FAQ

Something called "ClearPass OnGuard" popped up asking me to authenticate. Is this software OK?

Yes, ClearPass OnGuard is the software CSU, Chico is using to check that your computer meets the requirements of NAC and manages access to the campus network. When prompted by ClearPass OnGuard, enter your campus credentials. You will only have to this once, until you change your campus password.

What is NAC?

Network Access Control (NAC) is a networking solution that controls how computers connect to the campus network. Computers that do not meet the security requirements of NAC will not be allowed to connect to the campus network.

The university is using a product called ClearPass OnGuard to check that your computer meets the requirements of NAC and manages access to the network.

What are the Requirements of NAC?

The security requirements of NAC are relatively simple. Only computers that meet the following requirements will be allowed access to the campus network:

  • Running a supported operating system (Windows 7+, Mac OS 10.8+)
  • Automatic system updates enabled
  • Anti-virus program installed with live protection enabled

Computers running Windows XP or older versions of the Mac OS will not be able to access the campus network.

Mobile devices like iPhones, iPads, Android devices, as well as computers running Linux and ChromeOS, will not be affected by NAC.

Why do we Need NAC?

The purpose of NAC is to prevent computers that lack antivirus, current updates, or intrusion prevention software from accessing the campus network and placing other computers at risk of cross-contamination from worms and viruses that can permanently harm your computer and computers across the network.

Who will NAC Affect and When?

NAC will be implemented in three phases, but ultimately will affect every computer that connects to the campus network.

  • Phase 1: VPN users - March 2015
  • Phase 2: Wireless users - May-July 2015
  • Phase 3: Wired users - Summer 2015 and beyond

Refer to the NAC Calendar for exact dates.

What NAC Software is the University Using?

The university is using ClearPass OnGuard to check computers attempting to connect to the campus network for compliance with NAC requirements. For information on installing and running ClearPass OnGuard on your computer, please refer to the online tutorials.

How do I Check that my Computer is Ready for NAC?

To ensure that you can successfully connect to the network prior to the implementation of NAC, install the ClearPass OnGuard agent and run the software. You can download ClearPass OnGuard for Windows here, or for Macs here.

How to I get Help with NAC?

Please refer to the Tutorials & Support page for information on using the ClearPass OnGuard software, VPN with NAC, and Eduroam with NAC.

You can also contact IT Support Services at 898-4357 or at itss@csuchico.edu.