Frequently Asked Questions
- General Information
- Location and parking
- TB Testing
- Lab Work
- Do I need an appointment? What can I do if I fall ill or get injured and I don’t have an appointment?
- When is the Health Center open?
- What is included in the prepaid health fee that I pay every semester?
- Can I buy medicine at the Health Center? What are my payment options? Are prescription cards accepted?
- Does the Health Center have real doctors and nurses?
- Are any orthopedic services offered at SHS? For example cast a broken arm or leg if no surgery required?
- How should I prepare for my appointment?
- How do I get a note to drop a class?
- Are Dental services available?
- How do I get out of Class?
- Will my visit appear on my school record?
- Will they call my parents and let them know why I went to the Health Center? Will my professor or anyone else at school be informed of my visit to the Health Center?
- Do I have to have medical insurance to use the Health Center? If not, why would I need health insurance if there is a Health Center in the University?
- My parents have me under their health insurance. Does the Health Center accept health insurance?
- Is there a student insurance that one can buy if they do not have any medical insurance? How much does it cost by semester or by year?
- What if I am a Kaiser patient?
- What if I have an HMO plan?
- Where can I learn more about buying insurance through the state exchange?
- Does the Health Center have a laboratory for testing?
- What tests does the lab offer? How much do they cost?
Do I need an appointment? What can I do if I fall ill or get injured and I don’t have an appointment?Walk -ins are accepted. Appointments can be made for non-urgent medical issues.
Monday, Tuesday, Thursday, Friday: 8 a.m. to 5 p.m.
Wednesday : 9:15 a.m. to 5 p.m.
Can I buy medicine at the Health Center? What are my payment options? Are prescription cards accepted?There is a pharmacy located inside the Health Center where you can pick up your prescriptions and over-the-counter medications. You can use your Visa or Mastercard, Wildcat dollars, or cash. Family PACT cards are accepted in the pharmacy. The Pharmacy does not accept any other prescription cards.
The Health Center is staffed by 4 full-time Board Certified, licensed physicians, 1 physician assistant and 3 nurse practitioners. We also have 3 licensed vocational nurses, 3 medical assistants, 2 clinical laboratory scientists and 2 pharmacists.
Are any orthopedic services offered at SHC? For example cast a broken arm or leg if no surgery required?
The Student Health Service provides services to treat musculoskeletal problems. Our physicians and mid-level practitioners are able to treat/diagnose many orthopedic problems. If casting is required because of a fracture or if orthopedic surgery is necessary, a patient is referred to an orthopedic specialist outside of the facility. We have an orthopedist who sees patients on a consultative basis twice a month (in-house); however, a referral is required by one our clinicians.
Patients are responsible to know the details of their medical history, the names of any current medications and the contact information of the primary care doctor or specialists you may be seeing off campus. Please bring your insurance information in case referral is required.
Clinic policy requires that you have been established and treated for the condition here at SHS. If another health care provider has been seeing you off campus, please contact that office to request verification of illness.
LOCATION AND PARKING
The Health Center keeps your record on file only at the facility. If you need your records to be transferred somewhere else we would need your request to do so. Everything is confidential.
Will they call my parents and let them know why I went to the Health Center? Will my professor or anyone else at school be informed of my visit to the Health Center?Your visits are confidential! Be assured that your personal information is completely confidential; none of your information will be shared with your parents, teachers or others without your written consent.
Do I have to have medical insurance to use the Health Center? If not, why would I need health insurance if there is a Health Center in the university?
You do not need insurance to be seen at The Student Health Service, visits are covered by your health fee. To receive services you must present a valid Chico State ID. Although many of our services are free there are nominal charges for lab work, prescriptions and supplies. For more information on our services….http://www.csuchico.edu/shs/services/index.shtml
The Student Health Fee only covers services available at the Student Health Center. Payment for medical care provided outside of the Health Center is the responsibility of the student or their health insurance plan.
We recommend maintaining a health insurance plan for management of chronic illness or in the event of unexpected needs, such as ER care, hospitalization or referral. For those who are uninsured we offer assistance in applying for Medi-cal or the county medical services plan.
No. If you pay for prescriptions, immunizations, or lab fees that your health insurance covers, you can get receipts to bill your insurance. They would then reimburse you....back
Is there a student insurance that one can buy if they do not have any medical insurance? How much does it cost by semester or by year?
Yes. If you need insurance there is a plan available. For more information on medical insurance click here - Insurance
When planning for your health care needs in the Chico area; please be aware there are no local Kaiser facilities. If you have a chronic condition requiring regular medical care or prescriptions; you will want to plan ahead with your doctor in regard to ongoing follow up care and to assure you do not run out of medications. The closest Kaiser pharmacy and doctor’s offices are in the Lincoln and Roseville areas about 60-90 miles south of Chico. | Lincoln Kaiser | Roseville Kaiser |
An HMO plan requires that you are assigned a primary care doctor to coordinate referrals and testing. The student health center is not enrolled in any health insurance plans, thus we cannot serve as the primary care provider (PCP). In the event we recommend a referral or testing off campus; this is something that your primary care doctor will have to coordinate. For those with chronic medical conditions, finding a local PCP can make this coordination of care simpler.
You can learn more about buying insurance through the California Health Insurance Exchange by visiting http://www.coveredca.com/ .
...back Click Here for an online list.
The Student Health Center does TB (PPD) testing Monday, Tuesday, Wednesday, Friday. There is no charge for the test(except during the summer). Patients are required to return for a “reading” of their PPD test 48-72 hours after the test is placed. If a patient fails to return, they will be charged $10 to have the test repeated....back
Examples of some tests performed in the lab: urine tests (including pregnancy and bladder infection tests), blood test for anemia, chemistry and thyroid panels, sexually transmitted infection testing (including HIV and Chlamydia), and bacteriology cultures.
Many of the tests are provided at no charge: however, there are charges at a reduced rate for tests that are sent to outside reference laboratories.