FAQ

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• What should I do the first time I log into Concur Travel ?

  Review your profile for completeness and accuracy.

• What if I book outside of Concur Travel & Expense? How do I get reimbursed?

  An expense report can be initiated from an approved request and submitted to obtain reimbursement. However, by not booking through Concur you will lose some of the efficiencies and negotiated rates that the system provides.

• Will someone else be able to make my travel arrangements for me?

  Yes. You can assign access in your profile to as many travel arrangers as you need. Go to your Profile and either scroll down the page to the “Assistants and Travel Arrangers” section, or click “Assistants/Arrangers” from the My Profile menu on the left side of the page. Click Add an Assistant to add the person who you would like to authorize to book your travel. This person can update your profile and make any travel arrangements for you. Check the box to set as someone who can book travel. Arrangers or assistants must have their own login.

• Will someone else be able to create my request and expense reports for me?

  Yes. A delegate can create requests and expense reports on a traveler's behalf. The delegate can create the reports but the traveler is required to submit the request or expense report. The submission process fulfills the signature step.

• How do I know where my submission is in the process?

  You can obtain real time information about where your submission is in the process flow. For requests, choose request tab and review status of each request listed. For expense reports, choose expense tab and you will see the status noted on the expense reports tile. Statuses include:

  • Not submitted – awaiting submission by traveler.
  • Submitted, pending reports to approval – awaiting “one up”/reports to approval.
  • Pending cost object approval – awaiting minimum signature authority defined by campus (for requests).
  • Approved – all necessary approvals obtained.
  • Pending accounting review – expense report is in queue for Accounts Payable review to process payment.
  • Sent back to user – when a report or request is sent back for correction or missing information. After corrections are made the transaction must be submitted again for another cycle of review/approval.
  • Sent for payment – when Accounts Payable review is complete and it has been forward to last step of processing payment/recording in our accounting system.