Distributed Learning Technologies

2019 LMS Advisory Group Meetings

2019 LMS Advisory Group Meetings
December
November
October
September09/0409/18
August08/0708/21
July07/24
June06/12
May05/0105/15
April04/1004/24
March03/0603/27
February02/13
January01/0201/0901/1601/2301/30

September 18, 2019

Project Reviews

  1. Qwickly B2 Update to version 5.4.5.1

Project Requests

  1. Eesysoft B2 update to version 2.3.87 on September 26th, 2019
  2. Activate Kaltura Youtube Connector in Blackboard Learn on September 26th, 2019
  3. Disable LTI - Lippincott thePoint(opens in new window)

Discussion

  1. LinkedIn Learning(Robert)
    1. About 1800 accounts activated so far.
    2. Account merges ongoing; pilot runs successfully. 7 complete, 394 to go.
    3. Update about vendor email communications.
    4. Knowledgebase updates(opens in new window) in progress.
    5. Feedback about migration difficulties.
  2. Respondus Installer Issue(Miroslav)
    1. Respondus installer was added to Software Center
    2. Asked the TLP to test this out in their lab
    3. KB article will be updated with new information once that is complete
  3. Blackboard Learn After Hours Support(Miroslav)
    1. Support tab update is drafted in learn-staging. Extra text with times has been removed.
    2. Support calls and emails will be routed to ITSS and TLP during work hours respectfully once that timeline is decided.
    3. ITSS and DLT are working on Exchange email routing to tag after-hours open/resolved tickets, which can also be shown in TD.
    4. Vendor wants the ability to enroll in classes to assist with troubleshooting. Security exception has been signed.
    5. DLT will request a vendor account to get created from the Security team
  4. Class Climate Cloud Hosting Integration with Blackboard(Miroslav)
    1. DLT has tested adding a Class Climate LTI link via an integration course template
    2. Link is added to the bottom of the course menu
    3. Deployment of the LTI link will need to be coordinated with the Testing office 
    4. KB articles coming soon.
  5. SaaS Migration(Miroslav)
    1. Test migration in progress now
    2. Following B2s are not part of test Migration
      1. My Class Climate(Moving to LTI next week)
      2. SelfUnenroll from Organizations(Custom B2)
      3. CSU ALS OER Finder (Custom CSU B2)
      4. Smart Citation Importer(Custom CSU B2)
    3. Original sources for the B2s above are not available anymore
    4. We will evaluate current usage and impact for each of these
  6. MLIB 027B Kaltura Videos Issue
    1. Learning Glass recording appliance integration is only sending username for the first video in a session
    2. if instructors record multiple videos they do not see them in their list and Kaltura admins have to manually apply the ownership

Upcoming Maintenance

  1. September 19th, 2019 at 9:00 AM - 10:00 AM
    1. Class Climate LTI(Pending)
  2. September 26th, 2019
    1. Eesysoft B2 Update to version 2.3.87(Proposed at 12:01 - 2:00 AM)
    2. Activate Kaltura Youtube Connector in Blackboard Learn(Proposed at 9:00 AM)

Action Items

  1.  

