How Can I Get Help?
User Services provides support for faculty and staff computers, network, telephone, and a variety of other services. There are a number of ways to contact us...
Telephone: Call us at x6000 and speak to one of our analysts
M-F 7:30am to 5:00pm.
E-mail: Send e-mail requests to helpuserserv@csuchico.edu helpuserserv@csuchico.edu
Online help request: You can submit your request via our online
service request form
Walkup: Our Summer hours of operation are M-F 7:30am to 5:00pm.
Please feel free to come to SSKU 109A for any supported technical assistance.
If you are a student and need computing help, please call 898-HELP or visit the Student Computing Web page.
How Can I Get Help After Hours?
We have provided links to useful self-help sources at our faculty/staff after hours support page.
News/Announcements
5/13/09 Special Purchase Programs Spring 2009
There are four concurrent special purchase programs that are being facilitated by User Services at this time. Additionally, User Services will again offer Value Added Installation Services to assist in expediting installs.Recommended Hardware page.
12/11/08 Coming January 20th, 2009: WildcatMail Powered by Google
We are excited to announce that the campus is upgrading our outdated student e-mail system. The WildcatMail system will be replaced with a CSU, Chico implementation of Google Apps for Education. The new system, WildcatMail powered by Google, is free to the University and will provide our students’ access to an e-mail system with vastly expanded data storage, additional features, and access to popular communication tools in Google Apps for Education. Students will continue to use their existing @mail.csuchico.edu e-mail addresses.
Please visit our information and F.A.Q. pages for more details at http://www.csuchico.edu/google.
11/26/08 WildcatMail Forwarding Issue
During the week of Thanksgiving break, a problem was discovered with Wildcat Mail forwarding. On November 17th, a large number of accounts had their forwarding option reset. This means any mail sent to their @mail.csuchico.edu account stayed at Wildcat Mail and did not get forwarded on to their preferred address. The forwarding option will be corrected on the accounts by tomorrow morning, and the campus mail team is in the process of getting all the un-forwarded mail on its way to the users’ preferred addresses. It will take several days for all of the messages to be delivered. We are hoping all mail will be delivered by Monday, December 1st, but the process will largely depend on the users’ personal email providers.
10/09/08 - 2 new Phishing Scams this week
There have been reports of two new phishing scams this week. One request the recipient to participate in an online bank survey and the other claims to be from "Csuchico.edu Team" soliciting usernames and passwords.
These message are not legitimate, and are an attempt to obtain your account information. We recommend users to delete these messages and do not click any links within any such messages. The campus Help Desks will never ask for account login and password information to be sent via e-mail--users should not trust any email request for this type of information for any accounts they have.
More information on this message and other phishing scams affecting our campus can be found here: https://wiki.csuchico.edu/confluence/display/usrvkb/Phishing+Scam+Attempts