your Java cache as well!

How do I clear my Java cache?

If you're having problems using the player, you can try clearing your Java cache. Please note: Java cache is different than your Browser cache. Clearing your Java cache can be a quick and easy fix. Please follow these steps if you are using a Windows platform:

  • Click the following things in order: Start > Control Panel > Java.
    • Note: If you do not see the Java icon, click on Switch to Classic View in the menu on the left-hand side, and this should allow you to see the Java icon.
  • Under the General tab, click the Settings button located in the Temporary Internet Files section.
  • Then click on Delete Files...
  • A dialog box will appear. Make sure all the options are selected, and click OK.


This should probably be done whenever you encounter a problem with the way the player is functioning. Restarting your computer after doing so can also help the performance of the player.

Please Note: Clearing your Temporary Internet Files from your browser might not clear your Java cache. To make sure your Java cache is clear, you must clear your Java cache as instructed above.

You should also make sure you're running the latest version of Java. If you are not sure if you have the latest version of Java or not, please visit www.java.com and follow the instructions.

How to enable 3rd party cookies (various browsers)

Microsoft Internet Explorer

To enable cookies in IE 7 and up:
  1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings >Control Panel).
  2. Double-click the Internet Options icon.
  3. Click the Privacy tab.
  4. Click the Advanced button.
  5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
  6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
  7. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
  8. In the Internet Options window, click OK to exit.
  9. Click Tools > Options.
  10. Click Privacy in the top panel.
  11. Select the checkbox labeled 'Accept cookies from sites.'
  12. Select the checkbox labeled 'Accept third-party cookies.'
  13. Go to the Safari drop-down menu.
  14. Select Preferences.
  15. Click Privacy in the top panel.
  16. Under 'Block cookies' select the option 'Never.'
  17. For increased security, once you have finished using the site, please change the Privacy setting back to Always.
  18. Open Chrome preferences click on Settings, then Show Advanced Settings.
  19. Under Privacy, click on Content Settings.
  20. Make sure "Block third-party cookies and site data" is not checked

Mozilla Firefox

To enable cookies in Mozilla Firefox 3.x (PC):
  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Select the checkbox labeled 'Accept cookies from sites.'
  4. Select the checkbox labeled 'Accept third-party cookies.'
To enable cookies in Mozilla Firefox (Mac):
  1. Go to the Firefox drop-down menu.
  2. Select Preferences.
  3. Click Privacy.
  4. Under Cookies, select the option 'Accept cookies from sites.'

Safari

To enable cookies in Safari:

  1. Go to the Safari drop-down menu.
  2. Select Preferences.
  3. Click Privacy in the top panel.
  4. Under 'Block cookies' select the option 'Never.'

For increased security, once you have finished using the site, please change the Privacy setting back to Always.

Google Chrome

To enable cookies in Google Chrome (Mac):

  1. Open Chrome preferences click on Settings, then Show Advanced Settings.
  2. Under Privacy, click on Content Settings.
  3. Make sure "Block third-party cookies and site data" is not checked

If your browser is not listed above, please refer to your browser's help pages.

You may need to restart your browser to proceed.

Current Residents

RESIDENT CENTER APPLY NOW

Residence Information

Interested in Becoming a Resident Adviser?

University Housing is looking for additional Residential Advisers for the 2017-2018 school year!

If interested, applicants must submit the required application materials to uhfsstudentjobs@csuchico.edu

All applications are due by Friday, August 4, 2017, at 5:00 p.m.

Questions may be directed to uhfsstudentjobs@csuchico.edu or by calling Connie Huyck at 530-898-5838.

More Residence Information

Events

Calendar Of Events

For a list of Univeristy Housing Events for the academic school year, click HERE.

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