September 4, 2019

Project Reviews

  1. None

Project Requests

  1. None

Discussion

  1. LinkedIn Learning(Robert)
    1. Account updates
      1. About 1100 activated accounts so far.
      2. About 400 accounts are missing history, need manual cleanup by the vendor.
      3. Request from ITSS to add a link to BB Campus Resources module (preview on learn-staging)
    2. Communication updates
      1. Vendor’s email last week erroneously informed users that their invites would expire. Working with vendor to fix or block further emails.
      2. Lynda’s login page should redirect to LIL, but potentially sends them to a page which asks them to purchase LIL even though they should already have access to it. We’re working with the vendor to fix this login flow, and with ITSS and other stakeholders to eliminate links to that page.
    3. Other updates
      1. Lynda content search in BB is currently throwing errors. DLT will create a support popup that directs instructors to use LIL instead.
      2. Campus resources module on BB home page? Started a bigger conversation. Let’s workshop this at a future meeting. Other updates were suggested, and we want to take a considered approach.
    4. Discussion about information sharing
      1. Currently, third-party links in Blackboard are not configured to show users an acknowledgment page asking if they want to go to an external vendor site. This is an option for LTI links and Partner Cloud tools.
      2. A suggestion that students should be informed about information sharing.
      3. Question about how that would impact the use of other tools, including Turnitin, McGraw-Hill, Pearson, etc.
      4. Question about ITPR. Do we currently track what information is shared out to these platforms? That is incorporated in the ITPR process, but the data is not readily available in a single-page matrix.
      5. Question about how that would impact instructors. What should an instructor do if a student refuses to use the selected academic technologies?
  2. DLT ITPR checks
    1. DLT will begin submitting ITPR renewal requests for all BB integrations. We’ll develop a process that is tied to fiscal years to submit these renewals on an ongoing basis.
  3. Respondus Installer Issue(Miroslav)
    1. Respondus install requires local admin, which most users on our campus machines do not have. How can we work around this?
    2. This is in part due to its ability to do SSO authentication
    3. Add the tool to the Software Center? Not supported, unfortunately.
    4. Open an ITSS ticket to install it remotely? This could work but creates a hurdle for instructors. Not necessarily ideal.
    5. Will check with ITSS about other options.
    6. Note license keys have been moved out of the TD KB and are now located directly within the Blackboard support tab. Faculty can search for “respondus” to find the key, which they will need in order to use the software.
    7. KB article will be updated with new information once that is complete
  4. Qwickly Email Issue(Miroslav)
    1. Last week, we found that Qwickly’s “send email” feature had stopped working due to backend changes. A fix is available but requires a B2 update.
    2. DLT has expedited a fix, finished system, and functional testing, notified TLP they are able to test, and scheduled deploy for 9/5.
    3. Communication to faculty? Kathy recommended we circle back on this later.
    4. May need to reconsider the expedited process to make sure that TLP is kept in the loop.
  5. Kaltura cookies issue
    1. Some Safari users on Mac and iOS are having an issue involving third-party cookies between Blackboard and Kaltura, which potentially interferes with their ability to watch videos embedded in BB.
    2. Miroslav and Marjorie are working on this, investigating possible solutions.
    3. TLP has iOS and Mac devices available for testing.
  6. Blackboard Learn After Hours Support(Miroslav)
    1. Support tab update is drafted in learn-staging.
      1. Available hours popup is huge, not user-friendly.
      2. Users currently need to click a one-option dropdown. The vendor is working to make that automatic when there is only one option.
    2. Support calls currently go to Miroslav’s desk phone. A discussion is needed with TLP and ITSS on how best to update this now that eesysoft is being used more heavily. Would the tool support routing based on user roles?
    3. Communication plan to campus. Activation is planned in October. When to go live with the support tab? When to go live with ITSS IVR update? Should there be a pilot group, such as online classes?
    4. ITSS is working on Exchange email routing to tag open/resolved tickets, which can also be shown in TD.
    5. Vendor wants ability to enroll in classes to assist with troubleshooting. Security meeting later this week to discuss impact and options.
  7. Class Climate Cloud Hosting Integration with Blackboard(Miroslav)
    1. LTI integration would require instructor assistance to add the evaluation link into their courses. IR has indicated this is required and they can handle communication.
    2. The solution has been tested on learn-staging and works, but we need to communicate with users and anticipate concerns/impacts.
    3. At a previous meeting, we had several volunteers ready to help test. So far they have not been contacted. Need to follow up on that.
    4. KB articles coming soon.

Upcoming Maintenance

  1. September 5th, 2019 at 12:01 AM - 2:00 AM
    1. Qwickly B2 update to version 5.4.5.1
    2. MH team will install the update and perform a rolling restart

Action Items

  1. Miroslav will add Campus Resources module discussion to future agenda.
  2. Miroslav will add Qwickly faculty communication plan to future agenda.
  3. Miroslav will check with ITSS about options to support Respondus install.
  4. Miroslav will work with Marjorie to troubleshoot the Kaltura cookie issue, propose solutions or provide an update at the next meeting.
  5. Miroslav will contact the testing office to have Dave/Jeremy/Christine test Class Climate cloud migration.
  6. Robert will submit ITPRs for all Blackboard integrations that need renewal.
  7. Robert will pull together an information-sharing matrix that shows what LMS integrations have access to what data.
  8. Dave will meet with Kathy and Scott about EesySoft support routing.

TLP will install Respondus on their lab machines so that instructors can use it in the lab.

August 21, 2019

Project Reviews

  1. GoReact – Completed
    1. Allows for long-distance monitor, review, grading, and feedback for SOE credential students doing remote classroom activities
    2. Limited license seats; use by approval only
    3. If SOE instructors wish to use the tool, recommend referring them to their department chair

Project Requests

  1. None this week

Discussion

  1. Class Climate(Tom)
    1. Current hardware and software will be upgraded
    2. Blackboard interface switching from B2 to LTI
    3. Got a testing instance this week. Hoping to test BB integration soon, probably this week or next week. Will contact Christine Sharrio and Dave Rowe for instructor-role testing. Will contact Jeremy Olguin for accessibility testing.
    4. Need a decision by 9/13 if we’ll use this in Fall or wait until Spring
  2. Mulitple updates about Blackboard
    1. Dave Rowe is the new coordinator for the CO’s BB CiG.
    2. Blackboard conference at CSU East Bay, September 19.
    3. CSU Chico will migrate to SaaS backend in December 2019; no decision at this time about the Ultra frontend, as that would be a bigger change requiring
  3. Blackboard mobile app has a Collaborate link in every course
    1. We have Collaborate disabled, so the link goes to an error every time
    2. Will check if it’s possible to disable these links
  4. Lynda to LinkedIn Learn Migration(Robert)
    1. Recording prompt feature. Adds a popup that informs users that a host is recording the meeting, gives them the option of accepting or leaving the meeting.
    2. Question about student cloud recording? That is enabled. Recordings should automatically be copied over to Kaltura. Please submit a ticket to DLT if a user encounters an issue with that process.
  5. Zoom(Miroslav)
    1. Zoom Recording Prompt
  6. YouTube captioning
    1. OATS will be using Kaltura to address YouTube captioning requests. Currently this overlay works on Mediaspace (media.csuchico.edu).
    2. Provides instructors with a media.csuchico.edu link to replace their current link.
    3. Clarified this is currently only done once requested, not for all existing videos.
    4. Question: does this affect support workflows, storage quotas, etc?

