Emergency Alerts and Updates

Chico State Alerts FAQ

What is Chico State Alerts?

Chico State Alerts is a service that CSU, Chico uses to contact students, faculty and staff in the event of a campus emergency or a crisis situation. The system can contact you via telephone, cell phone, text message (SMS) to a mobile device or by email. The system is maintained by the University and will only be used in an emergency or periodical testing of the system.

How does Chico State Alerts work?

During an emergency affecting the University, the notification system will begin cycling through the contact information you entered into the system and deliver you a message with details about the event. Chico State Alerts will continue cycling through your contact information in an attempt to reach you by all methods that you have provided in your contact information.

What constitutes an emergency?

Very serious incidents and dangerous situations that would jeopardize the health and safety of the campus community. Emergencies are determined by the University Police Department, the University President and Vice Presidents according to best practices established by state and federal emergency services. You will not be contacted by Chico State Alerts unless a serious incident warrants your immediate attention, or a periodic test is being conducted.

Can I choose the methods in which I am notified?

Yes. You are given an opportunity to choose whether you want to receive notifications via telephone, text message (SMS).  Chico State Alerts will automatically send an alert email to your Chico State email. 

Why should I subscribe?

To become aware of any emergency or crisis situation on campus and know how to respond to be safe.

How do I subscribe for Chico State Alerts?

If you are a current student, faculty or staff member:

Click on the 'Chico State Alerts Login' button located in sidebar. You need your portal ID and password to get started. Then you will be guided through the process of subscribing to the service. Once you are finished, the system will send you a test message to the email address you provide with the contact information you entered. If you do not receive a test message in 24 hours, log back into the system and validate your contact information. You can log back into the system anytime to change, add or delete your contact information.

Can I change my contact preferences?

Yes. You can log back into the system, add or delete your contact information.

Will this cost me anything?

The University offers this service for free. If you choose to receive a notice by text message, your service provider's normal text messaging fees will apply.

Does the service work on multiple cell phone networks?


Do I need to install software on my phone?

No. The system uses industry standard SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly.

Will I receive unsolicited messages ("SPAM") on my mobile phone or email account?

No. Chico State Alerts is only used in case of an emergency or during required periodical testing of the system. Your emergency contact information will be safeguarded and not shared with anyone.

How do I unsubscribe (remove myself) from receiving emergency notifications?

You may unsubscribe from telephone alerts, text messaging alerts (SMS), or additional email alerts by deleting the information in each respective data field.  You cannot remove the Chico State email from the notification system. 

What if I don't get the campus-wide test message?

 If your data appears to be correct, but you did not receive a notification, please email the EHS Office at EHSAdmin@csuchico.edu and include your ID number. 

Telephone call
  • Log back into the system using 'Chico State Alerts Login' button located in sidebar.
  • Make sure that you entered a working telephone number for the system to call.
  • If not, please enter a valid 10-digit telephone number
Text Message (SMS)
  • Log back into the system using 'Chico State Alerts Login' button located in sidebar.
  • Make sure that you entered a valid mobile device number for text messages.
  • Make sure your mobile service allows text messaging.
  • Make sure you entered a valid email address in the email field.
  • If not, enter a valid email address. When you submit your changes, another confirmation message will be sent.
  • If your e-mail address is an off-campus account, check your SPAM/Junk e-mail filter and consider adding an exception or whitelist entry for the system's address:  EmerNotificationSyst@csuchico.edu