Dissertation
"Consumer Adoption of Innovative Self-Service Technologies: A Multi-Method Investigation" (July 15, 1999)

Journal Articles
Michel, Stefan and Matthew L. Meuter (2008), “The Service Recovery Paradox: True But Overrated?” International Journal of Service Industry Management Vol 19 (4). 

Curran, James and Matthew L. Meuter (2007), “Encouraging Existing Customers to Switch to Self-Service
Technologies:  Put a Little Fun in Their Lives,” Journal of Marketing Theory and Practice vol 15 (4) 283-298. 

Chapman, Kenneth J., Matthew L. Meuter, Dan Toy and Lauren Wright (2006), "Can't We Pick Our Own Groups? The Influence of Group Selection Method on Group Dynamics and Outcomes," Journal of Management Education, 30 (4), 557-569.

Meuter, Matthew L., Mary Jo Bitner, Amy L. Ostrom and Stephen W. Brown (2005), "Choosing Among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies," Journal of Marketing, 69 (April), 61-83

Curran, James M. and Matthew L. Meuter (2005), "Self-Service Technology Adoption: Comparing Three Technologies,"Journal of Services Marketing, 19 (2) 103-113.

Rose, Gregory M., Matthew L. Meuter, and James M. Curran (2005), "Online Waiting: The Role of Download Time and Other Important Predictors on Attitude Toward e-retailers," Psychology & Marketing, 22 (2).

Meuter, Matthew L, Amy Ostrom, Mary Jo Bitner and Robert Roundtree (2003), "The Influence of Technology Anxiety on
Consumer Use and Experiences With Self-Service Technologies," Journal of Business Research 56 (11), 899-906.

Curran, James M., Matthew L. Meuter and Carol F. Surprenant (2003), "Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes," Journal of Service Research 5 (3), 209-224.

Bitner, Mary Jo, Amy L. Ostrom and Matthew L. Meuter (2002), "Implementing Successful Self-Service Technologies," The Academy of Management Executive, 16 (4), 96-108.

Rose, Gregory M., John Lees and Matthew L. Meuter (2001), "A Refined View of Download Time Impacts
on E-Consumer Attitudes and Patronage Intentions Toward E-Retailers," International Journal of Media Management, 3 (11): 104-110.

Bettencourt, Lance A., Kevin P. Gwinner and Matthew L. Meuter (2001), "A Comparison of Attitude,
Personality, and Knowledge Predictors of Service-oriented Organizational Citizenship Behaviors," Journal of Applied Psychology, 86 (1): 29-41.

Cotton, Chester C. , John F. McKenna, Stuart Van Auken and Matthew L. Meuter (2001), "Action and
Reaction in the Evolution of Business School Missions," Management Decision, 39 (3): 227-232.

Meuter, Matthew L., Amy Ostrom, Robert Roundtree and Mary Jo Bitner (2000), "Self-Service Technologies:
Understanding Customer Satisfaction With Technology-Based Service Encounters," Journal of Marketing, 64 (July): 50-64.

Bitner, Mary Jo, Stephen W. Brown and Matthew L. Meuter (2000), "Technology Infusion in Service
Encounters," Journal of the Academy of Marketing Science, 28 (Winter): 138-149.

Other Intellectual Contributions
Meuter, Matthew L. (2006), “Doing Business on the Internet,” Invited Presentation for SCORE, Chico, CA

Meuter, Matthew L. (2005), "The First Years," Invited Presentation at the Services Marketing Consortium, Phoenix, AZ.

Meuter, Matthew L. (2005), Self-Service Technologies: A Research Odyssey," Presentation at the University of Maastricht Winter Research Colloquim.

Amy L. Ostrom, Mary Jo Bitner and Matthew L. Meuter (2002), "Self-Service Technologies," In E-Service eds. Roland T. Rust and P.K. Kannan, ME Sharpe, Inc.

Meuter, Matthew L. (2001), "Surviving the Transition from Doctoral Candidate to Assistant Professor,"
Invited presentation at the Services Marketing Consortium, Washington DC.

Meuter, Matthew L. (2000), "Utilizing Self-Service Technologies in Business," Invited article in Link 2000,
10-11.

Conference Presentations
Meuter, Matthew L. and Stefan Michel (2008), "Comparing Customer Recovery with Process Recovery: A Bayesian Network Analysis," in 37th Annual Conference of the European Marketing Association EMAC. Brighton, UK: EMAC.