Upcoming Maintenance

  1. August 22th
    1. LinkedIn Learning Go Live(TENTATIVE)

Action Items

  1. Robert will email LMS Advisory with an update on the LinkedIn migration
  2. Miroslav will contact Jeff Layne about the Zoom recording option and RCE classes, then incorporate that into a proposal for a future meeting.
  3. Miroslav will provide a list of Zoom features, current status, and options to add/remove
  4. TLP will confer and inform Jeremy if and how they would like to be notified about updates related to Kaltura/YouTube caption requests.

August 7, 2019

Project Reviews

  1. Kaltura Hotspots
  2. Kaltura 360

Project Requests

Discussion

  1. Lynda to LinkedIn Learn Migration(Robert)
    1. Go-live planned for 8/15
      1. Emails will go out to all active Lynda users on August 13th, 2019
      2. Example invite email (PNG)
      3. Archive older Lynda accounts based on the date (summary)
      4. Users can use with or without a public LinkedIn profile
      5. ITSS team working on promoting LIL
    2. Work to continue after go-live
      1. Swapping out login buttons (sample HTML) (preview image (PNG))
      2. Swapping out links on the campus website
      3. Lynda will continue to work for at least one semester
      4. Messaging to faculty about future usage
    3. Login for a live demo(opens in new window)
  2. Respondus(Miroslav)
    1. New KB article added
    2. KB article can be found within the support button in BB Learn
    3. The service request will be removed
  3. Zoom(Miroslav)
    1. Allow students to use Cloud Recording Option
    2. Default on or default off option
  4. Proctorio(Dave)

Upcoming Maintenance

  1. August 8th, 2019
    1. GoReact LTI Integration
    2. LinkedIn Blackboard Integration
    3. Zoom Allow students to use Cloud Recording(TENTATIVE)
    4. Archive older Lynda accounts based on date(TENTATIVE)
  2. August 13th
    1. LinkedIn Learning Email Campaign
  3. August 15th
    1. LinkedIn Learning Go Live
  4. August 16th, 2019
    1. Fall 2019 student load

Action Items

  1. LinkedIn Learning
    1. Ask the vendor about former students access and confirm(both for Lynda and LinkedIn Learn Authentication)(Miroslav)
    2. Stop the email from the vendor(Miroslav and Robert)
    3. ITSS to send out a communication email to all users instead(Laurie)
    4. Write/update KB article about Lynda and add new KB article about Linkedin Learning(Laurie/Robert)
    5. Possibly include pros/cons of the linked in profile connection to email and/or KB article(Laurie/Robert)
    6. Check how the migration of the course history happens(individual user or batch)(Miroslav)
  2. Zoom(Miroslav)
    1. Proceed with student cloud recording as default off
    2. KB article about Zoom updated linked into Eesysoft
  3. Proctorio(Miroslav/Robert)
    1. Send email to faculty who have the training and ask which sections will be used
    2. Enable the sections that get requested

July 24, 2019

Project Reviews

Project Requests

  1. Blackboard Ally + EesySoft integration – approved to proceed
    1. Announcements from the vendor are expected soon
    2. See in EesySoft support tab: Accessibility Support
    3. Note instructors may not recognize the term “Ally” as it is used in multiple ways on campus; we’ll mainly continue using the term “accessibility”
    4. TLP may have a conversation about consolidating knowledge base materials. Continue in Confluence, migrate over to TD, or try something else? EesySoft has strong support for the TD KB.

