Service Guidelines

This statement establishes university guidelines for the access to, and handling of, university-owned computer equipment.

Office Computer & Software Removal Guidelines

No computer will be removed from an employee's office (faculty or staff) without reasonable opportunity, if desired, for the employee to remove his/her personal files and personal software from the computer's hard disk(s). Reasonable is normally two weeks unless a different time period is agreed upon by the employee and department chair or supervisor.

No computer will be removed from an employee's office when the employee is on vacation, leave, sabbatical, etc., unless the employee has been given reasonable opportunity to remove personal files and software or unless another suitable alternative is agreed upon between the employee and department chair or supervisor.

At the discretion of the University, computer equipment may be removed from offices without notice when failure to remove such equipment appears likely to result in damage to it.

Lecturers and temporary staff employees are responsible for deciding whether to remove personal files and personal software at the end of each employment contract. No check-off requirement for removing personal files and/or software will be imposed by the University. The University is not responsible for personal computer files or software left behind by faculty or staff employees after expiration of a temporary appointment or
formal separation from the University.

Office Computer & Software Service Guidelines

Software/hardware installations, upgrades, and troubleshooting that require electronic or physical access to the employee's office computer must be scheduled with the employee. Faculty or staff will select one of the following procedural options: remote electronic access (if available, note that at times electronic access may be the only reasonable technical option); unattended access to the faculty/staff office and computer by a university staff or student employee; access to the faculty/staff office and computer by a university staff or student employee only when the faculty or staff member is present.

College, school, and department deans, directors, chair persons, and staff normally do not have the authority to grant permission for access to unattended employee offices or computers for the purpose of office computer and software service.

Office Computer & Software Procedures

Permission to enter an employee's office (faculty or staff) or to work on an employee's computer unattended must be obtained from the faculty or staff member to whom computer and software service is being provided each time service is requested.

Service appointments with an employee will be scheduled for a morning or afternoon on an agreed upon day. Should the faculty or staff not be available to attend the office and computer, a note will be left indicating Computing Services staff did arrive and the employee must call to re-schedule the service visit.

State Computers Used At Home

IT Support Services will troubleshoot computer problems just as we would an office computer.  However,  a home computer is considered a secondary computer and no data recovery services will be performed unless due to extraordinary circumstances.