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HR Self Service Frequently Asked Questions (FAQ's)

The FAQ‟s for HR Self Service is broken down into the following sections. Click on the link to open that section of the FAQ‟s.

Login and General Information

  1. How do I log into HR Self Service?
  2. Who has access to the HR Self Service application? Are employees required to use this application?
  3. Can I access HR Self Service from my home Computer?
  4. How secure is my information? Can anyone else see my Personal Information, my Benefits Information and my Paycheck information?
  5. How much historical information is available on the HR Self Service applications?
  6. What if I receive an error message and cannot view my information?
  7. How do I update my information?

Personal Information

  1. What should I do if my name, home address, phone numbers, emergency contact, payroll designee, Chico State ID, gender, birth date, highest education level, educational summary information, ethnicity, and military status is not correct or needs to be updated?

Benefits Information

  1. What benefits information can I view?
  2. What if my dependents are incorrect?
  3. What should I do if my Dental, Medical, Vision, or Flex Cash Plans with any covered dependents, are incorrect?
  4. How often is my leave information updated?
  5. Who should I contact with questions regarding my Leave Balances?
  6. My Spouse/domestic partner is also a CSU Chico employee, why can‟t I see my benefits enrollments?
  7. How do I get to provider websites?

Compensation Information

  1. What can be seen on the Compensation History page?
  2. Why does the page display “From Date” of 1/1/1900?
  3. Why do I see more than one row with the same effective date?
  4. How do I view a specific date range?
  5. Who do I call with questions about my Compensation History?

Paycheck Information

  1. Why is my Leave information not showing on the „View Paycheck‟ page? It's payday...where is my paycheck information?
  2. When is the most current paycheck information posted?
  3. Why doesn‟t my Flex Cash show as earnings on the „View Paycheck‟ page as it does on my pay stub?
  4. Why doesn‟t the “employer paid” medical benefits on the „View Paycheck‟ page match the amount on my pay stub?
  5. Why am I not able to view any of my paycheck information when I click on "View Paycheck‟?

HR Self Service Change Log

  1. What does this page tell me?

Where to go for additional information



Login and General Information

1.  How do I login to HR Self Service?

Please log in via the CSU Chico Portal at: http://portal.csuchico.edu
There is a link to the login page called “Login to the Portal”
Note: If you have a question regarding your portal login or access to the HR Self Service pages or browser functionality, please contact IT Support Services. Problems logging into the Portal should also go to the IT Support Services number at 530/ 898-4357 (x4357).

2.  Who has access to the HR Self Service application? Are employees required to use this application?

All active staff, faculty and student employees have access to HR Self Service. While there is no requirement for employees to use HR Self Service, it is used for absence entry as outlined in the AMSS web.

3.  Can I access HR Self Service from my home Computer?'

Yes, you can access HR Self Service from any computer with an internet connection and a web browser.

4.  How secure is my information? Can anyone else see my Personal Information, my Benefits Information and my Paycheck information?

Your information is very secure. Only you and selected Human Resources staff have access to your personal information. Do not share your user ID and Password.

5.  How much historical information is available on the HR Self Service applications?

Historical data is available in CMS as of 7/2002 for Personal Information and Paycheck Information. Historical Medical and Dental enrollments/dependent data is available as of 7/2003. Vision, Life & AD/D, and LTD historical data can be viewed back to 6/1/2006. Historical Leave Data is available in CMS back to 7/1/2008. Twelve months of history is available for all changes made with HR Self Service. Currently the only changes that can be made to HR Self Service are to Emergency Contact Information. All other data, at this time, is view only.

6.  What if I receive an error message and cannot view my information?

If you have problems viewing your information or receive an error message, be sure you only have one internet session open at a time. If you continue to experience problems, contact Human Resources Information System Security at hrsecurity@csuchico.edu.  We recommend using Internet Explorer or Safari.

7.  How do I update my information?

Currently the only change that can be made to HR Self Service is to Emergency Contact Information. All other data, at this time, is view only and changes must be done in person at the Human Resources Service Center.



Personal Information

8.  What should I do if my name, home address, phone numbers, emergency contact, payroll designee, Chico State ID, gender, birth date, highest education level, educational summary information, ethnicity, and military status is not correct or needs to be updated?

For changes, official verification purposes, or to report discrepancies, contact the Human Resources Service Center located in Kendall Hall, Room 220, or call 530/898-6771.

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Benefits Information

9.  What benefits information can I view?

At this time, Medical, Dental, Vision, and Flex Cash, along with any covered dependents. The Life Insurance and Long Term Disability (LTD) enrollments are also maintained in the system. You can also access provider websites from benefits pages. Click the hyperlink on the Plan Provider field.