Discussion

  1. Blackboard After-Hours Support(Miroslav) 
    1. Goal to finish majority of preparation in August, go live on 10/1
    2. IVR phone tree is being finalized
    3. Consider targeted communication to CDOE faculty, others who have expressed interest
    4. How to collect user feedback? Review at end of the term. Survey users.
    5. How to review cases and process? Form a subcommittee.
  2. Lynda to LinkedIn Learn Migration(Robert)
    1. Currently working on SSO integration, LMS integration
    2. Go-live planned for 8/15
    3. Emails will go out to all active Lynda users
    4. Users can use with or without a public LinkedIn profile
    5. DLT focusing on technical implementation
    6. ITSS team working on promoting LIL
  3. Eesysoft Support Tab(Miroslav)
    1. New KB articles added
  4. Call for presentations at the Blackboard CSU East Bay
    1. Deadline for proposals this Friday
    2. Event held at CSUEB on 9/19
    3. Possible topics mentioned
      1. LinkedIn Learning
      2. Eesysoft
      3. Dashboards for reporting
      4. Bundle of several 10-minute lighting talks
  5. Zoom Firefox Issue(Marjorie)
    1. Several users reported issues using Zoom with Firefox on Macs
    2. Appears to be related to Zoom’s security issue this month, which has been patched; DLT will follow up with the vendor to inquire about next steps
  6. CDOE Faculty teaching w Zoom; TLP and CTS need to coordinate;(Marjorie)

Upcoming Maintenance

  1. July 24th, 2019
    1. Eduroam Access Change
  2. July 25th, 2019
    1. Kaltura Hotspots
    2. Kaltura 360
  3. August 2nd, 2019
    1. CSU Learn Name Changes

Action Items

  1. Robert will report back with LIL information, such as marketing materials, product demo, a preview of email communications, etc.
  2. Miroslav will check with Zoom vendor support about the Firefox issue.
  3. Miroslav will add to agenda for next meeting: Can students use Zoom cloud recording?

June 12, 2019

Project Reviews

  1. Blackboard Home Module Changes - Complete
  2. Kaltura BSE (Browse Search & Embed) - Complete
  3. Kaltura Express Capture -HTML Webcam Recorder - Complete
    1. Do we have an EesySoft monitor set up for this?
  4. Kaltura Personal Capture Tool - Complete
    1. Some reports about difficulty recognizing unusual hardware configurations, some headsets, etc., but overall usage appears to be fine.
  5. Kaltura Reach V2 - Complete
  6. Kaltura B2 Update to version 5.2.3 - Complete
  7. Blackboard Learn Q4 2018 CU4 - Complete
    1. Resolved issue with the Attendance tool. Was accidentally left disabled after the upgrade.
    2. Researching issue with Announcement tool. Some instructors are seeing a new email template, but it’s not for all emails. Need to determine what causes the difference and if we can reach consistency.
    3. Researching issue with SIS logging. The system is no longer logging individual record details, and only logs warnings, errors, and a summary for each file uploaded. We can potentially work around that if we need to.

Project Requests

  1. RN to BSN Courses Master Template - Tabled for a future meeting
    1. Concerns about automation and scaling out to multiple teams.
    2. A continued conversation about course templates, varied templates for different modes of instruction.
  2. Enable Kaltura Hotspots - Approved for testing
  3. Migration of Blackboard to SaaS - Approved for testing
    1. Targeting a December go-live.
    2. Change freeze around October to December
    3. We may also upgrade service pack as part of this move
    4. Revised workflow for change management; possible monthly releases with test/stage a few weeks ahead. This does mean that we’re running the latest and greatest build, and we’ll get fixes a lot faster, but we’ll need to manage testing and communication carefully.
    5. Is there a roadmap for long-term, major changes from the vendor?

Discussion

  1. Blackboard After-Hours Support 
    1. Implementation postponed until October 1st, 2019
    2. The project continues with bi-monthly meetings
    3. The goal is to finish most of the work in summer months
  2. Lynda to LinkedIn Learn Migration
    1.  Two ITSS students helping with Marketing
    2. The goal date is still early August 2019
    3. Links will work through March 2020
  3. Campus Resources Module in Blackboard
    1. Request received to modify the Library link by Jeannie Graham
    2. Proposal to link Leganto
    3. Proposal to add Student Wellness topic. Will research options for link(s) and follow up at a later meeting.
  4. Kaltura Usage in LMS since June 1st, 2019
    1. Kaltura Video Plays(opens in new window) 
  5. Eesysoft Support Activity Dashboard Tableau Pilot
    1. Description of our work so far: messaging, support center, reporting
    2. Analysis of impact on support time and costs

Action Items

  1. Miroslav will table the RN to BSN course master template request for a future meeting.
  2. Miroslav will table the Student Wellness link(s) for a future meeting.
  3. Robert will double check end date for existing Lynda links if they don’t get migrated.
  4. Robert will check if LinkedIn Learning lets users pick and choose which activities are shown on their professional profile.

May 15, 2019

Project Reviews

  1. None

Project Requests

  1. Bb Home module changes.
    1. See proposal document.
    2. All changes approved, go-live 6/1, except for Student/Staff Home change, which was tabled for future discussion.

