NUTN Conference 2005 | June 11-13
Sir Francis Drake Hotel
| San Francisco, CA

Notes from sessions attended by
Laura J. Sederberg,
Manager
Technology and Learning Program
California State University, Chico
lsederberg@csuchico.edu

CSU Chico was the Host Campus for this event
Jeff Layne represented Chico on the Planning Committee

Sir Francis Drake Hotel


Session
Presenter
Comments/Notes
Links

Opening Keynote

New Benchmarking Approach: Open Educations Resources

Keynote Speaker

Sally M. Johnstone
Executive Director, WCET

Sharing resources

  • MERLOT
  • Univ. Texas Tele-campus (multiple campuses sharing degree)
  • ICE (Internet Course Exchange) sharing electronic seats and certificates and programs
  • Great Plains Alliance (10 universities in 10 states share e-learning courses
  • Project SAIL (Specialty Asynchronous Industry Learning)

Sharing drives up quality by inherent comparison

Open Educational Resources (Hewlitt Packard funds OER)

  • to support student learning
  • to support teachers
  • to assure quality
  • to increase human intellectual capacity

Consortia forming
The Knowledge Commons; Global sharing (5-countries in Africa); MIT (1100 courses online); Connexions; OCW; Creative Commons (choices of how authors share); OLI Carnegie Mellon Open Learning Initiative; EduTools (WCET)

MIT enrollment has gone up since sharing free content!

If we don't figure out HOW to SHARE, we'll lose! We are losing international students and Korea and India are offering more Distance Ed.

Differentiator is "service to students"

cnx.rice.edu

creativecommons.org

www.cmu.edu/oli

www.edutools.info

Quality Benchmarks for Student Satisfaction

Panel Presentation

Kim Scalzo, Dir. DE & MM, Rensselaer Polytechnic Institute

Patricia Lambert, Dir. of Distance Credit Programs, College of Nursing, Michigan State University

Leah Perlman, Ass. Dir. of Online Learning, Rochester Institute of Tech

John Sener, Founder of Sener Learning Services

Sloan-C Five Pillars of Quality Online Education

  1. Discussion & interaction with instructors and peers is satisfactory
  2. Actual learning experiences match expectations
  3. Satisfaction for services are at least as good on the traditional campus
  4. Orientation for how to learn online is satisfactory
  5. Outcomes are useful for career, professional, and academic development

Evaluations are formative and summative (Survey Monkey and TLT, Flashlight Surveys) used for Nursing program.

From 4% return old paper surveys to 40% return on electronic surveys. Biggest increase is to let students know their suggestions will be considered and changes will happen.

Student/Faculty techno-proficiency gap; Net Geners expect more variety in learning styles; students as customers

www.sloan-c.org

www.tiltgroup.org

www.surveymonkey.com

www.gu.edu.au/evaluation/one-minute/main.htm

JMHEJC@rit.edu or online.rit.edu

web1.nysed.gov/ocue/distance/
practice.html

Quality Assurance in Distance Learning: International Perspective

Plenary Panel

Donald E. Hanna, Univ. of Wisconsin-Madison

Ingrid Day, Univ. So. Australia, Adelaide

Fred Lockwood, Dir. American Center for the Study of DE, Pennsylvania State Univ.

 

Quality Assessment Issues

Australian government audits universities. Universities are federally funded.

Students are surveyed after graduation on:

  • teaching
  • workload
  • assessment
  • satisfaction

UK also does institutional audits, with the NSS - National Student Survey, given the year before graduation with 60% return rate.

U.S.A. doesn't have comparable measures to audits.

I have a hard copy of their official report - Australian Universities Quality Agency: a Report of an Audit of the University of South Australia

 

Quality Benchmarks for Faculty Satisfaction

Panel Presentation

Catherine Schifter, CITE Dept, Temple Univ.

Gary Brown, Dir. CTLL, Washington State Univ.

Robin Zuniga, Assoc. Dir. Flashlight Program, TLT

Melody Thompson, Dir. American Center for Study of DE, Pennsylvania State Univ.