10.  What if my dependents are incorrect?

For official verification purposes, or to report discrepancies, contact the Office of Human Resources Benefits Office located in Kendall Hall, Room 220, or call 530/898-4948.

11.  What should I do if my Dental, Medical, Vision, or Flex Cash Plans with any covered dependents, are incorrect?

First, keep in mind that it takes at least 4-6 weeks for benefits information to update. If you still have a question, or concern regarding this information, contact the Office of Human Resources Benefits Office located in Kendall Hall, Room 220, or call 530/898-4948.

12.  How often is my leave information updated?

The information in both the “Last Finalized Balances” section on the Employee Balance Inquiry page and the “All Balances” section on the Absence Balance Details pages are based on the finalized calendar.

13.  Who should I contact with questions regarding my Leave Balances?

Contact the Human Resources Service Center located in Kendall Hall, Room 220, or call 530/898-6771.

14.  My Spouse/domestic partner is also a CSU Chico employee, why can‟t I see my benefits enrollments?

Your spouse/ domestic partner may be the primary subscriber. Have your spouse/ domestic partner verify your benefits information on their account. For official verification purposes, or to report discrepancies, contact the Office of Human Resources Benefits Office located in Kendall Hall, Room 220, or call 530/898-4948.

15.  How do I get to provider websites? 

From the Benefits summary page, select the link for Medical, Dental, Vision Life & AD/D to open plan details page. The Plan Provider field is a hyperlink to the plan provider website. When done, close the web page and you should still have an active HR Self Service session.

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Compensation Information

16.  What can be seen on the Compensation History page?

Any/all compensation (pay) changes that have occurred from 7/1/2002 to currently processed information in the HR database can be seen. Only changes made to pay will display on this page.

17.  Why does the page display “From Date” of 1/1/1900?

This is a system default date. Compensation History in the HR database is from 7/1/2002 to current date.

18.  Why do I see more than one row with the same effective date?

If there were multiple pay rate changes that were effective on the same date, they will each be listed separately.

19.  How do I view a specific date range?

Click the “View Another Date Range” button. The Select Date Range page will appear. Enter “From Date” and “To Date” and click “Continue” button. This can be done for any date range from 7/1/2002 to present.

20.  Who do I call with questions about my Compensation History?

Contact your payroll analyst. Click here to find your payroll analyst‟s contact information.

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Paycheck Information

21.  Why is my Leave information not showing on the „View Paycheck‟ page? It's payday...where is my paycheck information?

The employees‟ leave information can be viewed in the Benefits section. Click on the link called 'Leave Balances & Usage'. You can view your current leave balances and historical information back to 7/1/2008.

22.  When is the most current paycheck information posted?

Your monthly paycheck information will post through the CMS Labor Cost Distribution process (LCD) and will be available in HR Self Service on approximately the 5th working day of the month. For example: The paycheck for May 2011, distributed on May 31st, will be available through HR Self Service on June 5, 2011. Hourly Employee pay and retroactivity will be reflected in the month it issues, not the month the pay was earned.

23.  Why doesn‟t my Flex Cash show as earnings on the „View Paycheck‟ page as it does on my pay stub?

Due to CMS functionality, Flex Cash is shown as a negative amount in the Before-Tax Deductions section. When calculated, the system will consider this an earnings rather than a deduction.

24.  Why doesn‟t the “employer paid” medical benefits on the „View Paycheck‟ page match the amount on my pay stub?

There is an “employer paid” administrative fee for medical benefits which is part of the total shown on the „View Paycheck‟ page. The pay stub‟s „employer paid‟ medical benefits total shows the administrative fee as a separate amount.

25.  Why am I not able to view any of my paycheck information when I click on 'View Paycheck'?

Occasionally the State Controller‟s Office will issue retroactive paychecks for shift or overtime pay. Because of inconsistencies in the paytape, your paycheck information may not be viewable during the current pay period. Please try to view it again next month. If the problem continues, please contact the Human Resources Service Center, at 530/898-6771 or visit us in Kendall Hall Room 220.



HR Self-Service Change Log

26.  What does this page tell me?

The HR Self Service Change Log is a comprehensive 12 month historical view of all changes made through HR Self Service. If the HR Self Service Change Log does not reflect expected changes, go back to the Emergency Contacts page and verify your changes were saved. If they were and the log does not reflect the changes, please contact the Human Resources Service Center, at 530/898-6771 or visit us in Kendall Hall Room 220.

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