Terms and Conditions/FAQs

Accessing Your Tickets

There are two ways to access your tickets:

Confirmation Page

After you submit your order, a confirmation page will appear indicating that your order is complete. Click the "View Your Tickets" link to access your tickets. From there, you can:

• Print your tickets
• Add them to your digital wallet
• Take a screenshot for easy access

Confirmation Email

Within minutes of completing your order, you'll receive a confirmation email from ubocustomersupport@csuchico.edu. In the Order Details section, click the "View Your Tickets" link. You can then:

• Print your tickets
• Add them to your digital wallet
• Take a screenshot

If you don't see the email in your inbox, please check your junk or spam folders. If you still can't locate the email, contact the University Box Office by phone or visit the venue box office window at the event.

Accessibility

Accessibility Seating

Wheelchair accessible seating is provided for all shows and can be reserved through online booking, in-person visits, or phone orders. This seating ensures that patrons can enjoy the performance while remaining in the comfort of their wheelchairs. Furthermore, we offer several transfer-accessible aisle seats for guests who use wheelchairs and prefer to sit in a standard theater seat. Due to the historic nature of Laxson Auditorium, elevator access to the second floor is not available.

If you require assistance in making these arrangements, please don't hesitate to reach out to the University Box Office at 530-898-6333 or email ubocustomersupport@csuchico.edu.

Accessible Parking & Drop-Off

Accessible parking is available in close proximity to Laxson Auditorium to ensure convenient access for patrons with disabilities.

Accessible Parking Spaces are located in the University's General Parking Lots 1 and 2, both within a short distance of the auditorium. A valid DMV-issued disabled person (DP) placard or license plate is required to park in these designated spaces.

Drop-Off Location: A designated accessible drop-off zone is located in front of the auditorium at the intersection of West 1st Street and Salem Street. A second accessible drop-off area is available where Normal Avenue and West 2nd Street meet the campus. Both locations offer curbside access for patrons using mobility devices or those who may need additional time to enter the venue.

Path of Travel: All routes from the accessible parking areas and drop-off zone to the main entrance are wheelchair accessible.

For the most convenient experience, we recommend arriving early, as accessible spaces are available on a first-come, first-served basis.

ASL Interpretation

Requests for American Sign Language interpretation are welcome for any performance hosted. To ensure proper arrangements are made, please make these requests at least one month before the event. Please note that we may not be able to accommodate last-minute requests.

Laxson Auditorium Assisted Listening Devices

Assisted listening devices for Laxson Auditorium events can be borrowed from the House Manager's Window. To check out a device, please ensure you have your identification handy to provide as collateral. These assisted listening devices are compatible with most corded headphones, offering audio clarity for your convenience during Laxson Auditorium performances.

Service Animals

Service animals are welcome at all campus venues. Service animals are those that fall under the categories defined in titles II and III of the ADA and are individually trained to perform tasks directly related to a person's disability. It's important to note that animals whose primary role is to provide comfort or emotional support no longer meet the criteria for service animals as per the ADA. For additional information, please visit www.ada.gov.

Seating Recommendations for Guests with Service Animals

Laxson Auditorium: Right or left orchestra, outside aisle seats in rows G, K, or N.

Harlen Adams Theatre: Row E, aisle seats on either side.

Arts Recital Hall: Row A or J.

If you have any questions about these or other venues, feel free to contact the University Box Office at 530-898-6333.

Bag Policy

No excessively large bags, purses, or backpacks will be permitted inside the venues. Exceptions will be made for medically necessary items and diaper bags.

All other bags must be 12" x 6" x 12" or smaller.

Box Office Hours (Corner of W. 3rd and Chestnut Streets)

The University Box Office is open Monday through Friday, from 10 a.m. to 5 p.m.

Box Office Item Fee

All tickets include a $2 fee in the listed price, regardless of how they are purchased. This fee helps cover the annual costs of our ticketing software, hardware, and credit card processing.

Cameras/Recording Devices

Casual photography with non-professional, non-flash cell phones is allowed unless otherwise indicated. Please note that video or audio recording is not allowed.

Cancelled Events

In case of a performance cancellation, we will attempt to inform patrons ahead of time by email.

Refunds will be initiated by the University Box Office within 72 hours of the cancellation. If you used a credit or debit card for your ticket purchase, a refund will be automatically credited back to the original card. Regrettably, we are unable to issue refunds to a different card. If your card has been closed since the purchase, kindly contact your credit card company to understand their refund procedure.

