University Box Office

General Information

Reopening with Health & Safety in Mind

Following guidelines from the State of California and the University, Chico Performances audience members ages 12 and older must be fully vaccinated or obtain a negative COVID-19 test within 72-hours of the event. By purchasing your ticket, you attest to your vaccination status or agree to test requirements.

Please be prepared to present a vaccination card, a myvaccinerecord.cdph.ca.gov(opens in new window) QR square, or proof of a negative test prior to entering the venue. Regardless of vaccination status, everyone is required to wear masks on the Chico State campus. We ask for continued flexibility as requirements are subject to change.

More information about Chico State’s COVID-19 policies and requirements is available here(opens in new window).

  • Purchasing Tickets

    Online

    Tickets may be purchased online tickets. Tickets are available online until sold out or three hours before the start of a performance.

    Online at https://csuchicoboxoffice.secure.force.com/ticket/ 

    By phone

    (530) 898-6333 (The University Box Office only has three phone lines available. If you can't get through please try calling us back)

    In-person

    Tickets may be purchased in person at the University Box Office on the corner of Third and Chestnut Streets, Chico CA. inside Sierra Hall (Map).

  • Will Call Tickets

    You may pick up your will-call tickets in advance at the University Box Office during business hours. Will-call tickets will be taken to the venue and become available one hour before the event. For North State Symphony concerts that have pre talks, will-call tickets become available two hours before the event. Please have your confirmation number or photo identification when picking up your tickets.

    Patrons must present a valid photo ID and a purchase confirmation number.

  • Exchanges

    Ticket exchanges can be done at the University Box Office, Monday through Friday from 10 a.m. to 6 p.m. Exchanges are $3 per ticket and must be done 24 hours or more before the event. Tickets must be turned in at the time of exchange or no exchange will be made.

    Exchanges will not be done on Saturday or Sunday.

  • Online and Phone Service Charge

    A $4 per order fee applies to all phone and online orders. Online orders have an additional per ticket convenience charge.

    All fees are non-refundable.

  • Ticket Information

    Tier A: The best seats you can purchase. One price for all guests.

    Tier B: Standard Seating 

    Tier C: Economy Seating. Chico State Students may purchase one student ticket per event from Tier C. A Valid Chico State ID must be present at the event or you will be charged the full price of the ticket.

  • Group Rates

    The University Box Office offers group rate discounts to selected events. Group rates are not available with any other ticket discount. For more information about group ticket purchases, please call the University Box Office at 530-898-6333.

  • Accommodations

    CSU, Chico venues offer a wide selection of services, including special needs seating and assisted listening devices. For information regarding accessible seating or to purchase accessible seats, please call 530-898-6856. 

  • Parking

    For campus parking locations please refer to the University Campus Map-Parking.

    Parking permits are required Monday through Friday 7:30 a.m. to 10:00 p.m. Guests can pay for parking by downloading Passport Parking App for free from the iPhone App Store and Android Google Play. Mobile web services are also available by visiting Passport Parking(opens in new window). Please direct any questions to the University Police Department at 530-898-5555.

    Information regarding street parking and parking structures can be found on the Go Downtown Chico Website.

  • Late Seating

    For the safety of everyone, latecomers will be seated at the discretion of the House Manager & performers. Late guests may be accommodated in seats other than originally reserved. When it is safe, you may ask an usher for assistance in finding your purchased seat. 

  • Venue Information

    Laxson Auditorium: Box Office and Will-Call opens 60 minutes before the performance start time. Laxson Lobby and Concessions open 45 minutes before performances and serves beer, wine, soda, water, and cookies. Laxson seating will begins 30 minutes before performance start time.

    Arts Recital Hall: Box Office and Will-Call opens 60 minutes before the performance start time. Seating begins 30 minutes before performance start time.

    Harlen Adams Theatre: Box Office and Will-Call opens 60 minutes before the performance start time. Seating begins 30 minutes before performance start time.

    Wismer Theatre: Box Office and Will-Call opens 60 minutes before the performance start time. Seating begins 30 minutes before performance start time.

    Rowland Taylor Recital Hall: Box Office and Will-Call opens 60 minutes before the performance start time. Seating begins 30 minutes before performance start time.

    Acker Gymnasium, Nettleton Stadium, and Soccer Stadium: Box Office, Will-Call and gates open 60 minutes before the start time.  

  • Electronic Devices

    Cameras and recording equipment are not allowed in any of the theaters on campus. All cell phones, pagers, and alarms must be turned off during the performance.