VIRTUAL FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS – GENERAL

Is ARC Still Open?

Accessibility Resource Center (ARC) staff are working remotely and are here to help! Please feel free to contact ARC via email at arcdept@csuchico.edu or phone 530-898-5959. For technology-related accommodation questions, please contact the Office of Accessible Technology and Services (OATS) via email at oats@csuchico.edu or phone 530-898-6532.

Will ARC Be Open And Available For Testers Who Need Additional Support Or Specialized Services?

Proctoring Services:

We are unable to provide in-person proctoring services until further notice. Please continue to make your exam requests through ARC Go! Please note that instructors are doing their best and if your accommodation time has not been extended on Blackboard (or another format), please email your instructor as soon as possible and cc arcdept@csuchico.edu so that we are aware of the issue. 

When taking an exam at home, if you have distraction reduced environment as an accommodation appointed by your advisor, we highly recommend you establish a distraction reduced environment prior to beginning your online exam.

Kurzweil Exams:

Kurzweil exams can now be administered via Zoom proctoring and use of your personal computer as long as you have Chrome as your browser. However, if you would like to use this, please see the information below to make a request.

Zoom Proctoring & Reader Services:

If you have Reader Services or would like ARC staff to remote proctor your exam via Zoom, please make your exam request through ARC Go! AND send an email to arcdept@csuchico.edu with the following details:

Name:

Course:

Instructor:

Exam date:

Exam time:

You will be contacted with a Zoom appointment link and ARC staff will retrieve testing details from your instructor. Please send this request with at least three days’ notice so that we have time to gain the information needed.

If I Use A Note Taker, Will I Still Have A Note Taker For Online Instruction?

If you were utilizing note taker services for in-person instruction, you may continue to do so for online instruction. Please refer to the ARC Go! tutorials, “How to Request Accommodations” and “How to Request Peer Note Taking” on the ARC Go! website(opens in new window). If you have questions or need additional assistance, feel free to email your advisor directly or email Accessibility Resource Center at arcdept@csuchico.edu.  

How Can Students Access Their ARC Advisor?

ARC advisors are available via ZOOM or phone appointment. Please email your ARC advisor directly or arcdept@csuchico.edu.

FREQUENTLY ASKED QUESTIONS – INSTRUCTORS

How Do I Extend an ARC Student’s Exam Time On Blackboard?

Please visit the Technology and Learning Program (TLP)(opens in new window) website and click “Keep Teaching Webinars” for training.

If The Class is Completing the Exam Through Zoom and an ARC Student Needs Extra Time, Do You Offer Proctoring?

Yes, we have staff available for Zoom proctoring sessions. Please have the student email ARC with the date and time of the exam. We will review the ARC Go! portal to verify your specified testing details to correctly administer the exam.

Can Students Who Are Not Registered With ARC Test In Our Office For Missed Exams?

Unfortunately, we are only able to accommodate students who are fully registered with ARC for accommodations. If a student is interested in applying, please have them visit the ARC website and click “Apply Here.”

FREQUENTLY ASKED QUESTIONS – STUDENTS

Do I Need To Request Online Tests Through ARC Go!

Yes. Please continue to request quizzes and exams through the ARC Go! portal so that instructors are notified about your accommodations.

How Do I Access Kurzweil Or Other Specialized Accommodations?

Kurzweil:

Kurzweil exams can be provided as long as you have Chrome as your browser. Please see the details below for requesting Reader and Zoom proctoring.

Zoom Proctoring & Reader Services:

If you have Reader Services or would like ARC staff to remote proctor your exam via Zoom, please make your exam request through ARC Go! AND send an email to arcdept@csuchico.edu with the following details:

Name:

Course:

Instructor:

Exam date:

Exam time:

You will be contacted with a Zoom appointment link and ARC staff will retrieve testing details from your instructor. Please send this request with at least three days’ notice so that we can have time to gain the information needed.

What If My Time Is Not Extended On Blackboard For A Quiz Or Exam?

If you notice it before you start the test, please contact your instructor immediately and email our Testing Coordinator, Nicole Clift, at nkclift@csuchico.edu.

If you have already started the test, please continue and do your best. Follow up immediately with your instructor and Nicole.

If I Use A Note Taker, Will I Still Have A Note Taker For Online Instruction?

If you were utilizing note taker services for in-person instruction, you may continue to do so for online instruction. Please refer to the ARC Go! tutorials, “How to Request Accommodations” and “How to Request Peer Note Taking” on the ARC Go! website. If you have questions or need additional assistance, feel free to email your advisor directly or email Accessibility Resource Center at arcdept@csuchico.edu.  

What If I Have Housing Accommodation Questions Or Updates?

Please email us at arcdept@csuchico.edu