For payments made by check, cash, account credit, or any split-tender method, refunds will be processed by check from the University. Please note that this process may take up to five weeks.

Child Ticketing Policy

Children aged 3 and under may sit on a parent's lap during a performance. Children aged 4 and older will need their own ticket and seat for the event. We recommend bringing appropriate ear protection for children attending loud performances. If you have any questions, feel free to contact the University Box Office at your convenience.

Concessions at Laxson Events

Concessions are available at most Laxson Auditorium events, offering beer, wine, soda, water, and light snacks (cookies and nuts) for purchase before the show and at some intermissions.

Be sure to grab a reusable cup so you can enjoy your drink inside the theater!

Discounts

Group Rate

The University Box Office offers discounted rates for groups of 10 or more. Please note that group discounts cannot be combined with other ticket promotions and may not apply to all events. To book group tickets for a specific event, contact the University Box Office at 530-898-6333.

Chico State Student Discount

Chico State Student Discounts are offered to currently enrolled students for most events. Students have the option to buy their tickets in person, online, or over the phone. It is important for students to have their physical Wildcat Student ID on hand and present it alongside their ticket when arriving at the event. If a Wildcat ID is not presented along with the ticket, the box office will adjust the student ticket to the full-priced rate.

For guidance on obtaining your Wildcat ID or replacing a lost one, please visit https://support.csuchico.edu.

Youth Discount

Youth ages 17 and under are eligible for discounted tickets to most events. 

Does Laxson Auditorium have an elevator?

Please be aware that Laxson Auditorium does not have an elevator. If you have purchased balcony seats and are unable to climb the stairs, please inform one of our ushers, and we will be happy to assist you in finding an accessible seat.

Do I need to print my tickets?

No. We can simply scan your ticket directly from your phone. Please ensure that your ticket is displayed on your phone with maximum brightness, and zoom in on the QR code located at the top of the ticket.

Exchange Policy

Exchanges are subject to availability, and price differences may apply. Promotional or discounted tickets may not be eligible for exchange. To exchange tickets for another performance within the season, please contact the University Box Office at least 24 hours before the scheduled performance during regular business hours. A $4 per ticket exchange fee will apply. Exchanges cannot be made at events or on weekends.

How can I purchase tickets?

Tickets are available online at https://csuchicoboxoffice.secure.force.com/ticket/ (until sold out or 1 hour after the start of a performance), by phone at  530-898-6333, and in-person by visiting the University Box Office situated inside Sierra Hall at California State University, Chico, on the corner of West Third Street and Chestnut Street in Chico, CA. See Sierra Hall on Google Maps. 

Laxson Auditorium Seat Numbering

Seating in Laxson Auditorium follows a distinctive numbering system: seats in the right orchestra are even-numbered, seats in the left orchestra are odd-numbered, and the center orchestra seats are numbered consecutively from 100 to 124.

Laxson Seating Map

Late Seating Policy

In the interest of everyone's safety, late arrivals will be seated at the discretion of both the House Manager and the performers. Guests who arrive late may be seated in alternative seats until it is safe to move to their assigned seats.

Lost and Found Policy

If you have lost items, please contact the University Box Office at 530-898-6333 for assistance.

High-profile items, such as wallets, purses, cell phones, keys, credit cards/debit cards, jewelry, or Chico State IDs, found at a performance, will be transferred to the University Police Department after the event. This will enable you to retrieve your misplaced items outside of our regular business hours.

Lost my ticket, what should I do?

Contact the University Box Office or drop by the theatre before the event, and we'll gladly issue you a new ticket.

The University Box Office will provide replacements for physical tickets exclusively to the original purchaser. Kindly bring a form of identification to verify your status as the purchaser. For online orders, we will reissue e-tickets exclusively to the email linked to the purchase.

If you arrive at an event and have misplaced your tickets, simply visit the ticket window or speak to the ticket sellers, and they will assist you in reissuing your ticket.

Parking

To locate campus parking areas, please consult the University Campus Map-Parking; accessible parking can be located by checking the "Accessible Parking Area" box.

Parking permits are required Monday to Friday, between 7:30 a.m. and 10:00 p.m. Guests have the option to pay for parking by downloading the Passport Parking App from the iPhone App Store or Android Google Play. If you have any inquiries, please feel free to reach out to the University Police Department at 530-898-5555.

