Computing and User Support is comprised of the following departments:
User Services provides computer technical support and training
for faculty and staff. The USRV helpdesk (x6000) provides a single point of contact for all questions related to the following:
- desktop computing application support
- desktop computer and printer repairs
- computer and email accounts
- desktop security and anti-virus services
- desktop computer hardware and software purchasing
- desktop computer software site license management
- dial-up, wireless, and broadband network support
- on campus computer network
- computer workshops and training
- telephone and voicemail support
Student Computing provides computer technical support and
training for students, both on campus as well as for
distance education. The STCP helpdesk (x4357) provides a single point of contact for student questions related to the following:
- desktop computing application support
- open access computer labs
- ResNet residence hall computing
- WildcatMail, web, and portal accounts
- dial-up, wireless, and broadband network support
- distance and online education technical support
- computer workshops and training
- campus-wide printing using the WildcatCard account
Enterprise Systems Group (ESYS) designs and maintains the computing environment for campus wide systems:
- Centralized directory service (LDAP)
- Wildcat e-mail
- Faculty e-mail
- My Web and faculty web services
- CSC Portal
- Bay file services
- Oak print services
- Campus voice mail
- Common Management System (PeopleSoft)
- Web CT
Admissions
Registration