CULTURE AT NORDSTROM’S
CULTURE AT NORDSTROM’S
- Company motto
- “Respond to Unreasonable Customer Requests”
- Motto strongly ingrained in employee behavior
- Out-of-the-ordinary customer requests viewed as opportunities for “heroic” acts
- Promotions based on outstanding service
- Salaries based entirely on commission
- Culture weeds out those not meeting standards & rewards those who do