Lee, Olivia and Matthew L. Meuter (2008), “A Conceptual Framework of Technology Orientation: Resource-Based Perspective,” 2008 AMA Winter Educators’ Conference Presentation,  Austin, TX.

Meuter, Matthew L., Kenneth Chapman, Dan Toy, Lauren K. Wright and William McGowan (2007), “All for One……And One for All:  The Value of a Standardized Introductory Marketing Experience,” Marketing Educators’ Association Conference, San Antonio, TX.

Michel, Stefan and Matthew L. Meuter (2005), "Evaluating the Relevance of Service Recovery Performance: A Bayesian Network Assessment and Simulation," Frontiers in Service Conference, American Marketing Association, Arizona State University, Tempe, AZ.

Meuter, Matthew L. (2005), "Self-Service Technologies (SSTs) as a Means of Co-Creation of Value: Effective use of SSTs to CReate a "Win/Win" Situation," AMA Summer Educators' Conference, San Francisco, CA.

Meuter, Matthew L. (2005), "Getting Beyond Technology as a Cost Savings Tool: Using Technology to Enhance the Customer Experience," Arizona State University Services Leadership Institute, Tempe, AZ.

Chapman, Kenneth J., Matthew L. Meuter, Daniel Toy and Lauren Wright (2005), "The Great Divide: Student Versus Faculty Perceptions of Group Dynamics," Marketing Educators' Association Conference, La Jolla, CA.

Meuter, Matthew L. (2005), "Self-Service Technologies: A Research Odyssey," Faculty Consortia at the University of Maastricht, February, Maastricht, Netherlands.

Curran, James M. and Matthew L. Meuter (2004), "An Examination of the Influence of Attitudes and Anticipated Outcomes in Consumer Intentions to Adopt Self-Service Technologies," Frontiers in Services Conference, American Marketing Association, University of Miami, Miami, FL.

Chapman, Kenneth J., Matthew L. Meuter, Dan Toy and Lauren Wright (2004), "Can't We Pick Our Own Groups? The Influence of Group Selection Method on Group Dynamics and Outcomes," Marketing Educators' Association Conference, Las Vegas, NV.

Meuter, Matthew L., Mary Jo Bitner and Amy L. Ostrom (2001), "Consumer Adoption of Self-Service
Technologies: Model Development and Assessment," Frontiers in Services Conference, American Marketing Association, University of Maryland, Washington, DC.

Meuter, Matthew L. (2001), "Consumer Adoption of Self-Service Technologies," 2001 AMA Winter
Educators' Conference, Phoenix, AZ.

Meuter, Matthew L. and James M. Curran (2000), " An Investigation of Waiting Time Acceptability: A
Comparison Between Interpersonal and Technological Based Service Contexts," Frontiers in Services Conference, American Marketing Association, Vanderbilt University, Nashville, TN.

Bitner, Mary Jo, Stephen W. Brown and Matthew L. Meuter (1999), "Technology Infusion in Service
Encounters," Frontiers in Services Conference, American Marketing Association, Vanderbilt University, Nashville, TN.

Matthew L. Meuter (1998), "Customer Participation in Technology-Delivered Services," 1998 AMA Winter
Educators' Conference, Austin, TX.

Meuter, Matthew L. and Mary Jo Bitner (1998), "Self-Service Technologies: Extending Service Frameworks
and Identifying Issues for Research," 1998 AMA Winter Educators' Conference Proceedings, Dhru Grewal and Connie Pechmann, eds., Vol. 9, Chicago, IL: American Marketing Association, 12-19.

Cotton, Chester, John F. McKenna, Stuart Van Auken and Matthew L. Meuter (1998), "Action and Reaction
in the Evolution of Business School Missions: A Double Null Solution," 1998 Academy of Management National Summer Conference, San Diego, CA.

Meuter, Matthew L. and Mary Jo Bitner (1997), "The New Service Encounter: Customer Usage and
Satisfaction with Self-Service Technologies," Frontiers in Services Conference, American Marketing Association, Vanderbilt University, Nashville, TN.

DeBerg, Curtis L., Richard Davis and Matthew L. Meuter (1997), "Service Learning for Business Students:
A Collaboration Among Higher Education, K-12, and Business," National Conference of the Allied Academies Proceedings, JoAnn Carland and Jim Carland, eds., Vol. 1, Cullowhee, NC: Allied Academies, 1-5.