PROBLEM CONTACT GUIDE:
WHO YA GONNA CALL?

If you are having problems with any of the following, use this guide:

Printers Systems Computer Signage Projector Patrons
Print Server Telephones Catalog Records Software Value Terminal Bathroom, Lighting, Spills, etc...

 

 

 

PROBLEM CONTACT
   

Printers

 
  • Reference (public)
 
    • Paper
 
      • Jam or Empty
 
        • Weekdays (8 a.m. to 5 p.m.) and Weekends (11 to 4 p.m.)

Contact in order:
1. Library Systems, x4448
2. Nathan, x5394
3. Steve, x6268

        • All times except those listed above
Student Computing, x5693
    • Toner
Student Computing, x5693
    • Other
Systems/Technology Problem Report Form
    • Other Urgent
Library Systems, x4448
  • Reference Desk
 
    • Paper
 
      • Jam
Systems/Technology Problem Report Form
      • Empty
Fill using paper found in cabinet across from Ref. Desk
    • Ink
Alice Dilts, x5685
    • Other
Systems/Technology Problem Report Form
  • LER
 
    • Paper
 
      • Jam or Empty
 
        • Weekdays (8 a.m. to 5 p.m.) and Weekends (11 to 4 p.m.)
Library Systems, x4448
        • All times except those listed above
Systems/Technology Problem Report Form
    • Toner
Student Computing, x5693
    • Other
Library Systems, x4448 or Systems/Technology Problem Report Form
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Print Server  
  • Reference
Student Computing, x5693
   
Systems  
  • ReSEARCH Station
triage page
  • Library Catalog
Library Systems, x4448
  • Databases
Marc Langston, x4587
  • Internet, slow or non-functional
Library Systems, x4448
  • Periodicals List, slow or non-functional----
Marc Langston, x4587 and Kathy Glanville, x4311
    • The old periodicals list can be accessed here:
http://aphid.csuchico.edu/lso/search_oldpl1.asp
   
Telephones User Services, x6000
Guide to Avaya 2410 Quick Reference pdf icon (PDF -- 198kb)
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Computer  
  • Reference Desk & Workstations
Systems/Technology Problem Report Form
  • Personal
Systems/Technology Problem Report Form
 
Catalog Records  
  • Monographs and all others
Jim Dwyer
  • Serials
Linda Anderson
  • Gov't Documents
Nancy Spinadel
  • Maps
Stan Griffith
  • Special Collection Maps & Photographs
Deborah Besnard
  • Special Collection Monographs
Stan Griffith
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Signage  
  • Damaged, Missing
Alice Dilts, x5685
  • Suggestions
Sarah Blakeslee, x4244 or Wendy Diamond, x6139
 
Software (Outlook, Word, Excel, etc.)  
  • Reference Computers
Systems/Technology Problem Report Form
  • Personal Computer
Systems/Technology Problem Report Form
 
Projector  
  • LER
Systems/Technology Problem Report Form
    • Urgent
Library Systems, x4448 or Sarah Blakeslee, x4244
Value Terminal  
  • Wildcat Card Value Terminal
Student Computing, x5693
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Patrons  
  • Paging for Disabled Patrons
Bldg Mgmt Student Supervisor, x5267
  • Medical
 
    • Minor
 
      • Weekdays 8 a.m. to 5 p.m.
Kathleen Purvis, x6727 or Jay Fuller, x4092
      • Weekdays 5 p.m. to 10 p.m. and Weekends
Mike Watts, x4092 or Bldg Mgmt Student Supervisor, x5267
    • Emergency
 
      • Weekdays 8 a.m. to 5 p.m.
x9911, and notify Kathleen Purvis, x6727 or Jay Fuller, x4092
      • Weekdays 5 p.m. to 10 p.m. and Weekends
x9911, and notify Mike Watts, x4092 or Bldg Mgmt Student Supervisor, x5267
  • Security
 
    • Minor
 
      • Weekdays 8 a.m. to 5 p.m.
Kathleen Purvis, x6727 or Jay Fuller, x4092
      • Weekdays 5 p.m. to 10 p.m. and Weekends
Mike Watts, x4092 or Bldg Mgmt Student Supervisor, x5267
    • Emergency
 
      • Weekdays 8 a.m. to 5 p.m.
x5555, and notify Kathleen Purvis, x6727 or Jay Fuller, x4092
      • Weekdays 5 p.m. to 10 p.m. and Weekends
x5555, and notify Mike Watts, x4092 or Bldg Mgmt Student Supervisor, x5267
  • Library Complaints
Send patron to Head of Dept. about which they are complaining,
    • Copy/Print refunds
Judy Simmons, x5953
  • Wildcat Card not working
Send patron to Circulation to activate card. If card activated and still not working, send to Wildcat Card office, Yuba117, x6119
   
Bathroom, Lighting, Spills/Messes, etc...  
  • Minor
 
    • Weekdays 8 a.m. to 5 p.m.
Kathleen Purvis, x6727 or Jay Fuller, x4092
    • Weekdays 5 p.m. to 10 p.m. and Weekends
Mike Watts, x4092 or Bldg Mgmt Student Supervisor, x5267
  • Emergency
 
    • Weekdays 8 a.m. to 5 p.m.
Facilities Management and Service, x6222
    • Weekdays 5 p.m. to 10 p.m. and Weekends
Community Service Connection, x5555
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Meriam Library Reference Dept., Richard Soares, 1/2006
Last updated: