University Box Office

Frequently Asked Questions

  • Accessibility

    Accessibility Seating

    Wheelchair accessible seating is provided for all shows and can be reserved through online booking, in-person visits, or phone orders. This seating ensures that patrons can enjoy the performance while remaining in the comfort of their own wheelchairs. Furthermore, we offer several transfer-accessible aisle seats for guests who use wheelchairs and prefer to sit in a standard theater seat.

    If you require assistance in making these arrangements, please don't hesitate to reach out to the University Box Office at 530-898-6333 or email ubocustomersupport@csuchico.edu.

    ASL Interpretation

    Requests for American Sign Language interpretation are welcome for any performance hosted. To ensure proper arrangements are made, please make these requests at least one month prior to the event. Please note that we may not be able to accommodate last-minute requests. 

    Laxson Auditorium Assisted Listening Devices
    Assisted listening devices for Laxson Auditorium events can be borrowed from the House Manager Window. To check out a device, please ensure you have your identification handy to provide as collateral. These assisted listening devices are compatible with most corded headphones, offering audio clarity for your convenience during Laxson Auditorium performances.
    Service Animals 
    Service animals are welcomed at all campus venues. Service animals are those that fall under the categories defined in titles II and III of the ADA and are individually trained to perform tasks directly related to a person's disability. It's important to note that animals whose primary role is to provide comfort or emotional support no longer meet the criteria for service animals as per the ADA. For additional information, please visit www.ada.gov.
  • Box Office Hours
    • Summer Hours (June 3,2024-August 17,2024): Monday to Thursday, from 10 a.m. to 5 p.m.

    Additionally, venue ticket windows open one hour before each performance, exclusively for Will Call pickup and ticket sales related to that specific performance.

  • cameras/recording devices
    Casual photography with non-professional, non-flash cell phones is allowed unless otherwise indicated. Please note that video recording is not permitted.
  • Cancelled Events

    In case of a performance cancellation, we will attempt to inform patrons ahead of time by email.

    Refunds will be initiated by the University Box Office within 72 hours of the cancellation. Please be aware that convenience charges are non-refundable. If you used a credit or debit card for your ticket purchase, the refund will be automatically credited back to the original card. Regrettably, we are unable to issue refunds to a different card. If your card has been closed since the purchase, kindly contact your credit card company to understand their refund procedure.

    For payments made by check, cash, account credit, or any split-tender method, refunds will be processed by check from the University. Please note that this process may take up to five weeks.

  • Box Office Item Fee
    Effective July 1, 2024, the box office will replace the $8 per order convenience charge with a $2 per ticket Box Office Item fee. This fee helps cover the yearly expenses of our ticketing software and credit card processing. The $2 fee will be included in the ticket price; however, it cannot be discounted even when other discounts apply.
  • Discounts

    Group Rate

    The University Box Office provides group rate discounts for specific events when you have a group of 10 or more attendees. It's important to note that group rates cannot be combined with any other ticket discounts. To arrange group tickets for a particular event, please contact the University Box Office at 530-898-6333.

    Chico State Student Discount

    Chico State Student Discounts are offered to currently enrolled students for most events. Students have the option to buy their tickets in person, online, or over the phone. It is important for students to have their physical Wildcat Student ID on hand and present it alongside their ticket when arriving at the event. If a Wildcat ID is not presented along with the ticket, the box office will adjust the student ticket to the full-priced rate.

    For guidance on obtaining your Wildcat ID or replacing a lost one, please visit https://support.csuchico.edu.

    Chico Performances Member Donors

    Chico Performances Member Donors are entitled to discounts corresponding to their contribution level. To find out more about becoming a Chico Performances Member Donor, please visit https://www.chicoperformances.com/membership-and-subscription.php.

  • Does Laxson Auditorium have an Elevator?
    Please be aware that Laxson Auditorium does not have an elevator. If you have purchased balcony seats and are unable to climb the stairs, please inform one of our ushers, and we will be happy to assist you in finding an accessible seat.
  • Do I need to print my tickets if I ordered online?
    No. We can simply scan your ticket directly from your phone. Please ensure that your ticket is displayed on your phone with maximum brightness, and zoom in on the QR code located at the top of the ticket.
  • Exchange Policy

    To exchange tickets for another performance within the season, please contact the Box Office at least 24 hours before the performance during business hours. There is a $4 per ticket exchange fee. For phone exchanges, an $8 convenience charge will apply. Please note that exchanges are not available on Saturdays, Sundays, or at the event venue.

    Chico Performance Memberswill have exchange fees and convenience charges waived for the duration of the season they are a member of. To learn more about the benefits of becoming a Chico Performances member, please click here(opens in new window).

  • How can I purchase tickets?

    Online

    Tickets can be purchased online. Tickets are available online until sold out or three hours before the start of a performance.

    Online at https://csuchicoboxoffice.secure.force.com/ticket/ 

    By phone

    (530) 898-6333 

    In-person

    Tickets may be purchased in person at the University Box Office. We are located on the corner of Third and Chestnut Streets, Chico CA. inside Sierra Hall.

  • How will I receive my tickets?

    Purchasing tickets online: You'll receive an email confirmation with digital tickets within five minutes of placing your order. The PDF attachment can be found at the bottom of the email confirmation. The email will come from ubocustomersupport@csuchico.edu.

    Purchasing tickets at the Box Office: You can choose to receive either physical tickets or digital tickets via email.

    Purchasing tickets by phone: You have the option to receive physical tickets by mail or digital tickets by email. Please be aware that if you opt for mailed tickets, we require eight business days for mailing. Tickets with less than 8 business days will be sent via email.

  • In Laxson Auditorium, my tickets are for seats R 2, 4, 6, and 8. Are these seats next to each other?
    Yes, all seats on the right side of the theater are even numbered, while seats on the left side are odd numbered. Seats in the center orchestra are numbered consecutively from 100 to 124.
  • Late Seating Policy

    In the interest of everyone's safety, late arrivals will be seated at the discretion of both the House Manager and the performers. Late-arriving guests may be seated in alternative seats rather than their originally reserved ones. When it is safe to do so, feel free to request assistance from an usher in locating your designated seat.

  • Lost and Found Policy

    If you have lost items, please contact the University Box Office at 530-898-6333 for assistance.

    High-profile items, such as wallets, purses, cell phones, keys, credit cards/debit cards, jewelry, or Chico State IDs, found at a performance, will be transferred to the University Police Department after the event. This will enable you to retrieve your misplaced items outside of our regular business hours.

  • I lost my ticket, what should I do?

    Contact the University Box Office or drop by the theatre before the event, and we'll gladly issue you a new ticket.

    The University Box Office will provide replacements for physical tickets exclusively to the original purchaser. Kindly bring a form of identification to verify your status as the purchaser. For online orders, we will reissue e-tickets exclusively to the email linked to the purchase.

    If you arrive at an event and have misplaced your tickets, simply visit the ticket window or speak to the ticket sellers, and they will assist you in reissuing your ticket.


  • Media Requests
    For all media access requests, please contact Elizabeth Shy, our Marketing Manager, at eshy@csuchico.edu.
  • Parking

    To locate campus parking areas, please consult the University Campus Map-Parking(opens in new window). For accessible parking locations, select “Accessibility” to turn on the map feature, or download an accessible parking areas map (PDF) (PDF) to view accessible parking locations.  

    Parking permits are required Monday to Friday, between 7:30 a.m. and 10:00 p.m. Guests have the option to pay for parking by downloading the Passport Parking App(opens in new window) from the iPhone App Store or Android Google Play. If you have any inquiries, please feel free to reach out to the University Police Department at 530-898-5555.

    For information about street parking and parking structures, you can visit the Go Downtown Chico-Parking webpage (opens in new window).

  • Refunds Policy

    Tickets are non-refundable, and no credits will be provided for unused tickets.

  • Seating

    General Admission Seating: Attendees are free to choose any available seat within open sections staffed by ushers.

    Reserved Seating: Guests with reserved seats will be guided to the designated locations specified on their tickets. Those desiring seat changes should visit the University Box Office to facilitate the exchange.

    Tiered Seating Overview: The Tiered Seating House is structured into three tiers—A, B, and C.

    • Tier A: Tier A seats offer a prime view of the stage, these seats are highly desirable.
    • Tier B: Tier B seats provide a good balance of sound quality and stage visibility.
    • Tier C: Tier C are considered good seats; however, it's important to note that they are furthest seats from the stage. 

    Seating Charts(opens in new window)
  • Third Party Ticketing Websites (Scalper Sites)

    When you buy tickets through the University Box Office, you are making a direct purchase from California State University, Chico's official ticketing outlet for Chico Performances, North State Symphony, Wildcat Athletics, and the School of the Arts. This guarantees the authenticity of your tickets and ensures that you won't be charged excessive prices and that you will have a valid ticket.

    Exercise caution when dealing with third-party scalper websites that manipulate and inflate ticket prices. Do not automatically assume that the top result in a Google search is accurate. If you have any questions or concerns, please reach out to us before finalizing your purchase. Our team is available to assist you.

    Please note that if you acquire tickets through one of these websites, we are unable to assist you in case of non-delivery, ticket invalidity, or event cancellation.

  • Venue Information

    Laxson Auditorium:The ticket window will open one hour prior to the start of the performance. Laxson Lobby and Concessions will be accessible forty-five minutes before the performances and offer a selection of beer, wine, soda, water, and cookies. Seating in Laxson Auditorium will commence thirty minutes prior to the performance start time.

    Arts Recital Hall: Ticket window will open one hour prior to the start of the performance. Seating will commence thirty minutes prior to the performance start time.

    Harlen Adams Theatre: The box Office window will open one hour minutes prior to the start of the performance. Seating will commence 30 minutes prior to the performance start time.

    Wismer Theatre: Ticket sales will open 60 minutes prior to the start of the performance. Seating will commence 30 minutes prior to the performance start time.

    Rowland Taylor Recital Hall: Ticket sales will open 60 minutes prior to the start of the performance. Seating will commence 30 minutes prior to the performance start time.

    Acker Gymnasium, Nettleton Stadium, and Soccer Stadium: Ticket sales will open 60 minutes prior to the start of the first game. 

  • What payment methods do you accept?

    At the Box Office, we accept payments in the form of cash, checks, American Express, Visa, MasterCard, and Discover.

    For phone transactions, we accept American Express, Visa, MasterCard, and Discover.

    When purchasing online, we accept American Express, Visa, MasterCard, and Discover.

  • Why is the venue so hot/cold?
    Maintaining the temperature in a large building filled with people can be challenging, as the presence of numerous individuals tends to increase the air temperature. If you notice a cool environment upon entering the building, anticipate that the temperature will rise rapidly as the theater fills up. Should you feel that the theater is either too warm or too cool, please inform an usher for assistance.