Frequently Asked Questions

Updated 5/9/2013


Emergency Information picture for Student Health Center

GENERAL INFORMATION

  1. Do I need an appointment?  What can I do if I fall ill or get injured and I don’t have an appointment?
  2. When is the Health Center open?
  3. What is included in the prepaid health fee that I pay every semester?
  4. Can I buy medicine at the Health Center?  What are my payment options?  Are prescription cards accepted?
  5. Does the Health Center have real doctors and nurses?
  6. Are any orthopedic services offered at SHS? For example cast a broken arm or leg if no surgery required?
  7. How should I prepare for my appointment?
  8. How do I get a note to drop a class?
  9. Are Dental services available?
  10. How do I get out of Class?

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LOCATION AND PARKING

  1. Where is the Health Center located?
  2. Where should I park to go to the Health Center?
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CONFIDENTIALITY

  1. Will my visit appear on my school record?
  2. Will they call my parents and let them know why I went to the Health Center? Will my professor or anyone else at school be informed of my visit to the Health Center?
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INSURANCE

  1. Do I have to have medical insurance to use the Health Center?  If not, why would I need health insurance if there is a Health Center in the University?
  2. My parents have me under their health insurance.  Does the Health Center accept health insurance?
  3. Is there a student insurance that one can buy if they do not have any medical insurance?  How much does it cost by semester or by year?
  4. What if I am a Kaiser patient?
  5. What if I have an HMO plan?
  6. Where can I learn more about buying insurance through the state exchange?
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IMMUNIZATIONS

  1. What immunizations are offered at the Health Center?
  2. How much does each immunization cost?
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TB TESTING

  1. Does the Health Center do TB tests? If so, how much do they cost?
  2. Are TB tests available every day?
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NUTRITION

  1. Is there someone in the Health Center that I could talk to about nutrition and health?
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LAB WORK

  1. Does the Health Center have a laboratory for testing?
  2. What tests does the lab offer? How much do they cost?

Frequently Asked Questions

GENERAL INFORMATION

Do I need an appointment?  What can I do if I fall ill or get injured and I don’t have an appointment?

Walk -ins are accepted. Appointments can be made for non-urgent medical issues.
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When is the Health Center open?

ACADEMIC HOURS:

Monday, Tuesday, Thursday, Friday: 8 a.m. to 5 p.m.
Wednesday : 9:15 a.m. to 5 p.m.

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What is included in the prepaid health fee that I pay every semester?

As an eligible student , the appointment or medical visits and other basic diagnostic testing are included in the prepaid health fee. Other out-of-pocket costs are minmal and discounted.

Can I buy medicine at the Health Center?  What are my payment options?  Are prescription cards accepted?

There is a pharmacy located inside the Health Center where you can pick up your prescriptions and over-the-counter medications. You can use your Visa or Mastercard, Wildcat dollars, or cash. Family PACT cards are accepted in the pharmacy. The Pharmacy does not accept any other prescription cards.
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Does the Health Center have real doctors and nurses?

The Health Center is staffed by 4 full-time Board Certified, licensed physicians, 2 part-time licensed physicians, and 5 family nurse practitioners. We also have 2 licensed vocational nurses, 2 registered nurses, 3 medical assistants, 2 clinical laboratory scientists and 2 pharmacists.
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Are any orthopedic services offered at SHC? For example cast a broken arm or leg if no surgery required?

The Student Health Service provides services to treat musculoskeletal problems. Our physicians and mid-level practitioners are able to treat/diagnose many orthopedic problems. If casting is required because of a fracture or if orthopedic surgery is necessary, a patient is referred to an orthopedic specialist outside of the facility. We have an orthopedist who sees patients on a consultative basis twice a month (in-house); however, a referral is required by one our clinicians.

How can I prepare for my appointment?

Patients are responsible to know the details of their medical history, the names of any current medications and the contact information of the primary care doctor or specialists you may be seeing off campus. Please bring your insurance information in case referral is required.

How do I get a note to drop a class?

Clinic policy requires that you have been established and treated for the condition here at SHS. If another health care provider has been seeing you off campus, please contact that office to request verification of illness.

Are dental services available?

SHS does not have a dentist on site. Low cost dental care is available with Ampla Health and Northern Valley Indian Health Services

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LOCATION AND PARKING

Where is the Health Center Located?

The Health Center is located across the street from Whitney Hall; at the Warner/Legion intersection.
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Where should I park to go to the Health Center?

