UCC SAP Basis Specialist – Open to CSE Employees Only

POSITION: UCC SAP Basis Specialist –Open to CSE Employees Only

STATUS: Full-Time / Benefited / Hourly / Non-Exempt

COMPENSATION: $35.00 - $41.67 per hour

DEPARTMENT: SAP University Competence Center (UCC)

LOCATION: CSU Chico; Glenn Hall. This position will be eligible for partial telecommuting.

RECRUITMENT ID: 435

RESIDENCY: Candidate must be a California resident. Chico State Enterprises is not a sponsoring agency for staff and management positions (i.e., H-1B Visas).

ESSENTIAL JOB FUNCTIONS: The incumbent will work under the direct supervision of the SAP University Competence Center (UCC) technical manager. This role operates in a dynamic environment, interfacing with a diverse range of individuals and teams representing technology, academics, and administration, both internally and externally. The incumbent will collaborate closely with other College of Business (COB) SAP UCC staff, faculty, and student assistants to support SAP hosting center operations and related projects. Some travel may be required, both domestic and international; a current passport should be maintained. Travelers may also need to rent a car during trips.

Weekend Systems Monitoring and User Support: The Center for Enterprise Systems and Analytics Research (CESR) requires a qualified SAP basis administrator to provide reliable weekend support for the SAP University Competence Center, as mandated by the UCC’s contract with SAP. The basis specialist will work closely with the technical manager to ensure full and consistent weekend coverage.

Key Responsibilities:

• May be required to manage and oversee student assistants.
• Perform SAP Basis support.
• Provide SAP system troubleshooting and timely resolution of issues.
• Perform system exports.
• Perform SAP user administration.
• Monitor and performance-tune SAP instances and databases.
• Assist faculty with SAP technical issues.
• Support SAP UCC activities and operations.
• Provide SAP technical help desk and UCCSS support.
• Coordinate with other UCCs and ACCs to roll out new products and services.
• Manage and optimize system performance for the Chico UCC.
• Monitor storage performance.
• Maintain VMware and operating systems.

EMPLOYMENT STANDARDS:

• Strong knowledge of relevant technologies, including SAP and Oracle Database (Linux/Windows Server).
• Demonstrated ability to ensure efficiency, reliability, and ongoing availability of supported platforms.
• High accuracy of problem analysis and diagnosis.
• Proven effectiveness in delivering solutions.
• Timely problem-to-solution resolution.
• Strong quality of problem tracking and follow-up.
• High level of responsiveness to users.
• Effective delivery of ad-hoc training.
• Strong written and verbal communication skills.
• Ability to clearly explain technical issues in non-technical terms.
• Active sharing of ideas and information.
• Effective coordination and collaboration with other UCC team members.

BENEFITS:

Benefits for employees working 30 hours or more per week include employer paid life insurance ($50,000) and long-term disability; options for health, dental, and vision insurance; FSA; paid holidays including 1 personal holiday; vacation accrual (initially 10 days/year); sick leave (up to 12 days/year); employer contributions to a 403(b) retirement plan (up to 8%).

COMPLIANCE REQUIREMENTS: 

Candidate must be in possession of valid driver's license and automobile liability insurance. Participation in the DMV Employer Pull Notice Program (driving record) is required. The candidate will be required to update their insurance with Chico State Enterprises Human Resources when necessary. 

HOW TO APPLY:

To be considered, submit the following documents by May 6, 2025. Documents submitted after this date may not be considered.

• Resume
• Three Professional References
• Professional certifications relevant to the position

BY DROP BOX:https://csuchico.app.box.com/f/2618d259a8624a058e28b9ba8a58d46c

BY EMAIL:csejobs@csuchico.edu

Paper applications will not be accepted; however, Chico State Enterprises is an Equal Opportunity Employer and is happy to provide reasonable accommodation to applicants at any step of the application process. If you need assistance in this regard, or are having technical difficulties, please contact the Human Resources office at 530-898-6811 or csejobs@csuchico.edu prior to 5:00 p.m. on the document deadline date. The employer is Chico State Enterprises, a nonprofit corporation serving as an auxiliary organization of California State University, Chico. Employment is considered to be at-will.

EQUAL OPPORTUNITY EMPLOYER:

Consistent with California law and federal civil rights laws, Chico State Enterprises provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. It is Chico State Enterprises’ policy to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees must provide proof of identity and authorization to work.