Discussion

  1. Blackboard summer upgrade (Q4 2018 CU4)
    1. Cloud Storage integration: Google Docs feature does not support inline preview, and is not necessarily easy to view once downloaded. Individual integrations cannot be toggled, so we would have to allow all integrations or disable the entire feature. We will remove this tool and consider releasing it in a future update once those issues are resolved.
    2. Miroslav and Robert will post notes for a communication plan, later this week. To be included: 2x campus announcements postings, 2x EesySoft popups, targeted email to Summer 2019 faculty.
    3. Robert will be presenting on these updates at 5/30 LMS Office Hours.
    4. Consider building a communication package for Fall 2019 users. Perhaps a newsletter format?
    5. Schedule for 6/1:
      1. 12:30 to 8:30, Blackboard offline
      2. 8:30 to 11:30, Blackboard online, Miroslav makes additional changes including theme update, module updates, Kaltura updates.
  2. Blackboard is ending support for course cartridges on 12/31/2019
    1. This mainly affects content publishers who rely on those cartridges. Other formats are available, but the cartridges, in particular, will stop working at some point.
  3. Blackboard After-Hours Support implementation postponed until October 1st, 2019

May 1, 2019

Project Reviews

  • None

Project Requests

  • None

Discussion

  1. Blackboard Summer Upgrade (Q4 2018 CU4)
    1. Attendance feature
      1. First-time use is confusing, with a settings screen and popup tutorial.
      2. Need a video guide on using the interface to add/update/remove sessions, add/update/remove attendance, etc.
      3. Live demo at end of the meeting
    2.  Cloud storage feature
      1. Confirmed it makes local copies of files. This does count against our storage quota, just like a plain upload would. It also means that changes made in the cloud file will not update the local copy.
      2. Possible issue with google doc files and inline grading. Needs more info.
      3. Can we disable this integration?
      4. Can we disable individual components of this integration?
    3. Functional testing
      1. TLP is backlogged but will have time to test new features
      2. DLT will take on core functional testing
    4. Communication: DLT and TLP will collaborate on web posts (see action items)
      1. Robert will write up information about BB changes
      2. Miroslav will write up information about Kaltura changes
      3. Marjorie will review those materials for a TLP blog post
      4. Robert will post a project info page on DLT’s website
  1. Kaltura updates
    1. CaptureSpace
      1. The vendor will end support on June 1st
      2. The vendor will disable the application altogether on June 14th
      3. Updated verbiage on the product download page, warning users about product EOL. Preview is available in the testing environment.
    2.  All Kaltura June updates are now planned for June 1st after the service pack upgrade. This includes the B2 upgrade, Personal Capture, Express Capture, Reach, and BSE.
    3.  Note interest in Kaltura is high, right now, since the MLIB origination rooms are impacted by water damage. Is there a way to reach out to those users individually?
  1. LMS Advisory meeting schedule change: every other Wednesday @ 9 AM
  2. LMS Office Hours
    1. Next meeting 5/30 @ 10 AM. Robert will be presenting about the BB upgrade.
    2. Recording from 4/25 meeting
  3. BB home page modules
    1. Library Brown Bag events link needs to be updated
    2. Remove the old Need Help module; it has been replaced
    3. Remove the Learning Technology Updates module; it is not actively maintained
    4. Pin My Media to top right
    5. Consider consolidating link-only modules, such as a library, bookstore, career center, etc.

Action items

  1. Summer upgrade communication
    1. Robert will write up information about BB upgrade
    2. Miroslav will write up information about Kaltura updates
    3. Marjorie will review Robert/Miroslav’s notes for a TLP blog post
    4. Robert will post a Summer Upgrade page on DLT’s website
  2. Miroslav/Claudine will collaborate on testing + documentation for Kaltura updates
  3. Robert will check on Cloud Storage integration questions, such as disabling individual components of the integration
  4. Miroslav will update the Library Brown Bags link
  5. DLT will add Felisa to LMS Advisory distribution list

April 24, 2019

Project Reviews

  1. Zoom HIPAA sub-account.
    1. Who is assigned to take HIPAA training in CSU Learn, and how does that reconcile with the HIPAA sub-account?
    2. Who is the subject matter expert for HIPAA training? Should be listed on the Training website.

Project Requests

  1. Kaltura 360 media support. Approved to proceed.
    1. Double check if this affects our contract.
    2. This would go in after other changes this Summer.
  2. Zoom student email accounts. Approved to proceed.
    1. Zoom appears to be using the email address to identify user accounts.
    2. Students who become employees may be forced into an account switch.
    3. The project will check what we need to do to fix this issue. SAML attributes?

