Patient Rights/Privacy

Updated 7/11/2012


CSU, Chico Student Health Center


Patient Rights and Responsibility

You have a right:

  • to be treated with respect and receive courteous considerate care in a setting that provides appropriate privacy;
  • to know who is treating you and be informed about your health problem and treatment in terms you can understand;
  • to know, with respect to treatment, the chances of success, possible risks, side effects and alternatives;
  • to refuse treatment after being informed of the medical consequences of declining care;
  • to ask to see another clinician in order to secure a second opinion;
  • to confidential medical records and, except when required by law, approve or refuse their release.

You have a responsibility:

  • to give the clinician complete information regarding your health status;
  • to ask for clarification of anything you do not understand;
  • to keep appointments or call and cancel so the time can be used by another individual;
  • to show respect for the health care personnel.

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Notice of  Privacy Practices

We are required by law to protect the privacy of medical information about you and that identifies you.  This medical information may be information about health care we provide to you or payment for health care provided to you.  It may also be information about your past, present, or future medical condition.

We are also required by law to provide you with this Notice of Privacy Practices explaining our legal duties and privacy practices with respect to medical information.  We are legally required to follow the terms of this Notice.  In other words, we are only allowed to use and disclose medical information in the manner that we have described in this Notice.

We may change the terms of this Notice in the future.  We reserve the right to make changes and to make the new Notice effective for all medical information that we maintain.  If we make changes to the Notice, we will have copies of the new Notice available upon request (you may always contact our Privacy Officer at 530-898-5241 to obtain a copy of the current Notice).
The rest of this Notice will:

  1. Discuss how we may use and disclose medical information about you
  2. Explain your rights with respect to medical information about you
  3. Describe how and where you may file a privacy-related complaint

If, at any time, you have questions about information in this Notice or about our privacy policies, procedures, or practices, you can contact our Privacy Officer at 530-898-5241.

WE MAY USE AND DISCLOSE PROTECTED HEALTH INFORMATION ABOUT YOU IN SEVERAL CIRCUMSTANCES.

We use and disclose medical information about patients every day.  This section of our Notice explains in some detail how we may use and disclose medical information about you in order to provide health care, obtain payment for that health care, and operate our business efficiently.  This section then briefly mentions several other circumstances in which we may use or disclose medical information about you.

Student employees of Student Health Services do not have access to your medical records. All student and employees are trained annually on the importance of sensitivity to the privacy issues of students visiting the Health Center; each student employee signs a Confidentiality Statement and Agreement.

For more information about any of these uses or disclosures, or about any of our privacy policies, procedures or practices, contact our Privacy Officer at 530-898-5241.

1. TREATMENT

We may use and disclose medical information about you to provide health care treatment to you.  In other words, we may use and disclose medical information about you to provide, coordinate, or manage your health care and related services.  This may include communicating with other health care providers regarding your treatment and coordinating and managing your health care with others.

Example:  Jane is a patient at the Health Center.  The receptionist may use medical information about Jane when setting up an appointment.  The screening nurse practitioner will likely use medical information about Jane when reviewing Jane’s condition and ordering a blood test.  The laboratory technician will likely use medical information about Jane when processing or reviewing her blood test results.  If, after reviewing the results of the blood test, the nurse practitioner concludes that Jane should be referred to a staff physician, the nurse may disclose medical information about Jane to the physician to assist her/him in providing appropriate care to Jane.

2. PAYMENT

We may use and disclose medical information about you to obtain payment for health care services that you received.  While the Student Health Service does not bill private health insurance companies, we do bill for some services and we do collect payment for referral laboratory charges.  This means that, within the Student Health Service, we may use medical information about you to arrange for payment (such as reviewing invoices from the referral laboratory).  In some instances, we may disclose medical information about you to an insurance plan when assisting you in seeing a specialist within the community; for example, we may want to know whether the insurance plan will pay for a particular service.
   
Example: Jane is a patient at the Student Health Service and she has a MediCal card.  A Student Health Service physician orders a special blood test done only by our referral laboratory.  As the referral laboratory will bill MediCal directly, Student Health Service staff may furnish the referral lab the medical information needed for such billing, saving Jane the out-of-pocket cost for the lab test.

3. HEALTH CARE OPERATIONS

We may use and disclose medical information about you in performing a variety of business activities that we call “health care operations.”  These “health care operations” activities allow us to, for example, improve the quality of care we provide and reduce health care costs.  For example, we may use or disclose medical information about you in performing the following activities:
   
•  Reviewing and evaluating the skills, qualifications, and performance of health care providers taking care of you.
•  Providing training programs for students, trainees, health care providers, or non-health care professionals to help them practice or improve their skills.
•  Cooperating with outside organizations that evaluate, certify, or license health care providers, staff, or facilities in a particular field or specialty.
•  Reviewing and improving the quality, efficiency, and cost of care that we provide to you and our other patients.
•  Improving health care and lowering costs for groups of people who have similar health problems and helping manage and coordinate the care for these groups of people.
•  Cooperating with outside organizations that assess the quality of the care others and we provide, including government agencies and private organizations.
•  Planning for our organization’s future operations.
•  Resolving grievances within our organization.
•  Reviewing our activities and using or disclosing medical information in the event that control of our organization significantly changes.
•  Working with others (such as lawyers, accountants, and other providers) who assist us to comply with this Notice and other applicable laws.
   
