Classroom Technology Services

Frequently Asked Questions

What do I do if the computer is asking for a password?

On the login screen, click on the power button icon in the lower right corner. Select "restart" from the pop up menu. 

The computer will log in automatically after it has restarted.

What is Deep Freeze?

Deep Freeze is a security software installed on all classroom computers. The primary function of the software is to prevent unauthorized changes from being made permanent. Deep Freeze maintains consistent settings on all classroom PCs across the campus. Restarting the PC restores all settings and software to the defaults. 

What happens to data if I save it to the hard drive on the computers in a classroom?

Data should be saved to a USB flash drive or uploaded to Box. Files can also be saved to a network file server or on the thawspace of the PC. There is a desktop link to the thawspace called "Save Documents Here," this folder is not erased by Deep Freeze. Documents stored here will remain on the computer, but they are not protected. Any user can delete files within the thawspace. Please only use the folder to temporarily store files. 

Do I leave the computer on or turn it off when I'm done using the it?

Please leave the computer on. The classroom computers automatically start and shut down daily. Leaving the computer on minimizes start up time for the next user. It also allows the computers to automatically download critical updates and virus scanner definitions at night. If you have logged into any service, please restart the PC to clear all cached data.

Can I play a DVD?

All computers in centrally supported classrooms have a DVD-ROM drive capable of playing either CDs or DVDs. After you put a DVD into the computer, please select the VLC media player from the start menu or desktop. Within VLC, select Media in the upper right corner, then choose Open Disc. Press play to start the DVD. On the controller select the PC as the video source, and the DVD movie will be projected to your class. 

Can I install software on classroom computers?

Many faculty find it a great aid to have a computer in the classroom, especially for presentations and internet access. The computers in centrally supported classrooms are intended as basic standardized devices that provide the standard suite of campus software. In this configuration they are able to support most faculty needs. Unfortunately, it is not feasible for us to maintain each individual classroom computer with its own independent set of software. Visit our software page to view the standard configuration for classroom computers. 

If you have free or open source software you'd like included in the default PC configuration, send us an e-mail. Please note that we cannot guarantee requested software will work with all campus services when installed. For software that requires a license, please contact ITSS about the Virtual Software Library(opens in new window)

Please note that an ITPR(opens in new window) must be filed for all software in use on campus. 

How do I access Box on a classroom PC?

To access your Box drive from a classroom computer you will need to login into the Box portal(opens in new window). Once you login to Box, you can upload and manage your files from the website. 

I’m looking to purchase some equipment. What do you recommend?

Projector

  • Panasonic PT-RZ570WU or Epson Pro G7400U - Appropriate for a standard-sized classroom.
  • Sony VPL-FHZ700L - For Larger Venues.
  • Casio XJ-UT310WN - For short throw projection. Mounting is required to be directly below or above a flat surface. This projector is not recommended for screens due to distortion from the displayed image.

Video Conference Camera

  • Logitech C920 - For small groups.
  • Aver VC520+ - For mid range to larger rooms.
  • PTZ Optics 20X USB - For installations with touch panel control.
  • Panasonic AW-HE130 HD - For installations that require broadcast quality and touch panel control. 

Microphone

  • CAD U7 - USB omnidirectional for multiple speakers.
  • RevoLabs xTAG USB - Lav for a single speaker.
  • RevoLabs 2-Channel HD - For an installed system. 
  • Aver Full Duplex Microphone Array - Included with VC520+ package.
  • Shure MXA910 Ceiling Array - For installations in larger venues. 

LCD TV

  • NEC - E805 (Large Commercial Grade TV)
  • Sharp - PN602B (Touch Screen Display)
  • Sharp - LC80LE661U (Large Consumer Grade TV)

Document Camera

  • HoverCam Ultra8 - Supports USB, VGA, & HDMI (Serial Control Available).
  • Epson DC-13 & DC-21 - Supports USB, VGA, & HDMI.

Wireless Mirroring

  • Kramer Via Go - Airplay, Android, & Windows supported.
  • Wolfvision Cynap - Airplay, Miracast, & Windows supported.

Control Systems

Please contact us regarding control systems.