Discussion

  1. Blackboard Summer upgrade (Q4 2018 CU4) (Robert)
    1. Release notes highlights
    2. System testing complete. Functional testing and documentation can start.
    3. Attendance feature
      1. Available for testing
      2. Needs documentation + workshops
    4. Cloud storage integration feature.
      1. For faculty and students
      2. Does this make copies of files? Yes. Changes made after upload will be ignored.
      3. Can we turn on just some of these? No obvious way to do that. Currently includes OneBox, Box, DropBox, and Google Drive.
      4. Does this affect our storage quota? No more so than assignment uploads already do.
    5. Recording feedback feature
      1. Out of scope for this project; not enough time to get it working
      2. Consider for future release. Significant interest in recording video/audio feedback in the grading interface.
      3. Would Kaltura let us do something like this?
    6. Does this release need a new ITPR? No.
    7. Go-live June 1st
  1. Kaltura updates (Miroslav)
    1. Kaltura Reach v2
      1. New captioning service
      2. System testing in progress on learn-test, MediaSpace test
    2. Kaltura Personal Capture 
      1. New desktop recording and upload tool
      2. Vendor plans CaptureSpace EOL on June 13th, 2019
      3. Users do need to uninstall CaptureSpace, install Personal Capture
      4. System testing in progress on learn-test
      5. Release ASAP, run both applications in parallel
    3. Kaltura BSE v3 (Browse, Search, Embed)
      1. New UI for embedding videos in the LMS
      2. System testing in progress on learn-test
      3. Investigate player options, such as audio-only player
    4. Kaltura Express Capture
      1. New replacement for Webcam Recorder (EOL due to Flash deprecation)
      2. Both tools are called “Webcam Recorder” in the UI
      3. Works right in the browser
      4. System testing in progress on learn-test
    5. Other discussions
      1. Will discuss these updates at LMS Office Hours tomorrow
      2. Kaltura-YouTube would be a separate project
      3. Contract for at least another 3 years
  1. LMS Office Hours
    1. Next meeting tomorrow: April 25th at 10 AM
    2. Kaltura summer updates
    3. Targeted email to faculty who are using Kaltura
  2. Blackboard After Hours Support
    1. Kickoff meeting this week
    2. Trying to launch by July 4th; otherwise, may need to delay until September
    3. Many plans to work out, including the scope of coverage, number of tickets, IT help desk location and contact methods, etc.
  3. Other topics
    1. LinkedIn Learning upgrade later this summer
    2. Possible Blackboard SaaS migration in December
    3. University strategic plan update coming soon
    4. Summer hours starting June 3rd

Action items

  1. Robert will send the functional testing guide to LMS group
  2. Robert will draft EesySoft popup messages about the Summer upgrade
  3. Marjorie will draft a TLP blog post about the Summer upgrade
  4. Miroslav will check with OATS about Kaltura player options

April 10, 2019

Project Reviews

  1. Blackboard Summer 2019 term load. Complete.

Project Requests

  1. Blackboard After-Hours Support. Approved to proceed.
    1. Contract negotiations are ongoing.
    2. Anticipated implementation window is 10 weeks, starting around April/May.
    3. What level of support can we expect? Focus is on general BB issues, sharing information from the knowledge base. We can link to other systems, and their team can theoretically support other services, but we want to keep the focus narrow.
    4. What about integrated systems, such as Kaltura, Turnitin, or Proctorio?
    5. How do we track user satisfaction with the service?
  2. Blackboard Fall 2019 term load. Approved to proceed.
    1. June 13 faculty load
    2. Possible changes upcoming for enrollment, common learning environments (CLEs)
    3. TLP inquired about the simpler workflow for syncing content across multiple sections of a course

Discussion

  1. Q4 2018 CU2 upgrade
    1. Staging upgrade encountered an error, had to restore from backup. Vendor team recommended that we clone production into staging, in hopes of avoiding the error and checking if it might also occur in production. We anticipate a multi-day downtime in staging. This will also involve wiping all content from staging, so please export any content that you need to keep ASAP.
    2. We’re hoping to get into testing within the next week or two.
    3. Production go-live scheduled for June 1.
    4. More info, next week.
  2. Kaltura updates
    1. Kaltura Reach v2.0(Miroslav)
      1. Kaltura Reach v 2.0 Overview
      2. Kaltura Reach v 2.0 Release Notes
    2. Kaltura Personal Capture(Miroslav)
      1. Kaltura Personal Capture Overview
      2. Kaltura Personal Capture Release Notes
    3. Kaltura BSE V3(Browse, Search and Embed)(Robert)
      1. Kaltura BSE V3 Overview
    4. Kaltura Express Capture(Robert)
      1. Kaltura Express Capture Overview
    5. Is it possible to consolidate some of these into one maintenance window, in order to reduce impact on Summer classes?
    6. Need testing, documentation, and communication to Summer faculty.
    7. Re-write instructions for student use.
  3. LMS Office Hours
    1. After future sessions, DLT should compile and present a summary of tickets and feedback from instructors.
  4. Zoom
    1. New option to use Zoom directly within the browser
    2. TLP is considering using Zoom for lab support
  5. Library water damage
    1. MLIB 031 and 027A are unavailable.

Action Items

  1. Miroslav and Robert will schedule Kaltura upgrades, looking for a gap between Summer sessions.

March 27, 2019

Project Reviews

  1. DLT support workflows. Complete.
    1. Change where the Support button points.
    2. Update Needs Help module to direct people to Support button.
    3. Update workflows for improved response time, ticket tracking.
  2. EesySoft and TeamDynamix Knowledge Base. Complete.
    1. Base workflow is done and working.
    2. Consider meetings with TLP and ITSS about populating the KB with more articles.
    3. Move future work into operational tickets.