Example: Jane was diagnosed with diabetes. Student Health Service physicians and other staff providers decide to study how we treat patients with diabetes in order to determine the quality of care they receive and whether changes might be necessary to improve it.  Student Health Service used Jane’s medical information – as well as medical information from all of the other Student Health Service patients diagnosed with diabetes –  to develop a statistical evaluation of the care given diabetes patients.  That study is provided to the national accrediting body as an example of the Student Health Service quality assurance process.  When the accreditation body conducts an on-site evaluation of the Student Health Service, the accreditation team reviews Jane’s medical information in order to validate the Student Health Service study.  The accrediting body’s final report does not identify any specific patients. 

4. PERSONS INVOLVED IN YOUR CARE

As a general rule, we do not disclose your visits to the Health Center, or the reasons for your visits, to others, including spouses, parents, friends, or officials of the University.  However, we may disclose medical information about you to a relative, close personal friend or any other person you identify if that person is involved in your care and the information is relevant to your care.  If the patient is a minor, we may disclose medical information about the minor to a parent, guardian, or other person responsible for the minor except in limited circumstances when such information is protected by law.
   
We may also use or disclose medical information about you to a relative, another person involved in your care, or possibly a disaster relief organization (such as the Red Cross) if we need to notify someone about your location or condition.
   
You may ask us at any time not to disclose medical information about you to persons involved in your care. We will agree to your request and not disclose the information except in certain limited circumstances (such as emergencies) or if the patient is a minor.  If the patient is a minor, we may or may not be able to agree to your request.
   
Example:  Jane’s husband regularly comes to the Student Health Service with Jane for her appointments, and he helps her with her medication.  When the physician is discussing a new medication with Jane, Jane invites her husband to come into the private room.  The nurse practitioner discusses the new medication with Jane and Jane’s husband.

5. REQUIRED BY LAW

We will use and disclose medical information about you whenever we are required by law to do so.  There are many state and federal laws that require us to use and disclose medical information. For example, state law requires us to report gunshot wounds and other injuries to the police and to report known or suspected child abuse or neglect to the Department of Social Services.  We will comply with those state laws and with all other applicable laws.

6. NATIONAL PRIORITY USES AND DISCLOSURES

When permitted by law, we may use or disclose medical information about you without your permission for various activities that are recognized as “national priorities.”  In other words, the government has determined that under certain circumstances (described below), it is so important to disclose medical information that it is acceptable to disclose medical information without the individual’s permission.  We will disclose medical information about you only in the following circumstances when we are permitted to do so by law. Below are brief descriptions of the national priority” activities recognized by law.  For more information on these types of disclosures, contact our Privacy Officer at 530-898-5241.
   
•  Threat to health or safety: We may use or disclose medical information about you if we believe it is necessary to prevent or lessen a serious threat to health or safety.   
•  Public health activities: We may use or disclose medical information about you for public health activities. Public health activities require the use of medical information for various activities, including, but not limited to, activities related to investigating diseases, reporting child abuse and neglect, monitoring drugs or devices regulated by the Food and Drug Administration, and monitoring work-related illnesses or injuries. For example, if you have been exposed to a communicable disease (such as a sexually transmitted disease), we may report it to the State and take other actions to prevent the spread of the disease.
•  Abuse, neglect, or domestic violence: We may disclose medical information about you to a government authority (such as the Department of Social Services) if you are an adult and we reasonably believe that you may be a victim of abuse, neglect, or domestic violence.
•  Health oversight activities: We may disclose medical information about you to a health oversight agency — which is basically an agency responsible for overseeing the health care system or certain government programs. For example, a government agency may request information from us while they are investigating possible insurance fraud.
•  Court proceedings: We may disclose medical information about you to a court or an officer of the court (such as an attorney). For example, we would disclose medical information about you to a court if a judge orders us to do so, or to an attorney in response to a legally valid subpoena that complies with the law, including federal privacy regulations (to the extent, if any, that they may be more protective of your privacy).
•  Law enforcement: We may disclose medical information about you to a law enforcement official for specific law enforcement purposes. For example, we may disclose limited medical information about you to a police officer if the officer needs the information to help find or identify a missing person.
•  Coroners and others: We may disclose medical information about you to a coroner, medical examiner, or funeral director or to organizations that help with organ, eye, and tissue transplants.
•  Workers’ compensation: We may disclose medical information about you in order to comply with workers’ compensation laws.
•  Research organizations: We may use or disclose medical information about you to research organizations if the organization has satisfied certain conditions about protecting the privacy of medical information.
•  Certain government functions: We may use or disclose medical information about you for certain government functions, including but not limited to military and veterans activities and national security and intelligence activities. We may also use or disclose medical information about you to a correctional institution in some circumstances.

