Frequently Asked Questions

  1. What do I owe?
  2. How do I find out if my financial aid is enough to cover my fees?
  3. When are fees due?
  4. What if my payment is late?
  5. I'm waitlisted for all my classes, how do I pay fees?
  6. My student center shows no fees due, how am I supposed to pay?
  7. Why hasn't my waiver posted to my student account?
  8. I have a third party paying my fees but they still show as past due, why?
  9. My financial aid is supposed to pay my fees but my student center says my fees are past due, why?
  10. Why does the credit card payment method charge 2.9%?
  11. I made a payment over the weekend, why doesn't it show up on my student account?
  12. I made a payment after 4 PM during a weekday, why doesn't it show up on my student account?
  13. I paid my fees in full, when will my hold be removed?
  14. When are on-campus housing fees due?
  15. Is there a way to pay my fees in installments?
  16. When do I receive my financial aid disbursement?
  17. Can I pick up my financial aid refund check?
  18. How do I sign up for direct deposit of my financial aid?
  19. How do I make a payment?
  20. Can parents call with questions about their daughter/son's student account?
  21. How will I be billed?


1.  What do I owe?

  • If you are expecting to receive financial aid, you are responsible for paying only the difference between your accepted pending financial aid and your outstanding fees.  To find out what that amount is, you may either follow the instructions listed below or review this video:  http://www.csuchico.edu/fa/awardinfo/paycharges.shtml
    • Review your Student Center on the portal. 
    • Under the finances tab, select "account inquiry."
    • If the amount of your pending financial aid is greater than your "due now," no payment or action is required at this time.
    • If the amount of your pending financial aid is less than your "due now," you are required to pay only the difference between your fees (due now) and the amount of your pending financial aid.  This amount must be paid by the fee payment deadline.


2.  How do I find out if my financial aid is enough to cover my fees?
  • To find out how much you have in anticipated (pending) financial aid, you may either follow the instructions listed below or review this video:   http://www.csuchico.edu/fa/awardinfo/paycharges.shtml
    • Review your Student Center on the portal. 
    • Under the finances tab, select "account inquiry." 
    • If the amount of your pending financial aid is greater than your "due now," no payment or action is required at  this  time.
    • If the amount of your pending financial aid is less than your "due now," you are required to pay only the difference between your fees (due now) and the amount of your pending financial aid.  This amount must be paid by the fee payment deadline.
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3.  When are fees due?

4.  What if my payment is late?

  • Consequences of a late payment include the possibility of being dropped from all of your classes, a late fee of $25, and a hold on your student account preventing enrollment.



5.  I'm waitlisted for all my classes, how do I pay fees?

  • Although you're waitlisted for classes, you are still required to pay fees (or secure and accept sufficient financial aid to cover the fees) based on the number of units you intend to enroll in for the semester.
  • Your student center will show that you do not have a balance, but you can override this amount by selecting the "make a payment" button in your Student Center. 
  • Once in CASHNet, our payment processor, select the second "payment on account" button and manually enter the amount you need to pay based on the fee schedule.


6.  My student center shows no fees due, how am I supposed to pay?

  • If you are not enrolled in classes, your student center will show you do not have a balance. 
  • You can override this amount by selecting the "make a payment" button in your Student Center. 
  • Once in CASHNet, our payment processor, select the second "payment on account" button and manually enter the amount you need to pay based on the fee schedule.


7.  Why hasn't my waiver posted to my student account?
  •  Waivers are typically posted in early July for the Fall semester and in early December for the Spring semester.


8.  I have a third party paying my fees, but they still show as past due?
  • Fees are linked and billed to the third party entities on or around the 3rd week of the semester to allow for changes to your class schedule.  Your account will continue to show past due until those fees are linked.


