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Complaint Processes

Select one of the tabs for information on where to direct many complaints that arise within the University community.

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Introduction

California State University, Chico is committed to working in an open and accountable way that builds trust and respects all members of the University community.  The University aims to represent itself in a professional manner in its dealings with staff, faculty, students, other members of the University community, and the general public, but recognizes that occasionally things can go wrong.   In many cases issues, problems or misunderstandings can be dealt with by discussion between the parties involved, but in other instances, it may be appropriate to pursue the matter in a more formal way.

What is a complaint?

A complaint may be defined as “an expression of dissatisfaction or concern that needs a response”. The expression of dissatisfaction or concern may take the form of an informal verbal complaint, an informal or a formal written complaint.

A complaint may be more than an objection to a decision or action by the University, its students or its staff.  Examples of complaints may be claims of offensiveness, wrongdoing, misconduct, poor performance or ineffectiveness among others.

When making a complaint please outline:

  • The details of complaint
  • Consequences for you as a result
  • Remedy you are seeking

How do I know where to direct my complaint?

Select one of the tabs above for information on where to direct many complaints that arise within the University community. For some types of complaints the manner in which they are investigated (and directed) changes depending on whether you are staff, faculty, or a student.  Select who you are and then determine the type of complaint.

Additional information about University policies are linked directly in the chart.  Those making a complaint can expect their complaint to be dealt with promptly and fairly and in accordance with the appropriate procedure.

Should you have questions please contact the Director of Equal Opportunity & Dispute Resolution at (530) 898-6771.

Everyone

Nature of the
Complaint

Who/What is the
Complaint About?

Contact

Reference

Child Abuse and Neglect

Abuse or Neglect of a Minor

University Police Department
(530) 898-5555
Corner of W 2nd and Chestnut Streets

EO 1083

Sexual Assault

Anyone

EMERGENCY, DIAL 911,

Non-emergency:
University Police (530) 898-5555;
Title IX Coordinator
(530) 898-6131;
Safe Place (530) 898-3030;
Corner of W. 2nd and Chestnut Streets
Student Judicial Affairs
Kendall Hall 118
(530) 898-6898 (for students)

EO 1095

Attachment A

Attachment B

Intimidation/Threat to
Safety, Bullying

Anyone

EMERGENCY, DIAL 911,

Non-emergency:
Your supervisor or manager;
Human Resources Service Center
Kendall Hall 220
(530) 898-6771;
University Police (530) 898-5555;
Corner of W. 2nd and Chestnut Streets;
Student Judicial Affairs
Kendall Hall 118
(530 898-6897 (for students)

EM 12-025

Improper governmental activities or significant threats to health and safety (Whistleblower Complaint)

State Agency or Employee

Karla Zimmerlee
Chief of Staff & Exec Assistant to the President
Kendall Hall 105
(530) 898-5201

Whistleblower Information;
EO 1058;
EO 929

Legal Information or Resources

Anyone

Community Legal Information Center
25 Main Street, Suite 102
(530) 898-4354;

Misconduct in research

Faculty/Research Misconduct

Appropriate Department Chair or Dean;
Office of Research and Sponsored Programs/ Research Integrity Officer
25 Main Street
(530) 898-5700

EM 12-064

Disclosure of Confidential or Protected Data

Breach of confidential data; protected data 

Information Security Office
(530) 898-6212

Use and Abuse of Controlled Substances or Alcohol in the Workplace

Employee

University Police Department
(530) 898-5555
Corner of W 2nd and Chestnut Streets

EO 930,  
EM 89-012
EM 99-011

Students

Nature of the
Complaint

Who/What is the
Complaint About?

Contact

Reference

Discrimination, Retaliation, Sexual Harassment, or Harassment based on protected status

Anyone

Student Judicial Affairs
Kendall Hall 118
(530) 898-6897

EM 08-040
EO 1097

E0 1095
Attachment A
Attachment B

Unprofessional or inappropriate behavior

Faculty, Staff, Supervisor, Department Head or Administrator

Appropriate Department Chair or Dean (faculty), Supervisor or Administrator (staff);
Student Judicial Affairs
Kendall Hall 118
(530) 898-6897

Stress, feeling unable to cope, interpersonal problems, etc.

