Student Computing provides the following support for department computer labs:

[ jump to Lab design, installation, upgrade assistance
Maintenance support
Server support
Central access to software
Wildcat Card based printing support
Department-specific software in 24-hour lab ]

Computer lab design, installation, and upgrade assistance

Student Computing provides consulting for hardware and software puchases, lab layout and design, networking, furniture, hardware and software security, and printing. Contact Ryan Esposto at x5480.

Lab maintenance support

Student Computing supports department labs via the designated lab managers. Only the designated lab manager should report lab problems or request support.

• Hardware problems: If a lab manager clearly identifies a physical hardware problem in a department computer lab (e.g. dead keyboard or monitor), s/he should submit a User Services service form problem report (choose Service Form from this link) or by phoning in the problem to x6000.
• Software problems: If a lab manager identifies a software problem in the lab, or is not sure whether it is a hardware or software problem, s/he should submit a Student Computing service request.
• Emergency problems: Contact Student Computing staff at x4357 to report the problem and they will page a support technician. Examples of emergencies would be:
  • lab server failure
  • entire lab networking down
  • print server down
  • instructor station down and can't teach

Lab Server Support

Student Computing maintains the LABS domain on campus. Contact Ryan Esposto at x5480 for more information.

Central access to current site licensed software, plug-ins, and patches

Student Computing maintains the current campus-standard lab software image for PC and Mac. This includes:

• site licensed application software (including the Microsoft Office suite)
• campus standard browser plug-ins
• anti-virus software and data files
• utility programs

Lab Manager Resource Page

To get access to the campus standard lab software image, contact Ryan Esposto at x5480.

Wildcat Card based printing support

Student Computing maintains the campus ID based printing system. Using this system, students pay for lab printing using funds in their Wildcat Card account. For information on setting up Wildcat Card printing, contact Ryan Esposto at x5480. To report problems with Wildcat Card printing, call x4357.

Installation of department specific software in the 24-hour library lab

Since many students are dependent on using the hardware and software in campus computer labs and the deparmtment labs often have limited open hours, Student Computing will install department specific software in the 24-hour Meriam Library computer lab. Department specific software will generally only be installed on the three reserve computers set aside for this purpose. Deparment faculty or lab managers must provide Student Computing with current licenses for the software. Contact Ryan Esposto at x5480 for details.