Mission & Vision

Strategic Plan

Our Mission Statement:

The mission of Student Health Service is to assist each student with their diverse healthcare needs in order to facilitate maximum academic and personal growth.

Our Goals for 2008 and Beyond:

The goal of Student Health Service (SHS) is to promote a healthy campus community where students are well aware of the services available to them on and off campus. In order to achieve this goal, it is essential to create a learning experience for students to develop or improve their health knowledge and skills.

1. Quality of Care

a. Accreditation

• To continuously achieve reaccreditation of various national and local accrediting organizations such as WASC, AAAHC, and COLA.

b. Executive Order

• To continuously comply with EO 943 and all other related CSU executive orders relating to student health centers.
• To maintain compliance with all state and federal law relating to ambulatory health centers.

c. Performance Measurement

• To continually identify, assess and measure SHS services based on the learning outcome of student users.
• To continually conduct quality improvement activities within SHS services and operations to comply with accreditation standards and to ensure implementation of appropriate programs for CSUC students.

d. Competency Among SHS Staff

• To provide ongoing professional development to licensed healthcare professionals and support staff.
• To establish a credentialing and privileging process for all licensed healthcare professionals in compliance with AAAHC standards.
• To establish policies and procedures in ensuring current clinical competency among licensed healthcare professionals under the quality management and improvement program's peer review process.

2. Health Education and Promotion

a. Health Education

• To establish a large scale health education and promotion program that will target majority of the CSUC student population in addition to the current health education being provided one-on-one by clinical providers.
• To establish a peer health education program for CSUC students that will enhance their health awareness and leadership.

b. Health Promotion

• To conduct biannual health fairs to promote health awareness and health services available to CSUC students.
• To establish and implement effective health promotion programming specific to the CSU,Chico student population based on identified needs.
• To reach out to the CSUC student population by means of technology, outreach efforts, and marketing to promote awareness of SHS services and health prevention education.

c. Healthy People 2010

• To increase the quality and years of healthy life for CSUC students.
• To eliminate health disparities among CSUC students.

d. Supplemental Student Health Insurance

• To provide data and information to SHAC (Student Health Advisory Council) regarding low supplemental student health insurance enrollment and how uninsured students can afford a health insurance.
• To facilitate the collaboration between student leaders and the administrators of the student insurance plan to meet the health insurance needs of CSUC students either to increase enrollment

3. Access

a. Technology

• To continually use technology advancement in increasing CSUC student accessibility to health education, health promotion, and SHS services.
• To merge all electronic data within SHS to track and generate accurate information for CSUC students and SHS programming.

b. Human Resources

• To continue hiring highly qualified staff to provide quality healthcare to CSUC students.
• To increase and streamline staffing in the areas of information technology, clinical providers, nursing, and health education.
• To encourage staff to attend national or regional college health conferences to increase exposure to college health issues.

c. Low Cost Specialty Services

• To identify the need for additional specialty services for CSUC students as identified by survey and polling within the scope of service allowed by EO 943.

4. Sustainability and Accountability

a. Fiscal Responsibility for Student Fees

• To manage all student fees (both the mandatory student health fee and the health facilities fee fund) to continually provide affordable access to healthcare for CSUC students.
• To project and secure budgetary allocation for ongoing health center operation through strategic planning and long term projection.

b. Facility Maintenance

• To maintain compliance with state and federal laws pertaining to the maintenance of a healthcare facility.
• To plan and finance regularly scheduled building and equipment maintenance and improvement such as carpeting, roofing, exterior and interior painting, and upgrade of various offices and work areas.
• To project probable building expansion to accommodate increase in CSUC student enrollment size.

c. Student Health Advisory Council (SHAC)

• To advise and guide SHAC to be an effective representation of the CSUC student body with regards to health matters.

Our Values:

In carrying out the Mission and Goals of Student Health Service, we share the values of the Office of the Vice President for Student Affairs,

1. Diversity: Student Health Service believes that each person is unique and values the individual differences within the campus community.

