Adapting to new ways of teaching and learning in light of COVID-19 is a shared adventure for all of us. We know there will be some confusion and frustration as we all adapt—please don’t be discouraged. Your faculty are working hard to help you finish your courses successfully, and the University has ramped up multiple forms of extra support.

The Keep Learning website is a one-stop-shop with everything students need to finish the semester successfully, including advice from experienced distance learners. The site provides students tips, best practices, and resources for online learning. You can also get to know the software being used in your courses and the many free tools available to you.

The Keep Learning support team is available live Monday–Friday, 8 a.m. to 7 p.m. to answer questions and teach you how to use these online tools. Please make use of this great resource!

Keep Learning

• IT Support Services will provide comprehensive technology support, including laptop loans and virtual technology assistance.

• The Office of Accessible Technology Services will offer all students online access to a staff member during normal business hours Monday–Friday via email at oats@csuchico.edu. Students with questions on inclusive technology or who need assistance setting up technology accommodations are encouraged to reach out. 
• If you do not have off-campus access to the Internet, resources are available.

Although courses will be conducted online, the University is open for business and all offices will do their best to support student success. 

Open for Limited In-Person Services

• WellCat Health Center,
  • Open Mon.–Fri., 9:30–11:30 a.m. for walk-ins and afternoons by appointment only
  • As usual, for after-hours care, use Enloe Medical Center(opens in new window) or Enloe Prompt Care Clinics(opens in new window).
  • If you are experiencing COVID-19-related symptoms, call ahead before visiting any medical center so they can be prepared to receive you. You can also contact the Butte County Public Health Department at 530-552-4000 for guidance.
• Hungry Wildcat Food Pantry
  • Open Mon.–Fri., 11 a.m.–2 p.m. (or by appointment)
  • The pantry will prepare to-go bags with food or with hygiene products for the students to pick up at the entrance of the pantry. Students will be allowed to take more than one bag as long as food inventory can accommodate and can email regarding more specific dietary needs.

Open for Virtual Services

Almost all student services continue to be available virtually by phone, video, or email. Please visit individual program websites for more details.

Some key services: 

• Advising
  Academic Advising will provide remote-advising sessions via Zoom, which students can schedule through their website. International Student Services is also offering daily advising via email, phone, andZoom appointments.
• Financial Aid
  Financial Aid & Scholarship Office is providing financial aid assistance virtually. Contact finaid@csuchico.edu or call 530-898-6451 and to set up an appointment by phone or Zoom.
• Research
  Meriam Library will continue to provide online research resources and virtual research support, including 24/7 chat support and the ability to schedule Zoom appointments with librarians. In addition to the e-books and articles available through OneSearch at Meriam Library, the newly created National Emergency Library has thousands of ebook resources for your research papers.
• Tutoring
  The Student Learning Center will provide all learning support services online beginning March 30. Students will be able to use their website to set up an appointment.
• Mental Health
  Online counseling is available through the WellCat Counseling Center and Safe Place. Find specific information on their websites.
• Title IX
  The Title IX office will provide virtual assistance relating to Title IX related concerns, complaints, and requests for interim accommodations as needed. Contact the office by email at titleix@csuchico.edu or by calling 530-898-4949.

Associated Students has also created a Virtual Engagement Center with everything from stress relief tools to at-home workouts from the WREC to weekly social media challenges.

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• If campus is limited to essential functions only, can students access student services online?

  Yes, the same services students enjoyed prior to the current COVID-19 situation are available online, including:

  Academic Advising | Admissions | Associated Students | Accessibility Resource Center | Basic Needs Initiatives | Campus Alcohol and Drug Education Center | Career Center and Student Employment | Counseling and Wellness Center | Early Outreach and Support Programs | Financial Aid and Scholarships | Intercollegiate Athletics | Off-Campus Student Services | Office of Diversity and Inclusion | Registrar | Student Conduct, Rights and Responsibilities | Student Life and Leadership | Safe Place | ESL Support Services

• Where can I find electronic copies of my textbooks?

  Several publishers have allowed free access to e-book versions of textbooks. Instructions for how to use these resources are on the Keep Learning website's Electronic Textbook page. You may also find your textbook in the Open Education Resources repositories already available to students.

• Can I get a refund on fees I've already paid?

  Chico State is following refund guidance from the CSU Chancellor’s Office. At this time, refunds have been processed for fees related to housing/dining and parking. Refunds for tuition and course fees for the spring 2020 semester are still being discussed and we'll notify students as soon as possible regarding a decision. Visit the Student Financial Services website for more information.

• Did University Housing accommodate current residents who need to stay?

  Yes, we know that some current residence hall students have no other housing available during this time. University Housing was able to accommodate all students upon request. 

• Are on-campus residences closed, and if so whom do I contact to retrieve essential items?

  On March 19, Governor Newsom issued a Stay at Home order for the entire state of California.

  In response, University Housing is not allowing students to return to the Chico State to retrieve belongs from their residence halls at this time. We will continue monitoring the situation and let resident-hall students know when they can retrieve their belongings. 

  If there are items in your on-campus residence that are critical for your academic success or health, please complete this Room Access Request. Once submitted, University Housing will contact you to discuss options for shipping essential items to you.

  University Housing is posting updates and FAQs for residents on their website. You may also contact them at housing@csuchico.edu or 530-898-6325.

• What if I live off campus and can't pay rent because of the City's local COVID-19 emergency declaration?

  As outlined in the City of Chico's official local-emergency declaration (PDF), landlords cannot evict residential or commercial tenants during the local-emergency period, through May 31, if a tenant is able to demonstrate an inability to pay rent due to financial impacts related to COVID-19. To receive the protections afforded by the declaration, tenants must: 1) notify their landlords in writing before the day rent is due to provide verifiable documentation that tenants have a qualifying reason for their inability to pay rent.

  Tenants should review the "Protection of Affected Tenants" section of the City's emergency declaration (PDF) for more details about the benefits and obligations of the temporary provision.

• Where can I find answers to questions about Commencement?

  The Commencement office has created a dedicated Commencement COVID-19 FAQ page to address questions around the postponement of May's ceremonies, which will continue to be updated as additional information becomes available.

• How does the transition to a virtual campus affect University student employees?

  Student employees should contact their supervisors regarding their positions. Non-represented student employees will be paid normal rate of pay for normal hours assigned through April 4 and may be eligible for the telecommuting program.

  Represented student employees (ISAs, GAs, TAs) should consult with their department supervisor to continue their assigned work if appropriate, or obtain alternate assignments.

  Additional information is available on the COVID-19 Employee FAQs & Guidance for Managers page.