Troubleshooting Tips
What can I do if I didn't receive a confirmation message after I subscribed to the service?
- Please allow up to 24 hours to receive the confirmation message.
- If you have waited 24 hours, log back into the system using 'Chico State Alerts Login' located in sidebar.
- Make sure you entered a valid email address in the email field.
- If not, enter a valid email address. When you submit your changes, another confirmation will be sent.
Is there any way to test my phone to see if SMS text messaging works?
Have a friend send you a text message, and send one in reply. If either does not work, check with your provider as to what your plan or service includes.
What if I don't get the campus-wide test message?
If you did not receive a...
Telephone call
- Log back into the system using 'Chico State Alerts Login' button located in sidebar.
- Make sure that you entered a working telephone number for the system to call.
- If not, please enter a valid 10-digit telephone number
Text Message (SMS)
- Log back into the system using 'Chico State Alerts Login' button located in sidebar.
- Make sure that you entered a valid mobile device number for text messages.
- Make sure your mobile service allows text messaging.
E-mail
- Make sure you entered a valid email address in the email field.
- If not, enter a valid email address. When you submit your changes, another confirmation message will be sent.
- If your e-mail address is an off-campus account, check your SPAM/Junk e-mail filter and consider adding an exception or whitelist entry for the system's address: swnalert@sendwordnow.com
If after completing these steps you are not able to receive a test call, students can call Student Computing at 898-HELP (4357) or faculty and staff can call User Services at 530-898-6000 for support.