Project Requests

  1. Need more info.
    1. Instructor request, was not aware of previous ePAT review.
    2. Some instructors and students are going their own way.
    3. Questions
      1. How much disk space would this use?
      2. How to ensure support after student has graduated?
      3. Who will use these, how will they use them?
  1. What other campuses use BB Portfolio?
  1. Need to identify our needs so that we can evaluate if this meets them.
  1. Kaltura B2 update. Approved to proceed.
    1. Needed for BB summer upgrade.
    2. Suggested future project: enable 3D video support.
  2. Blackboard Summer 2019 term load. Approved to proceed.
    1. April 5 faculty load
    2. May 24 student load
    3. June 3 first day of classes

Discussion

  1. EesySoft maintenance banners
    1. See if we can use color-coded titles, banner images, etc.
    2. Wording suggestion: “Blackboard System Downtime”
    3. Most important information in front: “Blackboard will be unavailable during…” and explain details after.
    4. Brainstorming ideas
      1. Can we show maintenance announcements in Portal?
      2. Can we look up when tests or due dates are assigned? Send targeted emails to those populations?
      3. Suggested boilerplate text in website maintenance descriptions, asking users to avoid scheduling work or due dates during the window, reminding people to plan on doing work outside of the window, etc.
      4. Using videos in the message? Maybe narrate over a standard PPT slide.
  1. Eesysoft dashboards in Tableau
    1. User interactions with the support tab
    2. Course statistics
    3. Still in development; more info, soon
  2. Blackboard summer upgrade
    1. Q4 2018 CU2
    2. Anticipate 8-hour downtime on June 1st, 12:30 to 8:30 AM
    3. Major campus electrical work scheduled for the following weekend
  3. Kaltura projects upcoming
    1. Browse, Search, Embed tool (BSE)
    2. Express Capture tool
    3. Personal Capture tool
    4. Kaltura B2 update
    5. Consider forming a subgroup with Claudine, Felicia, Miroslav, Robert
  4. Conversations with Registrar
    1. Common Learning Environments (CLEs)
    2. Managing TAs, graders, etc. via PeopleSoft
    3. Instructor swaps and protecting IP rights

Action Items

Miroslav will contact TLP and ITSS to discuss adding more materials to KB.

March 6, 2019

Project Reviews

  1. None this week

Project Requests

  1. Tabled for future discussion (requestor not present).
  2. Blackboard Service Pack Upgrade. Approved to proceed.
    1. Summer upgrade, tentative 6/1 go-live
    2. Tentatively targeting Q4 2018 CU2
  3. Self and Peer Assessment. Wait.
    1. Instructor requested this feature, but it’s already available.
    2. Need to figure out what was needed, here.
    3. Are other products available in this space?
  4. Zoom LTI upgrade. Approved to proceed.
    1. Targeted go-live in Summer
    2. Test impact to existing Zoom links
  5. FERPA check for CLEs. Approved to proceed.
    1. Discussion ongoing about FERPA as it relates to Common Learning Environments (CLEs). New guidance has been issued in this area, so we may need to adjust our implementation.
    2. Need to check on scope of impact.

Discussion

  1. LMS Office Hours
    1. Update about attendance, advertising
    2. Announcements, EesySoft popup, personal emails.
    3. Need suggestions, requests for future topics. What will people find helpful?
  2. EesySoft
    1. People are not clicking “Don’t show this again”
    2. Is it too hard to see the button? It’s the same color as other non-interactive elements. Changing the color might make it easier to notice the button.
    3. Long-term idea: Instead of a popup, could we embed this on the page as a Blackboard module? Something that users can dismiss, but built into the page layout.
  3. CSU Learn
    1. System is live, more assignments coming in the next few weeks.
    2. Next big goal is a reporting solution.
    3. Population issue is slowing us down. Need to communicate with CO about users who should, or should not, have accounts.
  4. Blackboard Duo update
    1. Mainly affects student employees who use Duo
    2. Postponed for now until ISEC has more resources for this project
  5. Support workflows
    1. Move all support requests + support info into the Support Tab
    2. Send all tickets through EesySoft
    3. Build out our knowledge base with TD + ES

February 13, 2019

Project Reviews

  1.  

