IT Service Catalog
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IT Support Services provides the following support for department computer labs:
Computer lab design, installation, and upgrade assistance
IT Support Services provides consulting for hardware and software purchases, lab layout and design, networking, furniture, hardware and software security, and printing. Contact Andrea Mox at x5009 for more information.
Lab maintenance support
IT Support Services supports department labs via the designated lab managers. Only the designated lab manager should report lab problems or request support.
- Hardware problems: If a lab manager clearly identifies a physical hardware problem in a department computer lab (e.g. dead keyboard or monitor), s/he should submit an IT Support Services service form problem report or phone in the problem to x4357.
- Emergency problems: Contact ITSS staff at x4357 to report the problem and they will page a support technician. Examples of emergencies would be:
- Lab server failure
- Entire lab networking down
- Print server down
- Instructor station down and can't teach
Lab Server Support
IT Support Services maintains the LABS domain on campus. Contact Andrea Mox at x5009 for more information.
Central access to current site-licensed software, plug-ins, and patches
IT Support Services maintains the current campus-standard lab software image for PC and Mac. This includes:
- Site-licensed application software (including the Microsoft Office suite)
- Campus standard browser plug-ins
- Anti-virus software and data files
- Utility programs
Wildcat Card-based printing support
IT Support Services maintains the campus ID based printing system. Using this system, students pay for lab printing using funds in their Wildcat Card account. For information on setting up Wildcat Card printing, contact Andrea Mox at x5009. To report problems with Wildcat Card printing, call x4357.
Installation of department-specific software in the library lab
Since many students are dependent on using the hardware and software in campus computer labs and the department labs often have limited open hours, IT Support Services will install department specific software in the Meriam Library computer lab. Department specific software will generally only be installed on the three reserve computers set aside for this purpose. Department faculty or lab managers must provide IT Support Services with current licenses for the software. Contact Andrea Mox at x5009 for details.