FREQUENTLY ASKED QUESTIONS -- ONLINE COURSES

FAQs – GENERAL

Are Exam Services Available For Online Courses?

Proctoring Services:

Proctoring via Zoom is available for students taking online courses. Please continue to make your exam requests through ARC Go! Please note that instructors are doing their best and if your accommodation time has not been extended on Canvas (or another format), please email your instructor as soon as possible and include arcdept@csuchico.edu so that we are aware of the issue. 

When taking an exam at home, if you have distraction-reduced environment as an accommodation appointed by your Accessibility Advisor, we highly recommend you establish a distraction-reduced environment prior to beginning your online exam.

Kurzweil Exams:

Kurzweil exams may be administered via Zoom proctoring and use of your personal computer as long as you have Chrome as your browser. However, if you would like to use this, please see the information below to make a request.

Zoom Proctoring & Reader Services:

If you have Reader Services or would like ARC staff to remote proctor your exam via Zoom, please make your exam request through ARC Go! AND send an email to arcdept@csuchico.edu with the following details:

You will be contacted with a Zoom appointment link and ARC staff will retrieve testing details from your instructor. Please send this request with at least three days’ notice so that we have time to get the information needed.

If I Use A Note Taker, Will I Still Have A Note Taker For Online Courses?

If you utilize note taker services for in-person instruction, you may do so for online instruction. Please refer to the ARC Go! tutorials, “How to Request Accommodations” and “How to Request Peer Note Taking” on the ARC Go! website(opens in new window). If you have questions or need additional assistance, feel free to email your Accessibility Advisor directly or email ARC at arcdept@csuchico.edu.  

FAQs – INSTRUCTORS

How Do I Extend an ARC Student’s Exam Time On Canvas?

Instructions on how to extend time for exams and quizzes are available through the Canvas Knowledge Base Article(opens in new window) as well as this Canvas Tutorial(opens in new window). Additional Canvas support is available through the service Academic Technology (ATEC).

If The Class is Completing the Exam Through Zoom and an ARC Student Needs Extra Time, Do You Offer Proctoring?

Yes, we have staff available for Zoom proctoring sessions during business hours. Please have the student email ARC with the date and time of the exam. We will review the ARC Go! portal to verify your specified testing details to correctly administer the exam.

Can Students Who Are Not Registered With ARC Test In Our Office For Missed Exams?

Unfortunately, we are only able to accommodate students who are fully registered with ARC for accommodations. If a student is interested in applying, please have them visit the ARC website and click “Apply Here" to register for services.

FAQs – STUDENTS

Do I Need To Request Online Tests Through ARC Go?

Yes. Please continue to request quizzes and exams through the ARC Go! portal so that instructors are notified about your accommodations.

How Do I Access Kurzweil Or Other Specialized Accommodations?

Kurzweil:

Kurzweil exams can be provided as long as you have Chrome as your browser. Please see the details below for requesting Reader and Zoom proctoring.

Zoom Proctoring & Reader Services:

If you have Reader Services or would like ARC staff to remote proctor your exam via Zoom, please make your exam request through ARC Go! AND send an email to arcdept@csuchico.edu with the following details:

You will be contacted with a Zoom appointment link and ARC staff will retrieve testing details from your instructor. Please send this request with at least three days’ notice so that we can have time to get the information needed.

What If My Time Is Not Extended On Canvas For A Quiz Or Exam?

If you notice it before you start the test, please contact your instructor immediately and email our Testing Coordinator, Alexis (Alex) Garcia, at agarcia197@csuchico.edu. 

If you have already started the test, please continue and do your best. Follow up immediately with your instructor and Alex.

If I Use A Note Taker, Will I Still Have A Note Taker For Online Instruction?

If you utilize note taker services for in-person instruction, you may do so for online instruction. Please refer to the ARC Go! tutorials, “How to Request Accommodations” and “How to Request Peer Note Taking” on the ARC Go! website(opens in new window). If you have questions or need additional assistance, feel free to email your Accessibility Advisor directly or email ARC at arcdept@csuchico.edu.