For information about street parking and parking structures, please visit Go Downtown Chico.

Privacy Policy

The University Box Office at California State University, Chico is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, store, and protect the data you share with us when purchasing tickets or interacting with our services.

Information We Collect

We collect the following types of information when you use our services:

1. Personal Information: Name, email address, phone number, billing and mailing address, and payment information.
2. Transaction Information: Details about events you purchase tickets for, including dates, times, and seating preferences.

How We Use Your Information

We use the information collected to:

• Process ticket purchases and send email confirmations.
• Communicate event updates, changes, or cancellations.
• Provide customer service and respond to inquiries.
• Improve our services and customize your experience.
• Send promotional materials or special offers (you may opt out at any time).

Your Rights

You have the right to:

• Access the your personal data we hold.
• Request corrections to your data if it is inaccurate or incomplete.
• Opt-out of promotional communications through event emails or by calling the University Box Office.

Cookies and Online Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.

Contact Us

If you have any questions about this policy, please contact the Box Office by phone at 530-898-6333 or email at  ubocustomersupport@csuchico.edu.

Thank you for trusting the University Box Office. We value your privacy and are dedicated to providing a secure and enjoyable ticketing experience!

Refunds Policy

Programs, artists, dates, and times are subject to change. Refunds will not be issued due to illness, weather conditions, or inability to attend. All ticket sales are final. Refunds are only available if a performance is canceled and will be issued only to the original purchaser.

Seating

Event seating options may vary depending on the performance, presenter, or location. Here are the common seating options provided by the University Box Office.

General Admission Seating: Attendees are free to choose any available seat within open sections staffed by ushers.

Reserved Seating: Guests with reserved seats will be guided to the designated locations specified on their tickets. Those desiring seat changes should visit the University Box Office to facilitate the exchange.

Tiered Seating Overview: The Tiered Seating House is structured into three tiers—A, B, and C.

• Tier A: Our premier seats, offering the best combination of sound quality and sightlines.
• Tier B: Seats that provide a balance of sound quality and stage visibility.
• Tier C: Budget-friendly seating that offers value while still providing a quality concert experience.

Seating Charts

Third Party Ticketing Websites (Scalper Sites)

When you buy tickets through the University Box Office, you are making a direct purchase from California State University, Chico's official ticketing outlet for Chico Performances, North State Symphony, Wildcat Athletics, and the School of the Arts. This guarantees the authenticity of your tickets and ensures that you won't be charged excessive prices and that you will have a valid ticket.

Exercise caution when dealing with third-party scalper websites that manipulate and inflate ticket prices. Do not automatically assume that the top result in a Google search is accurate. If you have any questions or concerns, please reach out to us before finalizing your purchase. Our team is available to assist you.

Please note that if you acquire tickets through one of these websites, we are unable to assist you in case of non-delivery, ticket invalidity, or event cancellation.

Venue Information

Laxson Auditorium: The ticket window opens one hour before the performance starts. The Laxson Lobby and Concessions stands open forty-five minutes before the performances, offering beer, wine, soda, water, and cookies. Seating begins thirty minutes prior to the start time.

Recital Hall: The ticket window opens one hour before the performance. Seating starts thirty minutes before the performance begins.

Harlen Adams Theatre: The box office opens one hour before the performance. Seating begins thirty minutes prior to the start time.

Wismer Theatre: Ticket sales open sixty minutes before the performance. Seating starts thirty minutes prior to the performance.

Rowland Taylor Recital Hall: Ticket sales open sixty minutes before the performance. Seating begins thirty minutes prior to the start time.

Acker Gymnasium, Nettleton Stadium, and Soccer Stadium: Ticket sales open sixty minutes before the start of the first game. Associated Students offers concessions at most games starting one hour before the start of the game. Hot dogs, sodas, nachos, popcorn, and more.

What payment methods do you accept?

We accept cash, checks, chip-enabled credit cards, Apple Pay, Google Wallet, and tap-to-pay contactless transactions.

Why is the venue so hot/cold?

Controlling the temperature in a large building with many people can be challenging, as the presence of a crowd tends to raise the air temperature. If you find the space cool when you first enter, expect it to warm up quickly as the theater fills. If the temperature becomes uncomfortable, whether too warm or too cool, please let an usher know so they can inform the staff.