Benchmarking for faculty teaching online

There is a shortage of quality online faculty. At University of Phoenix only 30% of who apply get in.

Definition of terms: teaching and learning crucial

What's real "learning" is more important than teaching. Irony is that faculty are not trained in pedagogy. Training faculty to teach online is a real key issue.

Faculty myth that distance education is 2nd rate, and not as prestigous as face to face teaching. Why? Much more instruction is blended now.

We become what we measure. What do we want to become? Recognize faculty achievements.

AQIP = Academic Quality Improvement Program

www.sloan-c.org

www.tiltgroup.org

Australian Universities Quality Agency (AUQA),
www.auqa.edu.au/

 

Policy Benchmarks for Quality in eLearning Collaborations

Plenary Panel

Steven D. Crow, Ex. Dir. The Higher Learning Commission of NCA

Robert Larson, Dir. No. Dakota Univ. System Online

Lynette Olson, Assess.& Effective. Dir. Academic Innovations, Chancellor's Office, Minnesota State Colleges and Univ. Energy Techn. Center

Michael Wahl, Ex. Dir. Michigan Community College Assoc., Virtual Learning Collaborative

Minnesota has 32 institutions on 53 campuses (both 2 and 4 year). They focus on course readiness and program readiness.

Motto of collaborative is "what's mine is mine and what's yours is mine."

Consortia created out of a lack of funding. Community colleges in Michigan, No. Dakota, Minnesota, Colorado, Kansas, all sharing.

"Good Practices in e-Learning Consortia" passed out. Nine page document is a working draft with this purpose:

"This document is intended to serve as a resource and guide for consortia, for insitutions or agencies considering the creation of a consortia, and for quality asurance agencies providing assistance to consortia. it draws on the experience of several professionals now engaged in making a consortium flourish."

It includes: Creation of a Consortium; Mission; Responsibilities of consortia, members and to students.

 

Special Award

NUTN 2005 Distinguished Service Award

John Chambers, President and CEO of Cisco, Systems, Inc.

Acceptance speech by
Reza Mahdavi, CP and Gen Mgr , Global Learning Network, Cisco, Systems, Inc.

Special presentation about international learning and need for collaboration and cooperation among nations and universities to share content.

  • ASP model for content
  • LMS
  • Publisher assessment
  • Teaching effectiveness

cisco.com/en/US/learning/

Future Trends in Distance Learning: Lessons from the West

Panel presentation

Barbara Scott, Assoc. Provost for Extended Programs, So. Oregon University

Bill McCaughan, Dean Extended Campus, Oregon State University

Laird Hartman, Dean, Continuing Education, Weber State University

Trends according to Bill McCaughan

  • pedagogical
  • techological
  • academic
  • distance learning
  • faculty acceptance compentence and integration
  • integration of infrastructure
  • student acceptance and student demand
  • technology reliabilty
  • landgrant expectation
  • use environment to facilitate learning
  • level of participation has increased
  • enhancing services for students off campus helps students on campus, too.
  • students are self-selecting the online courses due to flexibility, option of being asynchronous
  • enrollment growth
  • students are shopping to meet their needs
  • faculty roles are shifting: adjunct faculty growing
  • demands on Higher Ed for greating measureable outcomes
  • Internt info tech becoming a ubiquitous influence
  • more choices for "DE" programs

Challenges

  • institutions are still uncertain about where DE is going
  • counter that with a clear vision for DE and where it fits into the institution and its goals
  • we can no longer afford to dabble in this area
  • we must take it serious and make a committment

