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Students - Looking for Employment with ITSS?
IT Support Services is always accepting student applications for the following position(s).
Job Title: Service Desk Analyst
Employer: California State University, Chico – IT Support Services
Meriam Library 142
Chico , CA 95929-0415
Funding: Student Assistant - Work Study Preferred
Type: Part Time
Wage: $9.45/hr. starting
Availability: 20 hrs/week
The position of Service Desk Analyst provides IT support for Students, Faculty and Staff. This position involves working at both the Service Desk and the Open Computer Lab in Meriam Library. Requests for IT assistance are typically received in the form of telephone requests, e-mail requests and walk-in customers in both locations. Service Desk Analysts are expected to be punctual, possess excellent customer service skills, have a diligent work ethic, follow internal procedures, and work independently when handling support requests.
The Service Desk is the first point of contact for most IT related issues on campus. The Analyst position is expected to have excellent communication skills both in person and over the phone. This includes the ability to convey technical terms and procedures to non-technical people. In addition, Analysts should have a strong working knowledge of Windows and/or Macintosh systems, and will be required to support customers using standard applications, web services and other campus systems.
Hours worked are between 7am and 12 midnight, some weekends.
If you are interested in working with IT Support Services, please check for current job postings on the Student Employment website - JobCat
Please fill out both the application and supplemental questions, and submit the printed copies to the IT Support Services, Service Desk, MLIB 142.
Application: Student Employment App
Supplemental Questions: ITSS Supplemental Qs