9.  My financial aid is supposed to pay my fees, but my student center says my fees are past due.  Why?

  • The first financial aid disbursement of the semester is the week before school begins.  You will see your Student Center reflect a past due balance until your financial aid disburses, however, our office will defer fees in the amount of your accepted pending financial aid until that time. 
  • Learn how to verify your pending financial aid by reviewing this video: http://www.csuchico.edu/fa/awardinfo/paycharges.shtml


10.  Why does the credit card payment method charge 2.9%?

  • The use of a credit card incurs a fee and, unfortunately, the University could no longer afford to absorb that cost. 
  • The University has contracted with SmartPay and CASHNet to handle the credit card transactions for student account payments.  They charge the 2.9% fee to cover the cost payable to the credit card consortiums.  The University never collects this fee, nor can we refund this fee.
  • For a free online payment option, please use the electronic check method within CASHNet.


11.  I made a payment over the weekend, why doesn't it show up on my student account?

  • As part of our end of day process, we must roll the business date for transactions to the next business day, consequently, this prevents your payment form posting to your student account until after 12 AM on the next business day. 
  • Payments made after Friday at 4 PM through Sunday at 11:59 PM are queued and will not post until Monday after 12 AM.


12.  I made a payment during a weekday but after 4 PM, why doesn't it show up on my student account?

  • Payments made after 4 PM will post to the student account after 12 AM on the following business day.


13.  I paid my fees in full, when will the hold be removed?

  • During business days, between the hours of 1 AM and 4 PM, fee payment deadline holds are removed at the top of every hour.  Prior term balance holds are removed periodically throughout the day. 
  • If your hold is not removed as expected, please contact our office at (530) 898-5936.


14.  When are on campus housing fees due?

  • Please refer to your housing agreement, or review the information provided by the University Housing Office.  
  • You may also review your Student Center to view your "charges due." 
    • Under the finances tab, select account inquiry and view the charges due.


15.  Is there a way to pay my fees in installments?

  • If you are a California resident and do not receive any financial aid, then you may use the Tuition Fee Installment Contract.  The contract is available online through the Student Center.  For assistance in completing this contract, refer to the Tuition Installment Payment Plan help guide on our website.


16.  When do I receive my financial aid disbursement?
  • The first disbursement of the semester will occur the Thursday before classes begin.  Your particular disbursement may depend on items such as holds, to-do list items, etc.  When financial aid does disburse, it will be applied to your student account to pay any outstanding charges, including future due items, and the remaining credit (if any) will be refunded to you.



17.  Can I pick up my financial aid refund?

  • No, students are not allowed to pick up financial aid checks.  Financial aid refunds will be mailed out on Thursdays or submitted to the bank for electronic deposit, providing you signed up for this service.  It is highly recommended to sign up for direct deposit to receive your refund faster and to eliminate the chance of a lost check.


18.  How do I sign up for direct deposit of my financial aid?
  • Sign up in the Student Center under the finance section.  Please allow 10 days for your enrollment in direct deposit to take effect.


19.  How do I make a payment?
  • Online - select the CASHNet payment button or use the 'make-a-payment' button in your Student Center.  Your options include electronic check or credit card.  
    • Electronic check is free and posts immediately to your student account
    • Credit cards (MasterCard, Visa, American Express, and Discover only) are subject to a 2.9% convenience fee, and also post immediately to your student account. 
  • In person - Student Services Center, Room 230 (Cash, check, money orders, or cashier's check only)
  • By US Mail - California State University, Chico, Student Financial Services, Chico, CA  95929-0999
  • By FedEx, UPS, etc - California State University, Chico, Student Financial Services, 1205 West 7th Street, Chico, CA  95928



20.  Can parents call with questions about  their daughter/son's student account?

  • Federal regulations prohibit our office from discussing your student account with parents or guardians without written consent
  • If the student specifically identifies an individual by completing our Authorization to Release Information Form, then we are permited to discuss their account.  This form is located on our website at www.csuchico.edu/sfin under the forms link.
  • Each department on campus may have its own form and it's own policy.

21.  How will I be billed?

  • All current bills and notices will be sent to the student's Wildcat e-mail account.  We do not mail paper bills, and will not e-mail parents.  It is the student's responsibility to forward such e-mails to the appropriate parties.