Project Requests

  1. Kaltura Express Capture - HTML Webcam Recorder
  2. Kaltura BSE (Browse Search & Embed)
  3. Blackboard Spring Cleanup 2019

Discussion Items

  1. LMS office hours(Miroslav)
    1. Recording posted on DLT website
  2. Eesysoft Messaging (Miroslav)
    1. Reduce Direct Video Submissions in Blackboard Learn
    2. Promote Usage of Personalize: My BB Learn Courses(Postponed for next week)
    3. Discourage Usage of the Force Completion Option for Tests(Postponed for next week)
  3. CSU Learn Update(Ross)

Upcoming Maintenance

  1. Feb 19th, 2019
    1. Blackboard to Google Classroom Bridge Update

January 30, 2019

Project Reviews

  1. Eesysoft Course Reports For Faculty
  2. Eesysoft Messaging

Project Requests

  1. Class Climate Cloud Hosting
  2. Kaltura Reach V2

Discussion Items

  1. LMS office hours(Miroslav)
  2. Eesysoft Messaging (Miroslav)
    1. Reduce Direct Video Submissions in Blackboard Learn
    2. Promote Usage of Personalize: My BB Learn Courses
    3. Discourage Usage of the Force Completion Option for Tests
  3. CSU Learn Live on Jan 29th, 2019
  4. Zoom Recordings(Miroslav and Nathan)

Upcoming Maintenance

  1. Jan 31st, 2019
    1. Audit findings from MH in Blackboard 
    2. Change the cms pool size from 25 to 100 
    3. DBA_RECYCLEBIN purge

January 23, 2019

Project Reviews

  • None

Project Requests

  1. Blackboard Learn MH Audit Findings

Discussion Items

  1. McGraw-Hill Accessibility (Jeremy)
  2. Eesysoft Messaging (Miroslav)
    1. Reduce Direct Video Submissions in Blackboard Learn
    2. Promote Usage of Personalize: My BB Learn Courses
    3. Discourage Usage of the Force Completion Option for Tests
  3. LMS office hours
  4. CSU Learn Live on Jan 29th, 2019
  5. New DLT Student Hired Kellee Cuellar

Upcoming Maintenance

  1. Jan 31st, 2019
    1. Audit findings from MH in Blackboard 
    2. Change the cms pool size from 25 to 100 
    3. DBA_RECYCLEBIN purge

January 16, 2019

Project Reviews

  1. iClicker B2 update - complete
  2. Turnitin B2 update - complete
    1. Marjorie wants release notes
  3. McGraw-Hill Connect and Create B2 update - complete
  4. WileyPlus B2 update - complete
  5. WW Norton LTI integration - complete
  6. MyBusinessCourse migrating to REST API - troubleshooting
    1. Some troubleshooting ongoing

Project Requests

  1. Proctorio TOC Link - approved for testing
    1. Adding Proctorio link to the course menu
    2. Robert + Jim will work on this
    3. Need to watch for workflow changes
  2. Instruction Mode Loading in Blackboard Learn - approved for testing
    1. EAPP/DLT to work on adding data to PS-BB feed

Discussion Items

  1. Blackboard MFA Update (Robert)
    1. ISEC developing Shib change
    2. DLT to assist with testing
  2. McGraw-Hill Accessibility (Jeremy)
    1. Postponed to a future meeting.
  3. Eesysoft Messaging (Miroslav)
    1. Reduce Direct Video Submissions in Blackboard Learn
    2. Promote Usage of Personalize: My BB Learn Courses
    3. Discourage Usage of the Force Completion Option for Tests
  4. LMS policies + procedures page
    1. Currently on the development web server for feedback
    2. Hoping for initial publish this week

Upcoming Maintenance

  1. Jan 16th, 2019
    1. Deploy patches to CentOS on bbutilprd
  2. Jan 31st, 2019
    1. Audit findings from MH in Blackboard 
    2. Change the cms pool size from 25 to 100 
    3. DBA_RECYCLEBIN purge

Action Items

  1. Miroslav will send Marjorie Turnitin release notes
  2. Miroslav will send LMS group notes on EesySoft message templates

January 9, 2019

Project Reviews

  1. EesySoft B2 update
  2. Kaltura Player update
  3. Kaltura MediaSpace student upload fix
  4. Kaltura video quiz gains additional question types
  5. Partner Cloud B2 update
  6. Zoom cloud recording notification email and Zoom Polling

Discussion items

  1. LMS Office Hours Test Run
  2. Kaltura Roadmap Presentation

Upcoming maintenance

  1. Jan 10th
    1. iClicker B2 update
    2. Turnitin B2 update
    3. McGraw-Hill Connect and Create B2 update
    4. WileyPlus B2 update
    5. WW Norton LTI integration
    6. MyBusinessCourse migrating to REST API

January 2, 2019

Discussion items

  1. Kaltura MediaSpace student upload fix
  2. iClicker Cloud LTI disabled

Upcoming maintenance

  1. Jan 3rd
    1. EesySoft B2 update
    2. EesySoft course reports for faculty
    3. Kaltura Player update
    4. Kaltura MediaSpace student upload fix
    5. Kaltura video quiz gains additional question types
    6. MyBusinessCourse migrating to REST API
    7. Partner Cloud B2 update
    8. Zoom cloud recording notification email
    9. Zoom polling
  2. Jan 10th
    1. iClicker B2 update
    2. Turnitin B2 update
    3. McGraw-Hill Connect and Create B2 update
    4. WileyPlus B2 update
    5. WW Norton LTI integration