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ResNet

Microsoft Update Causing Blue Screen of Death

In late September Microsoft released Windows update KB973879. This update caused many computers running Windows Vista 64-bit to experience repeated STOP errors (Blue Screens of Death). This problem is particularly frequent with the HP Laptop DV4 and DV6 series, but we have seen other laptop makes and models affected as well.

The fix for this error is actually very easy - just boot into Safe Mode and uninstall the update. Step-by-step instructions are available here: http://www.techerator.com/2009/08/fix-windows-vista-64-bit-gets-blue-screen-after-windows-updates/ (use Method 1).

If you are uncomfortable performing the above steps, please don't hesitate to call the Student Computing Helpdesk at 530-898-HELP. We will be happy to perform the fix on your computer.

Note that Microsoft has since retracted this update and released a new version of the update that does not cause this problem.