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Distributed Learning Technologies

October 2017: Turnitin roster errors

Since October 23rd, Turnitin has reported that several course rosters are out of sync, such that some users may be prevented from submitting assignments. Turnitin engineers are working to resolve this issue.

Initial assessments indicated that the issue was likely isolated to just one or two courses. As of November 1st, Turnitin has reported that the issue affects 150 students. They also offered the following statement:

We have a fix for the issue and will be deployed no later than this Friday by the end of the day (5pm PST). We apologize for the inconvenience and appreciate your patience.

If you are unable to turn in an assignment because of a Turnitin error, please contact your instructor and submit a support ticket(opens in new window).

If you are an instructor in an affected course, consider running a roster sync. Contact TLP if you need assistance running a roster sync.