2. Excellence: Student Health Service commits to continually provide quality and cost effective healthcare to students.

3. Growth: Student Health Service promotes continuous advancement and improvement to its professional staff, healthcare services and health facility, within the guidelines of the university system, to meet the changing needs of the students.

4. Integrity: Student Health Service maintains its accountability to the university and the students through civility, respect, and honesty.

5. Leadership: Student Health Service encourages leadership and peer education opportunities to students through mentoring and nurturing.

6. Service: Student Health Service provides quality healthcare that is respectful, responsive, and accessible.

SHS Annual Report 2010

I. Student Health Service Mission Statement

"The mission of Student Health Service is to assist each student in their healthcare needs in order to facilitate maximum academic and personal growth."

CSU Chico Mission Statement

As a Premier college health service, our mission is to provide top quality health care in accordance with the policies set forth by the Board of Trustees of The California State University System. We are further committed to educating our student population on decisions that will assist them in making healthier choices during their academic careers at California State University, Chico. We firmly believe that proactively educating our students about prevention, living a healthy lifestyle, and addressing their health care needs has a positive effect on their retention and overall academic success.

II. Departmental Accomplishments

Public Health: The emergence of the H1N1 influenza virus in the Fall semester prompted SHS to implement an active role in campaigning for prevention strategies to students through posters, distribution of hand sanitizers and flu kits. With over 500 suspected H1N1 cases, the SHS website on H1N1 became the main communication tool of the university to students/staff/faculty. SHS created a closer collaboration with the Butte County Public Health and the Nursing Department of CSU Chico to develop an aggressive immunization program for students/staff/faculty to control the spread of the H1N1 virus. Participated in many university presentations to educate students/staff/faculty in prevention of spread of the influenza and held four flu clinics on campus at the peak of the influenza season, in November and December. The CSU Pandemic Plan was updated to include H1N1 guidelines and protocol.

Technology: A new pharmacy software application, Propharm was installed and implemented to interface with the rest of the electronic medical records of the Health Center. Due to this implementation, several student-focused features became available such as electronic prescribing and medical billing. The electronic prescribing feature dramatically reduced the prescription processing time for the Pharmacy thus reducing the wait time for students. The medical billing feature paved the way for electronic billing for Family PACT, a new 'no cost' family planning program for students. Increased online access for students through a secure web portal for communicating with clinicians, refilling prescriptions online, and completing health information forms.  

Personnel: Filled two major vacancies, Medical Chief of Staff and Office Manager, and increased intermittent staff to cover for absences. Increased cashiering access to students for credit card/check/cash payment forms to two more locations other than the Pharmacy, namely, Laboratory and Reception. Experienced multiple retirements of staff and increased intermittent staff to help maintain sufficient staffing level. Completed a staff development day in March 2010, appropriately planned by staff, focusing on "Change" as the theme that included a philanthropic gesture to needy children by donating five children's bicycles through CARD (Chico Area Recreation and Park District).  

Health Education and Outreach to Students: Increased marketing and health promotion efforts to student/staff/faculty through new faculty orientation, resident advisor's orientation, events participation, partnership with various university departments in the division of Student Affairs and Academic Affairs. Implemented a healthcare community outreach program with the local healthcare community providers in Chico to strengthen the collaboration in providing quality healthcare to students. SHS became a pioneering member of the university's Wildcat Watch Program, an alcohol poisoning prevention training program for students, the Wildcat Wellness Connection, an online networking website for students, and the university Wellness Initiative Committee, a university-wide wellness program. Conducted the National College Health Assessment survey to 5,000 students and obtained 17% completed responses, to be referred to in designing a Chico State student focused health education programming for academic year 2010-2011. Partnered with a Health Science and Community Service faculty to hold a mini-Health Fair in March 2010 focusing on Safe Sex.

Regulatory Compliance: Obtained a Clinic Permit for the Health Center to comply with state regulation. Achieved certification to become a Family PACT (Planning, Access, Care and Treatment) provider to benefit eligible students for no cost family planning and sexually transmitted infection health care. Started recertification of Family Pact students with expired FP eligibility. In compliance with accreditation requirements, developed a Disaster Preparedness Plan for SHS to include a Mass Casualty Exercise planned for SHS staff in Fall semester 2010. SHS is a new member of the Butte County Public Health Emergency Care Committee that plans for disaster preparedness. 