7. AUTHORIZATION

Other than the uses and disclosures described above (#1-6), we will not use or disclose medical information about you without the “authorization” -- or signed permission -- of you or your personal representative.  In some instances, we may wish to use or disclose medical information about you, and we may contact you to ask you to sign an authorization form.  In other instances, you may contact us to ask us to disclose medical information and we will ask you to sign an authorization form.

If you sign a written authorization allowing us to disclose medical information about you, you may later revoke (or cancel) your authorization in writing (except in very limited circumstances related to obtaining insurance coverage).  If you would like to revoke your authorization, you may write us a letter revoking your authorization or fill out an Authorization Revocation Form. Authorization Revocation Forms are available from our Privacy Officer.  If you revoke your authorization, we will follow your instructions except to the extent that we have already relied upon your authorization and taken some action.

YOU HAVE RIGHTS WITH RESPECT TO MEDICAL INFORMATION ABOUT YOU

You have several rights with respect to medical information about you.  This section of the Notice will briefly mention each of these rights.  If you would like to know more about your rights, please contact our Medical Chief of staff, Deborah Stewart M.D. at 530-898-3118.

1. Right to a copy of this Notice

You have a right to have a paper copy of our Notice of Privacy Practices at any time.  In addition, a copy of this Notice will always be posted in our waiting area.  If you would like to have a copy of our Notice, ask the receptionist for a copy or contact our Medical Chief of staff.
   
2. Right of access to inspect and copy
   
 You have the right to inspect (which means see or review) and receive a copy of medical information about you that we maintain in certain groups of records (your medical record).  If you would like to inspect or receive a copy of medical information about you, you must provide us with a request in writing.  You may fill out an Authorization to Disclose Health Information  form.  These forms are available from our Medical Records Department or Medical Chief of staff.
   
We may deny your request in certain circumstances.  If we deny your request, we will explain our reason for doing so in writing.  We will also inform you in writing if you have the right to have our decision reviewed by another person.
   
If you would like a copy of the information our charge for copies will be $5.00 up to 25 pages and 0.15 cents for each additional page. 
   
We may be able to provide you with a summary or explanation of the information.  Contact our Medical Chief of staff for more information on these services and any possible additional fees.

3. Right to have medical information amended
   
You have the right to have us amend (which means correct or supplement) medical information about you that we maintain in certain groups of records.  If you believe that we have information that is either inaccurate or incomplete, we may amend the information to indicate the problem and notify others who have copies of the inaccurate or incomplete information.  If you would like us to amend information, you must provide us with a request in writing and explain why you would like us to amend the information.  You may either write us a letter requesting an amendment or fill out an Amendment Request Form.  Amendment Request, Forms are available from our Medical Chief of staff.

We may deny your request in certain circumstances.  If we deny your request, we will explain our reason for doing so in writing.  You will have the opportunity to send us a statement explaining why you disagree with our decision to deny your amendment request, and we will share your statement whenever we disclose the information in the future.
   
4. Right to an accounting of disclosures we have made

You have the right to receive an accounting (which means a detailed listing) of disclosures that we have made for the previous six (6) years.  If you would like to receive an accounting, you may send us a letter requesting an accounting, fill out an Accounting Request Form, or contact our Medical Chief of staff.  Accounting Request Forms are available from our Medical Chief of staff. The accounting will not include several types of disclosures, including disclosures for treatment, payment or health care operations.  It will also not include disclosures made prior to April 14, 2003. If you request an accounting more than once every twelve (12) months, we may charge you a fee to cover the costs of preparing the accounting.

5. Right to request restrictions on uses and disclosures

You have the right to request that we limit the use and disclosure of medical information about you for treatment, payment, and health care operations.
We are not required to agree to your request. If we do agree to your request, we must follow your restrictions (except if the information is
necessary for emergency treatment). You may cancel the restrictions at any time. In addition, we may cancel a restriction at any time as long as we notify you of the cancellation and continue to apply the restriction to information collected before the cancellation.
   
6. Right to request an alternative method of contact

You have the right to request to be contacted at a different location or by a different method. For example, you may prefer to have all written information mailed to your work address rather than to your home address.
   
We will agree to any reasonable request for alternative methods of contact.  If you would like to request an alternative method of contact, you must provide us with a request in writing.  You may write us a letter or fill out an Alternative Contact Request Form. Alternative Contact Request Forms are available from our Medical Chief of staff.

YOU MAY FILE A COMPLAINT ABOUT OUR PRIVACY PRACTICES

If you believe that your privacy rights have been violated or if you are dissatisfied with our privacy policies or procedures, you may file a complaint either with us or with the federal government. We will not take any action against you or change our treatment of you in any way if a complaint is filed.
   
To file a written complaint with the Student Health Service, you may bring your complaint to the Student Health Service or you may mail it to the following address:

Deborah Stewart M.D., Medical Chief of Staff
Student Health Service
California State University, Chico
Chico, CA 95929-0777
   
To file a complaint with the federal government, you may send your complaint to the following address:

Region IX, Office for Civil Rights
U.S. Department of Health and Human Services
50 United Nations Plaza, Room 322
San Francisco, CA  94102
Telephone: (415) 437-8310
 Fax:  (415) 437-8329
 TDD:  (415) 437-8311
 e-mail:  OCRComplaint@hhs.gov

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