How Can I Get Help?
User Services provides support for faculty and staff computers, network, telephone, and a variety of other services. There are a number of ways to contact us...
Telephone: Call us at x6000 and speak to one of our analysts
Monday-Friday 7:30am to 5:00pm.
E-mail: Send e-mail requests to helpuserserv@csuchico.edu helpuserserv@csuchico.edu
Online help request: You can submit your request via our online
service request form
Walkup: Our normal hours of operation are M-F 7:30am to 5:00pm
Please feel free to come to SSKU 109A for any supported technical assistance.
If you are a student and need computing help, please call 898-HELP or visit the Student Computing Web page.
How Can I Get Help After Hours?
We have provided links to useful self-help sources at our faculty/staff after hours support page.
News/Announcements
5/13/08 - Windows XP SP3 Released, But Not Yet Supported
Microsoft recently released Service Pack 3 for Windows XP. User Services is in the process of testing this update and will only release it centrally to campus computers after is is found to be stable and compatible with our campus systems. While it is possible to download this update directly from Microsoft, campus users are urged not to try to install SP3 on their own at this time.
5/12/08 - New Chico Domain Login Verbiage
As of today, computers that log into the Chico Domain (Macs and PCs) will receive new verbiage in the login banner regarding acceptable computer usage at CSU, Chico. The new wording was derived from new text mandated and approved by the Chancellor's office. More...
3/24/08 - 2008 Dell Special purchase pricing
We have reached an agreement with Dell to allow campus departments (Foundation and Auxiliaries are included!) to purchase additional standard configuration desktop and laptop computers at the excellent bulk pricing we negotiated for the Faculty and Staff computing program. The Dell Volume Pricing Quotes are valid until June 30th. More...
3/24/08 - 2008 Apple Purchase Program
The Chancellor’s Office has partnered with Apple to coordinate a CSU-wide bulk purchase of Apple products. Apple is discounting their products above and beyond the current higher education discount. This is a tremendous opportunity for the campus (Foundation and Auxiliaries are included!)to purchase Apple computers at substantial discounts not normally available. More...
3/24/08 2008 Campus Computer Refresh (CCR)
The Campus Computer Refresh is designed to provide new computers to faculty and staff in an effort to foster a reasonable replacement cycle. The Provost recognizes this need as a critical component within the overall technology development effort for the university. Program Details are here.
2/27/08 -Special Pricing for Faculty/Staff Home Use Adobe Software
Adobe is granting faculty and staff the permission to purchase Student Licensed Products. Here are a few titles available on both platforms.
Creative Suite 3 Design Standard - $209
Photoshop CS3 Extended - $179
Acrobat 8 Professional - $65
Dreamweaver CS3 - $109
This special pricing is available through the AS Bookstore. 898-4447