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W-2 Frequently Asked Questions (FAQ)

As shared via email on 2/13/2014, a number of W-2’s were printed and mailed by the State Controller’s Office on 2/12/2014.  Please read the announcement for instructions and further information.  Common questions are posted below.




1. What if I don't receive my W-2 by Friday, February 21, 2014?

Beginning Monday, February 24, please contact the Human Resources Services Center (HRSC) at 530-898-6771. We will walk you through how to request a duplicate W-2 from the SCO.

2. A portion of my W-2 was received damaged. What happened to the rest?

We have been in contact with the United State Postal Service (USPS). They notified us that there were a few W-2’s (no more than 10) that were damaged when they were processed at the USPS West Sacramento Distribution Center prior to being sent to Chico. The local Chico Post Office will be forwarding the remaining portions back to the SCO if the return address is visible. If it is not visible, these will be destroyed.

3. The portion to the W-2 I received is not usable/readable for me to use for taxes.  What should I do?

Contact the Human Resources Services Center (HRSC) at 530-898-6771. We will walk you through how to request a duplicate W-2 from the SCO.

4. Even though the State Controller's Office (SCO) has assured us there is no breach of personal information, I'm afraid of identity theft.  What can I do?

We realize some employees are very concerned and want to develop a personal plan of action.  Below are some resources you may find useful:

  • The campus Information Security office posts information about Annual Credit Report Monitoring.  You may find this useful.
  • The campus employee assistance program, LifeMatters by Empathia, offers financial tools and counseling.  (This program is for state employed faculty and staff.)  Call 1-800-367-7474 or go to www.mylifematters.com (password = csuchico), click on the Financial tab, and browse topics for Identify Theft.  They can help you obtain a credit report, explain how to file a fraud alert, identify theft solutions, etc.  This is a confidential service and we encourage you to try it out.


We realize people are frustrated about this issue.  Thank you for your patience.  We will continue to update the campus as we receive new information.