Anyone/Variety of issues

Counseling and Wellness Center
Student Services Center 430
(530) 898-6345;
Campus Alcohol & Drug Education Center (CADEC)
Student Services Center 180
(530) 898-5241

Faculty unwilling to make an ADA accommodation

Faculty

Accessibility Resource Center (ARC)
Student Services Center 170
(530) 898-5959

Policies and guidelines available through the ARC website

Faculty not holding office hours, misses classes without notice, etc

Faculty

Appropriate Department Chair, then Dean

Student contests a grade

Faculty

Attempt to resolve the problem. If still unresolved,
Student Judicial Affairs
Kendall Hall 118
(530) 898-6897

EM 05-010

Student needs assistance in resolving any university-related concerns or complaints

Anyone

Student Judicial Affairs
Kendall Hall 118
(530) 898-6897

EM 05-010

Student Employees

Student Employee Non-Represented

Nature of the
Complaint

Who/What is the
Complaint About?

Contact

Reference

Discrimination, Retaliation, Sexual Harassment, or Harassment based
on protected status
Employment related complaint Human Resources Service Center
Kendall Hall 220
(530) 898-6770

EM 12-043

Student Employee Represented

Nature of the
Complaint

Who/What is the
Complaint About?

Contact

Reference

Violation of the Collective Bargaining Agreement

Alleged violation of collective bargaining agreement (CBA)

Office of Faculty Affairs
Kendall Hall 104
(530) 898-5029
Appropriate union representative

Collective Bargaining Agreements

Employees

Nature of the
Complaint

Who/What is the
Complaint About?

Contact

Reference

Child Abuse and Neglect

Abuse or Neglect of a Minor

University Police Department
(530) 898-5555
Corner of W 2nd and Chestnut Streets

EO 1083

Faculty Employee

Nature of the
Complaint

Who/What is the
Complaint About?

Contact

Reference

Discrimination, Retaliation, Sexual Harassment, or Harassment based
on protected status

Anyone

Office of Faculty Affairs
Kendall Hall 104
(530) 898-5029
Appropriate union representative

EM 12-043

Collective Bargaining Agreements
See Articles 10 and 16

Supervisor, Department Head, or Administrator behaves unprofessionally or inappropriately

Faculty or Staff

Dean, appropriate VP;
Office of Faculty Affairs
Kendall Hall 104
(530) 898-5029

Violation of the Collective Bargaining Agreement

Alleged violation of collective bargaining agreement (CBA)
(Unit 3 or 11)

Office of Faculty Affairs
Kendall Hall 104
(530) 898-5029
Appropriate union representative

Collective Bargaining Agreements

Stress, feeling unable to cope, substance abuse & recovery, and various other interpersonal problems, etc.

Anyone/Variety of issues

Faculty and Staff Assistance Program
(530) 898-4645

Staff or faculty needs an accommodation to effectively perform their job duties

Anyone

Accessibility Resource Center (ARC)
Student Services Center 170
(530) 898-5959

Policies and guidelines available through the ARC website

Staff Employee

Nature of the
Complaint

Who/What is the
Complaint About?

Contact

Reference

Discrimination, Retaliation, Sexual Harassment, or Harassment based
on protected status

Anyone

Human Resources Service Center
Kendall Hall 220
(530) 898-6770

EM 12-043

EO 1096

EO 1096 Complaint Form

EO 1096 Complaint Timeline

Unprofessional or inappropriate behavior

Faculty or Staff

Appropriate Department Chair or Dean, Supervisor or Administrator;
Human Resources Service Center
Kendall Hall 220
(530) 898-6771

Supervisor, Department Head, or Administrator behaves unprofessionally or inappropriately

Faculty or Staff

Dean, appropriate VP;
Human Resources Service Center
Kendall Hall 220
(530) 898-6771

Violation of the Collective Bargaining Agreement

Alleged violation of collective bargaining agreement (CBA)
(Unit 1,2,4,5,6,7,8,9)

Human Resources Service Center
Kendall Hall 220
(530) 898-6771;
Appropriate union representative

Collective Bargaining Agreements

Stress, feeling unable to cope, substance abuse & recovery, and various other interpersonal problems, etc.

Anyone/Variety of issues

Faculty and Staff Assistance Program
(530) 898-4645

Staff or faculty needs an accommodation to effectively perform their job duties

Anyone

Accessibility Resource Center (ARC)
Student Services Center 170
(530) 898-5959

Policies and guidelines available through the ARC website

Independent Contractor

Nature of the
Complaint

Who/What is the
Complaint About?

Contact

Reference

Discrimination, Retaliation, Sexual Harassment, or Harassment based
on protected status

Anyone

Office of Procurement
Kendall Hall 206
(530) 898-5134

EM 12-043

Suggested additions or corrections should be sent to humanresources@csuchico.edu.

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