Standard 2 Addendum

Standard 2: Assessment System and Unit Evaluation

The unit has an assessment system that collects and analyzes data on applicant qualifications, candidate and graduate performance, and unit operations to evaluate and improve the performance of candidates, the unit, and its programs.

2.3  Evidence for the BOE Team to validate during the onsite visit

1. When, how, and by whom are candidate data shared with candidates?

Candidate performance data is shared with candidates in multiple ways. Through the online CSU Chico Portal, candidates have access to a dashboard connected to their records and courses, as well as university announcements and supports. Within the online learning system, Blackboard Learn, instructors post assignment and course grades for candidates to view. This feature, called the Grade Center, provides candidates the means to keep updated on their progress. In addition, other web tools allow candidates to check progress. Initial program candidates can view PACT assessment data by logging on to the scoring platform website (STEPS) which gives them feedback and scores on PACT. Candidates receive formal and informal written and verbal feedback from their field supervisors following each observation. Mid-term and final TPE-disposition evaluations, conducted with supervisors and cooperating teachers, are shared with candidates and uploaded to STEPS.

Initial and Advanced candidates who are not meeting at least satisfactory performance and whose GPA falls below a 3.0 receive letters from the graduate school and their department requiring them to meet with their faculty academic advisor to develop a plan. In advanced programs, candidates review their progress toward the degree at the Advancement to Candidacy checkpoint, 12-15 units into the degree. Additionally, in advanced credential programs such as Educational Administration and Pupil Personnel Services, candidates meet with faculty for midterm and final portfolio reviews.

Program data is communicated to candidates in several ways. Candidates receive electronic copies of the School of Education newsletter that includes a regularly featured assessment column. The School of Education website includes an accreditation and performance data link where candidate performance data by program and indicators of success are posted. Candidates, constituents, and colleagues are encouraged to send questions, suggestions, comments, or feedback to soefeedback@csuchico.edu.

2. What documentation can the unit provide concerning candidate complaints and the resolution of those complaints?

Documentation of specific candidate complaints and the resolution of those complaints will be available at the site visit.

Candidates who express concerns are initially encouraged to attempt to seek resolution through communication with the faculty or individual in question. Should the concern not be resolved, a complaint can then be filed with the department and the Office of Student Judicial Affairs. Credential candidates are expected to come forward with complaints to an appropriate administrator, usually the program coordinator or director. In the event that a candidate does not feel comfortable sharing a concern, the School of Education website includes an email address to which questions or complaints can be sent. If the nature of the complaint is anything other than a dismissal from a credential program (e.g. grade dispute, etc.), the candidate will be encouraged to report to Student Judicial Affairs and file a "Notice of Inquiry" to record information to start the informal resolution procedures. The "Notice of Inquiry" will contain a description of the complaint and the desired outcome (written by the affected student).

In the event of grievance due to an impending dismissal, the School of Education informal grievance process provides credential candidates with an opportunity to complain about any aspect of the decision. The meeting is designed to gather any additional information and to review the dismissal decision. A decision on the grievant’s request will be made and communicated by the director to the grievant by letter, through certified, receipt requested, mail. That letter, a written summary of the meeting, and the Notice of Inquiry is placed in the grievant’s file. Copies are forwarded to the CME Dean and the Director of Student Judicial Affairs. The grievant will be referred to the CME Dean’s office if he/she wishes to pursue a further appeal (see exhibit A.2.2 Grievance Policy).

Formal grievances are initiated only after informal attempts have been found unsatisfactory in reaching a just solution. A request for a formal hearing must be filed with the Coordinator within thirty instructional days after the student has discovered or reasonably discovered the action. All complaints that lead to grievances follow Student Grievance Procedures (EM 05-10).