Student Participation: Increased presence of student participation in the Health Center through continuous hosting of student chaired meetings namely, the Student Health Advisory Council and the Filipino American Student Organization. 

Pharmacy: Started offering Family Pact services in the Pharmacy to allow for students' increased access to birth control pills at no cost to them.

III. Changes in Policies and Procedures

• Management and Storage of Pharmaceutical Items within the clinic were written to compliment the newly acquired Clinic Permit from the California Board of Pharmacy. The new Medical Withdrawal Policy was publicized to students through the website and through focused presentations. These efforts resulted in a dramatic reduction of unwarranted requests.

IV. Resources Summary

• Budget Summary

The FY 2009-2010 budget of Student Health Service remains solid and sufficient for providing current services and supplies to students. As budget reserves are depleted due to increased cost of employee benefits, several revenue generating programs were explored and implemented such as Family PACT and a clinical research on genital warts. In addition, a proposal for a fee referendum to obtain approval for a health fee increase in both the Mandatory Student Health Fee and the Health Facilities Fee are currently being explored for implementation in fiscal year 2011-2012.

• Staffing

The Student Health Service has recently filled two major vacancies, namely the Medical Chief of Staff position and the Office Manager position. Additional intermittent and temporary staff has been hired to supplement recent retirements. Continued review of the staffing level of the Health Center will be done to meet the needs of the students.

• Facilities/Equipment

A new digital x-ray computer has been purchased to replace the film processor and generate digital radiological images. Carpeting will be replaced in the entire building by Summer 2010.

V. Program Evaluation for Past Year and Program Goals (for each goal)

1. Increase public health education and prevention. 

Met- The Student Health Service actively provided leadership on the prevention education of the spread of the H1N1 influenza virus within the university.

2. Continue exploring technology advancement to increase access to students.  

Met - The Student Health Service implemented a new pharmacy software application that increased online access to students and reduced wait time. The Student Health Service increased cashiering services to two other locations within the clinic namely the laboratory area and the reception window.

3. Explore adding specialty health services for students by identifying their needs through surveys and collaboration with the Student Health Advisory Council (SHAC), i.e. psychiatry, chiropractic, acupuncture, dentistry, etc. 

Met - The Student Health Service conducted, for the first time, the National College Health Assessment Survey on campus to 5,000 students with a 17% completed response rate.

VI. Ongoing Assessment Efforts

Student Learning Outcomes Measures

In the Spring semester of 2010, the health center conducted the National College Health Assessment survey which revealed the health and wellness profile of Chico State students.

In the Spring semester of 2010, SHAC (Student Health Advisory Council) conducted a survey to 10,000 students with a response rate of 17% which revealed students do not support a hard-waiver student health insurance plan.

Health Education and Promotion

The Student Health Service achieved success in preventing the spread of the H1N1 virus through proactive health education and prevention campaign.

VII. Analysis: What actions need to occur to move the program to the "next level"�?

1. Achieve reaccreditation from AAAHC (Accreditation Association for Ambulatory Health Care) by October 2011 with minimal corrective actions and with satisfactory compliance – corrective actions from consultative recommendations of the last accreditation to be made and preparation for the upcoming accreditation.

2. Ensure financial stability for Student Health Service by obtaining additional resources such as a fee increases, Family PACT program, clinical research and grants to increase services to students.

3. Increase the staffing level that will provide a more rounded level of service to students including extended clinic hours, an organized Health Education and Promotion program, and a more visible Prevention program.

4. Explore adding specialty health services for students by continuing to identify their needs through surveys and collaboration with the Student Health Advisory Council (SHAC), i.e. psychiatry, chiropractic, acupuncture, dentistry, etc.

5. Implement effectively the Family PACT program that will benefit eligible students for no cost family planning and STI prevention, care and treatment.