Patient parking is located at the north side of the Student Health Center. Parking spots are marked specifically for patients. You must come inside of the Student Health Center and obtain a parking permit that is placed in the vehicle.
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CONFIDENTIALITY

Will my visit appear on my school record?

The Health Center keeps your record on file only at the facility. If you need your records to be transferred somewhere else we would need your request to do so. Everything is confidential.

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Will they call my parents and let them know why I went to the Health Center? Will my professor or anyone else at school be informed of my visit to the Health Center?

Your visits are confidential! Be assured that your personal information is completely confidential; none of your information will be shared with your parents, teachers or others without your written consent.
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INSURANCE

Do I have to have medical insurance to use the Health Center?  If not, why would I need health insurance if there is a Health Center in the university?

You do not need insurance to be seen at The Student Health Service, visits are covered by your health fee. To receive services you must present a valid Chico State ID. Although many of our services are free there are nominal charges for lab work, prescriptions and supplies. For more information on our services….http://www.csuchico.edu/shs/services/index.shtml

The Student Health Fee only covers services available at the Student Health Center. Payment for medical care provided outside of the Health Center is the responsibility of the student or their health insurance plan.

We recommend maintaining a health insurance plan for management of chronic illness or in the event of unexpected needs, such as ER care, hospitalization or referral. For those who are uninsured we offer assistance in applying for Medi-cal or the county medical services plan.


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My parents have me under their health insurance.  Does the Health Center accept health insurance?

No. If you pay for prescriptions, immunizations, or lab fees that your health insurance covers, you can get receipts to bill your insurance. They would then reimburse you.

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Is there a student insurance that one can buy if they do not have any medical insurance?  How much does it cost by semester or by year?

Yes. If you need insurance there is a plan available. For more information on medical insurance click here - Insurance

What if I am a Kaiser patient?

When planning for your health care needs in the Chico area; please be aware there are no local Kaiser facilities. If you have a chronic condition requiring regular medical care or prescriptions; you will want to plan ahead with your doctor in regard to ongoing follow up care and to assure you do not run out of medications. The closest Kaiser pharmacy and doctor’s offices are in the Lincoln and Roseville areas about 60-90 miles south of Chico. | Lincoln Kaiser | Roseville Kaiser |

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What if I have an HMO plan?

An HMO plan requires that you are assigned a primary care doctor to coordinate referrals and testing. The student health center is not enrolled in any health insurance plans, thus we cannot serve as the primary care provider (PCP). In the event we recommend a referral or testing off campus; this is something that your primary care doctor will have to coordinate. For those with chronic medical conditions, finding a local PCP can make this coordination of care simpler.

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Where can I learn more about buying insurance through the state exchange?

You can learn more about buying insurance through the California Health Insurance Exchange by visiting http://www.coveredca.com/  .

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IMMUNIZATIONS

What immunizations are offered at the Health Center?

Standard and travel immunizations are offered at the Health Center. For more information Click Here.
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How much does each immunization cost?

Please contact the Health Center for current vaccine prices at 530-898-5241 or Click Here for an online list.
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TB TESTING

Does the Health Center do TB tests? If so how much do they cost?

The Student Health Center does TB (PPD) testing Monday, Tuesday, Wednesday, and Friday. There is no charge for the test(except during the summer). Patients are required to return for a “reading” of their PPD test 48-72 hours after the test is placed. If a patient fails to return, they will be charged $10 to have the test repeated.

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Are TB tests available every day?

No. Only on Monday, Tuesday, Wednesday, and Friday between 8 a.m. and 11 p.m. The information applies to academic year only. During the summer we will only be able to do TB tests on Mondays and Tuesdays between 8 a.m. and 11 p.m.
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NUTRITION

Is there someone in the Health Center that I could talk to about nutrition and health?

The Student Health Service has nutrition interns available through the week to help with your diet questions and concerns.  Please call 898-5241 or go online to schedule appointment times.
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LAB WORK

Does the Health Center have a laboratory for testing?

Yes. The Student Health Service Laboratory is certified as a high complexity laboratory by the State and Federal accrediting agencies.
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What tests does the lab offer? How much do they cost?

Examples of some tests performed in the lab: urine tests (including pregnancy and bladder infection tests), blood test for anemia, chemistry and thyroid panels, sexually transmitted infection testing (including HIV and Chlamydia), and bacteriology cultures.

Many of the tests are provided at no charge: however, there are charges at a reduced rate for tests that are sent to outside reference laboratories.

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