Trends over time according to Laird Hartman

  • 1984 Slow Scan Technology - 35 second dely in video relay
  • Writing board in real time, awkward to coordinate
  • Enrollments skyrocketed in these classes (this access better than NO access to rural students)
  • Vertical Blanking (data sent over the vertical lines on TV) - 8 second delay (better)
  • Microwave (full motion two way video and audio) not available everywhere
  • Satellite (when funded) one way video and two way audio - still teaching that way today
  • Then digitized
  • Voice over IP
  • Online Courses (proprietary system)
  • WebCT Vista 
  • In the beginning: 300 students to growing to 50 - 80% per semester (using their proprietary system)
  • Grew to much for gradebook to accommodate needs
  • About a year and a half ago migrated to Vista. Campus RFP went out. Vista selected.
  • Scaleable
  • from 6,000 enrollments
  • 11,000 students
  • growing 10% each semester
  • converted 360 courses to WebCT Vista
  • six designers to work with faculty
  • peer-review process (see handout) by campus committee
  • 186 courses have gone through the peer review process (see handout for standards for review) 
  • Paid faculty at first $3600 to attend training rather that to develop an online course (Worked well)
  • 24/7 technic al support
  • 24/7 testing support
  • Everying course section to have minimally a syllabus and gradebook active
  • fully online degrees
  • hybrid courses (reduce seat time)

Expect to see students wanting

  • classes via wireless sytem on their mobile devices
  • proctored and un-proctored online and wireless exams (eye screen test)
  • more student services online (on demand)
 
Impact of Course Design on Quality

Panel Presentation

David Cillay, Dir. of Special Projects, Washington State Univ.

Mark Merickel, Assoc. Dean, OSU Extended Campus, Oregon State Univ.

Laura Sederberg, Manager, Tech. & Learning Program, CSU, Chico

John Sener, Founder of Sener Learning Services

 

Panel presented a variety of projects that call upon universities to examine the impact of the quality of course design.

Laura presented CSU, Chico's Rubric for Online Instruction, and demonstrated the DVD for Exemplary Online Instruction.

Mark talked about the "Quality Matter's Rubric."

John talked about his online resources and services.

David questioned the audience and drove discussion on the topics of course design.

Results from the NUTN June 2005 Survey on Course Design were shared.

QualityMatters.org

Oregon State Univ. sites:

Sloan-C Effective Practices,
http://www.sloan-c.org/effective

Minnesota Online's Portfolio site, mnolineportfolio.project.mnscu.edu

Online Course Evaluation Project (OCEP), ocep.edutools.info/about/index.jsp

CD of presentation was handed out. EOI DVD was handed out.

Special Presentation

From ROI to VOI: Strategies for Thriving in Times of Disruptive Innovation

Ellen D. Wagner, PhD, Senior Director, Global Education Solutions, Macromedia, Inc.

Disruptive Innovations

  • are transformative tools, devices, practices
  • generally slow to be adopted because they are initially less realiable than market leading tools
  • result in dramatic change when broad adoption finally does
  • Mobile phones? Most of the audience has them

New Era

  • computer technolgies
  • landline telephone techn
  • cellular, WiFi, bluetooth techn
  • broadcast TV, Radio, news techno
  • Just-in-time, just for me technologies

Legacy of 1984

  • telephones merge with computers
  • computers meet the mainstream
  • TV sees the light

1994 - Internet comes of age

  • browser
  • privitization
  • Anytime, anyWWWhere

Media convergencess 2004

Computers, telphony, televisions and wireless meet personal devices, ubiquitous connectivity and online services

Innovator's dilemma for distance learning

The logical competent decisions of manangent that are critical to the success of an enterprise are the same decisions that constrain innovation and force enterprises out of leadership positions.

The challenge/opportunity: being read for the next big thing while continuing to respond to the needs of today.

Pursuit of quality: as defined by whom?

Benchmarking challenges

Balancing Acts: Innovations, Best Practices, Effective Practices

www.macromedia.com
Evening Event

T-Shirt Exchange


Hosted by
Dr. Edie Barnett

Everyone brings a
t-shirt and exchanges it according to the rules of the event coordinator, Edie, who kept changing who could take t-shirts from whom.
It was a lot
of fun.


Laura Sederberg
and Estelita Young
of WebCT, Inc.
at Pier 39
after T-shirt
exchange


 

Submitted by Laura J. Sederberg
lsederberg@csuchico.edu
June 23, 2005