Frequently Asked Questions

GENERAL ACCOUNT INFORMATION

What is the Parent Portal?

The CSU, Chico Parent Portal provides account access for parents or guardians to view the following student information for enrolled and admitted students:

  • Grades by semester
  • Class Schedule
  • Financial Aid Award
  • Account Summary and Payments
  • To Do-List items

Accounts are created and maintained by the student. It is at the student's discretion to select the information that will be available to each individual user. The student may also discontinue or remove access at any time.

How does a parent or guardian get an account?

The student creates the account in the Student Center which is accessed by logging into the university portal. A link has been provided in the Student Center and the student fills in the required fields (parent name, parent e-mail address and type of access granted). The parent or guardian will receive an e-mail notification within 24-48 hours with instructions for initializing an account.

If a parent or guardian has more than one CSU, Chico student, separate accounts must be set up for each one.

Why is the student the only one who can set up the account?

Access to confidential student information is protected under the Family Educational Rights and Policy Act (FERPA). It is the student's right to decide to share their student record information with others. CSU, Chico staff can answer questions about the Parent Portal accounts, but are not authorized to reset passwords or provide access.

What is the Family Educational Rights and Privacy Act (FERPA)?

For information about FERPA, go to http://www2.ed.gov/policy/gen/guid/fpco/index.html.

What information is accessible through the Parent Portal?

Access is granted by the student and may include:

  • Grades by semester
  • Class Schedule
  • Financial Aid Award
  • Account Summary and Payments
  • To Do List items

Remember, the student maintains the access and may chose to change or restrict information at any time. 

How do I login now that I have a Parent Portal account?

To access the Parent Portal, please go to http://www.csuchico.edu/parents/parent-portal/ 

I have a question about my students’ information on the Parent Portal. Can I call the university?

CSU, Chico staff is not authorized to discuss over the phone or in person student information that is protected under the Family Educational Rights and Privacy Act (FERPA) without written authorization from the student.

Can student registration fees be paid through the Parent Portal?

Yes. Student registration fees may be paid through the Parent Portal. You must know the student’s Chico State ID number and birth date in order to do so.

I am not the parent – can I get an account?

Yes. Students can grant access to persons other than a parent, if they chose to do so. 

How many Parent Portal accounts may an individual student authorize?

A maximum of 10 accounts are allowed per student.

Do Parent Portal accounts expire?

Yes, accounts expire when the student graduates or stops attending CSU, Chico.

Do Parent Portal passwords expire?

No, the Parent Portal password does not expire.

Are there password requirements?

A password must

  • Be 8 or more characters in length
  • Be 32 or fewer characters in length
  • Contain at least one uppercase character
  • Contain at least one lowercase character
  • Contain at least one number
  • Contain at least one special character

A password cannot

  • Contain your first, last or middle name
  • Contain ‘csuchico’
  • Contain your Portal username
  • Contain any spaces
  • Contain more than 2 repeating characters – ‘aaaa’, ‘2222’, etc
  • Contain more than 3 sequential characters – ‘abcd’, ‘1234’, etc

What happens if a parent or guardian delays initializing an account?

There is no expiration if the Parent Portal account initialization is delayed by the parent. However, once the student graduates or stops attending, the Parent Portal account will be discontinued.  

TROUBLESHOOTING

What should a parent or guardian do if they have not received an email notification with instructions for setting up a Parent Portal account?

  • Check your junk mail folder or
  • Contact the student. The student provided an email address for the parent when authorizing access. The student can view the email address in the Student Center. If the student entered an incorrect email address, he/she can update the email address and a confirmation email will be sent to the parent or guardian.

Why can’t I see the student’s grades, financial aid award, or the student account?

The student has not granted access to view this information. The student can change parent or guardian access in the Student Center at any time. Only the student may authorize access, not the university.

I am having trouble viewing my student’s information in my Parent Portal account.

  • What browser are you using? We recommend using only Internet Explorer or Firefox
  • Clear your ‘Cookies’. In Internet Explorer under the Tools menu, click on ‘Delete Browsing History’ and delete your ‘Cookies’.
  • If you have more than one Parent Portal account, you must close your browser before you can login under a different Parent Portal account

I can't login

  • I can't remember my user id
    • Contact the student—the student can look up your user id in their Student Center
  • I can't remember my password
    • Contact the student to reset the password. On the Parent Portal setup page in the Student Center, the student can select to reset your password. You will receive an email notification within 24-48 hours with instructions for recreating your account.
  • My account appears to be blocked
    • Parent Portal accounts are inactivated after the student graduates or is no longer enrolled. If your student is still enrolled and you can't log in, contact your student to have your account reset.

I have tried everything and I am still having problems with my Parent Portal Account. Who can I call?

  • Office of the Registrar
    • TEL: 530-898-5142
    • E-MAIL: sro@csuchico.edu
  • Student Financial Services
    • TEL: 530-898-5936
  • Financial Aid and Scholarship Office
    • TEL: 530-898-6451

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