How Can I Get Help?
User Services provides support for faculty and staff computers, network, telephone, and a variety of other services. There are a number of ways to contact us...
Telephone: Call us at x6000 and speak to one of our analysts
M-F 7:30am to 5:00pm.
E-mail: Send e-mail requests to helpuserserv@csuchico.edu helpuserserv@csuchico.edu
Online help request: You can submit your request via our online
service request form
Walkup: Our Fall hours of operation are M-F 7:30am to 5:00pm.
Please feel free to come to SSKU 109A for any supported technical assistance.
If you are a student and need computing help, please call 898-HELP or visit the Student Computing Web page.
How Can I Get Help After Hours?
We have provided links to useful self-help sources at our faculty/staff after hours support page.
News/Announcements
10-27-09 Insecure IMAP/POP3 Access To Exchange To Be Disabled Tuesday November 3, 2009
On November 3rd, insecure connections to Exchange e-mail will no longer be allowed in order to comply with findings of a recent Chancellor’s Office security audit. Users of e-mail clients using older protocols such as insecure POP3 or IMAP will need to adjust their settings or re-create their profiles in order to use a secure protocol, such Secure POP3, Secure IMAP, SSL or Exchange (RPC over HTTPS). Please follow our instructions below for supported e-mail client software. If your client is not listed below and does not support a secure protocol, please consider switching to a supported client or use the newly improved web access here: silk.csuchico.edu
8-10-09 Exchange E-mail Access from Off-campus
In July, the campus upgraded to Exchange Server 2007. This upgrade introduced a new and improved version of Outlook Web Access and also requires some changes to e-mail client configuration, especially from off-campus..You can find all of the details in this User Services Knowledge Base Article. You can also access e-mail from off-campus by using the new and improved web client at silk.csuchico.edu
7-20-09 Exchange 2007 - Macintosh Entourage Users Need to rebuild their profile
We have found that Macintosh Entourage users might experience issues with calendaring and appointments after our upgrade to Exchange 2007. Specifically, new meeting requests accepted via Outlook, OWA or a smart phone do not appear on the Entourage Calendar.In addition, we have also found that Entourage users who have their exchange server set to ESCHE.csuchico.edu instead of SILK.csuchico.edu may no longer be able to connect after the upgrade.
To fix these problem we recommended all Entourage users re-create their Entourage profile using the directions and settings we have in our Knowledge Base article here:
https://wiki.csuchico.edu/confluence/display/usrvkb/Exchange+2007+for+Entourage+and+Mac
5/13/09 Special Purchase Programs Spring 2009
There are four concurrent special purchase programs that are being facilitated by User Services at this time. Additionally, User Services will again offer Value Added Installation Services to assist in expediting installs. Recommended Hardware page.