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Chico State 360

SMS Guidelines

Terms & Conditions 

Chico State Info & Updates is a standard-rate SMS/text program that provides subscribers recurring updates about important student information from Chico State. Message and data rates may apply. By opting into the Chico State Info & Updates program, subscribers agree to receive messages from Chico State via short code 33802 and understand that consent is not a condition of service.  

Opting In 

Text WILDCAT to short code 33802 to opt in and begin receiving messages from Chico State Info & Updates 

Opting Out 

Text STOP to short code 33802 to opt out and stop receiving messages from Chico State Updates.  

Customer Support 

TextHELP to short code 33802 at any time to receive program information.  Customer support information and FAQs are included throughout the remainder of this web page.  You can also send us an email at oats@csuchico.edu, or you can call the Chico State Information Center at (530) 898–6532 (8AM to 5PM, PST, M–F). 
 

Privacy Policy 

Information We Collect

We collect information about you when you apply to the Universitywhen you voluntarily submit inquiry forms to the University and/or third party data providers, and when you attend campus events.  Some examples include: 

  • Data that you provide during the CSU application process in Cal State Apply 
  • Data that you provide at a college fair or other recruitment event 
  • Data that you provide through opt-in forms on University websites 
  • Data that you provide during event registrations 
  • Data that you provide during registration for any of our University services 
  • Data that you provide to University departments and student services units throughout the course of your time as a student at the University 
  • Data provided to us by third-party data vendors, such as College Board 

We receive personal information about you from our third party or business partners with whom we have a contractual relationship, such as College Board.  When we get information from a third party, we typically receive limited contact information, and we collect the rest of the personal information directly from you when you interact with us.  We do not sell your personal information and we comply with the California Consumer Privacy Act. 

How We Use Your Data

The personal information that we collect is used to perform our contractual obligations, as well as to serve and communicate with you (per your consent) based on legitimate needs. We use your personal information for the following purposes: 

  • Standard student communications including application status, enrollment information, event reminders, student standing, financial updates, etc. 
  • Marketing campaignspromotionsand engagement. 
  • To investigate, respond to, and resolve complaints and service issues. 
  • To communicate about the availability and/or quality of our services and/or about other service-related issues. 
  • To protect your security through security investigations and fraud investigations/prevention. 

 How We Share Your Personal Information

Chico State follows the guidelines of the Family Educational Rights and Privacy Act of 1974. 

We use other vendors and partners to help provide services as part of our product ecosystem. They will have access to your information as reasonably necessary to perform their tasks on our behalf. The vendors are obligated not to disclose or use your data for other purposes. 

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary.  We will attempt to notify you about legal demands for your personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge any demand.  Some example situations include: 

  • Investigating, preventing, or taking action regarding suspected or actual illegal activities or to assist government enforcement agencies 
  • Enforcement of our agreements with you 
  • Investigating and defending ourselves against any third-party claims or allegations 
  • Protecting the security or integrity of our service (such as by sharing with companies facing similar threats). 

 Data Retention

Chico State retains personal information for as long as we have a legitimate business relationship with you, or with an organization with which you are affiliated (such as your employer). We may also retain personal information about prospective students or prospective employees until consent is withdrawor it has been a period of two years since you’ve provided consent and you no longer have a relationship with us. We also may retain your personal information for as long as necessary to comply with our legal or contractual obligations. 

 Your Consent

By consenting to this privacy policy you are giving us permission to process your personal data specifically for the purposes identified. Consent is required for Chico State to process personal data for the purposes stated above, but it must be explicitly given. When we ask you for sensitive personal data we will always tell you why, and how the information will be used. You may withdraw consent at any time by contacting the oats@csuchico.edu and/or by opting-out (as described in the Opting-Out section above) 

 Contact Us

In the event that you wish to make a complaint about how your personal data is being processed by Chico State or how your complaint has been handled, you have the right to lodge a complaint directly with Chico State Office of the Registrar Representative: 

Contact:Michael Allen, University Registrar 

Address:California State University, Chico 
400 West First Street 
Student Services Center, Room 110 
Chico, CA 95929 

Email:registrar@csuchico.edu 

Phone:(530) 898-5142 

Supported Carriers 

The University and carriers are not liable for delayed or undelivered messages.  The complete list of SMS/text carriers is included below: 

  • AT&T 
  • Sprint 
  • T-Mobile 
  • Verizon Wireless 
  • ACS Wireless 
  • All West Communications 
  • Appalachian Wireless 
  • Atlantic Tele/Choice 
  • AWCC 
  • Bluegrass Cellular 
  • Boost Mobile 
  • Brightlink 
  • Cablevision 
  • Carolina West Wireless 
  • Cellcom 
  • Cellular South (C-Spire) 
  • CellularOne (of NE AZ) 
  • Chariton Valley Wireless 
  • Chat Mobility 
  • Cincinnati Bell 
  • Copper Valley 
  • Cricket / Leap 
  • CTC Telecom 
  • Custer Telephone 
  • DTC Wireless (Advantage) 
  • Duet IP 
  • Eagle Telephone System 
  • ECIT 
  • Element Wireless 
  • Enflick Inc 
  • Epic Touch 
  • Farmers Mutual Telephone 
  • Flat Wireless 
  • GCI / Alaska Digitel 
  • Gold Star Communications 
  • Google Voice 
  • Illinois Valley 
  • Immix Wireless (Keystone) 
  • Inland Cellular 
  • iWireless (Iowa Wireless) 
  • Layered Communications 
  • Leaco Rural Telephone 
  • Manti Tel 
  • Metro PCS 
  • Mid-Rivers Communications 
  • Mobi PCS 
  • MobileNation / SI Wireless 
  • Mosaic 
  • MTA 
  • MTPCS Cellular One/CellOne Nation 
  • NE Cellular One of PA 
  • Nemont Sagebrush Cellular 
  • Nex-Tech 
  • nTelos 
  • Nucla-Naturita Tel 
  • NW Missouri Cellular 
  • Peoples Wireless 
  • Pine Cellular 
  • Pioneer Cellular 
  • Plateau Wireless 
  • PTCI (Panhandle Wireless) 
  • Republic Wireless 
  • South Central Utah 
  • SouthernLINC Wireless 
  • SRT Wireless 
  • Standing Rock 
  • Syringa Wireless 
  • Thumb Cellular 
  • Triangle Wireless 
  • UBET 
  • Union Wireless 
  • United Wireless 
  • US Cellular Corp 
  • Viaero Wireless 
  • Virgin Mobile USA 
  • West Central Cellular